Wildplus Escapades

Do not join the shared group. You may be dumped to another group by the driver half way

Poor experience. Do not join the shared group!!!!!

Poor communication between agent and driver/agent. And seems like the agent lost control of the drivers.

1. All the accommodations are sopa as it was written in the website. I have adjusted my dates to ensure the hotels are available. They managed to help me book all under Sopa. But one week before the departure, they messaged me and said need to change Nakuru stay to another hotel cause Sopa Nakuru is not within the driver’s pick up area. If it is like that, why you don’t tell at the start and why you advertise you trip as all SOPA stay to attract ppl.

2. Sudden change of driver in the middle of the trip. Me and another Australian guy were transferred to another group by the driver without informing at the beginning. We wasted whole morning waiting for that group of ppl to finish their morning schedule. And the next 3 days our schedule were totally disrupted cause our schedule does not tally. I was promised to get a morning game drive for reimbursement then go to Nairobi Airport. The agent also called for confirmation. But the driver treated me. He drove me together with that group of ppl to Tanzania border cause their next destination was Arusha. Again my whole morning was gone. And after reaching the border, that driver transferred me to another driver again!!!!! 2 times of transfer within 7 days!!!!!!

3. The guide/drivers they arranged are unprofessional. The first driver/guide did rock climbing in the hell’s gate and we had to wait for him. Why a guide made his customers to wait for him to play!? Why he can’t play after he finished work?!

The second guide/driver was never punctual and he has no integrity. He made me wait at hotel for more than 30min without informing the change of timing. He treated me about the schedule and arrangement. And he was so blurred that he did not even know the other group’s schedule. I need to ask other ppl to find out and see if I can do something else to avoid conflicts. Such poor communication and arrangement.

These are not the agent’s fault. She told me tried her best and it was also out of her control. I am sure she is doing her best. But a capable travel agent and a powerful travel company should be able to identify good guides/drivers and hand over their customers to qualified/trusty ones instead of dumping to a random one. At least there will be some quality control.

So in summary, please do not take the shared group if you are only 1-2 persons. Please choose a private tour to avoid the above conditions. I am sure it may happen to any agent company and it may be a common thing in the shared group. Cause I have seen another poor traveller being dumped to our group on 2nd day. The driver’s company just want to maximise the profit and drivers are also the one being squeezed.