Ngao Safaris team
Ngao Africa
- Office In:
- Size:
- 10-20 employees (Founded in 2022)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $250 to $1,800 per person per day (USD, excl. int'l flights)
Reviews
KR
Email HYOJIN | 20-35 years of age | Experience level: first safari
Respond to customer inquiries quickly. But it's hard to communicate when there's a conflict.
I wouldn’t recommend this company
1. Guide
Our guide was a very nice person, but honestly, in our experience, he was more like a driver than a guide. He mostly drove and gave us almost no information. he said “giraff”, “elephant” when we saw animals.
As the days went by, the explanation increased a little, but overall I was not satisfied.
and We found it difficult to communicate with him in English. On the first day, we asked Ngao company to change our guide, but he told us to try to communicate better with him.
2. Vehicle
During the safari,
We had to sit in the car for many hours, but our car was almost the only one without a headrest cushion among the 30–40 cars I saw. It was very uncomfortable.
One window could not be opened, so when we took photos, I had to take them through the dirty window. The window stains were also visible in my photos.
Other cars had their own company logo on the back. Our car had another company’s logo, so we wondered if they had rented the car from somewhere else.
3. Food and accommodation
We chose government-run accommodation to save money. However, the breakfast was like the one in the photo.(before)
We paid more than $1,000 for the safari, but we were given a meal like this. After I complained, they improved the breakfast. (after)
The lunch was also almost the same every day.
Was this because we chose a cheaper option? If they had told us that the service would be like this, we would not have booked with this company.
4. They did not understand what we wanted
I booked this safari because I wanted to see the Great Migration.
Before the trip, I was told that we would see the Great Migration on the first day and the Big Five on the second day.
But on the first day, our guide saw about 10 wildebeest and told us this was the Great Migration.
At the end of the day, he told us that the migration was over and that we would see the Big Five the next day.
We were very confused. I explained that we wanted to see hundreds or thousands of wildebeest moving together, not just 10 wildebeest.
Only after I explained this did they change the plan for the second day so we could see the Great migration.
If I had not said anything, I might have finished the whole safari without seeing the Great Migration that I came to see.
