We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TATO, TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Julius | 20-35 years of age | Experience level: 2-5 safaris
Individual and professional organisation with a wonderful good organised program with nice lodges
The organisation was very good. Our contact was extremely friendly and determined to find a good itinerary for us. We were very happy about our accommodations and the tour plan. We saw all big 5 and had very good food. However we weren’t that happy about our guide who was a bit distant. Also his driving made us a bit uncomfortable. Nevertheless he was kind.
Reply from Jambo Masai Tours
Posted on Oct 3, 2026Thank you very much for taking the time to share your detailed and honest feedback about your safari with Jambo Masai Tours. 🇹🇿🦁
We’re delighted to hear that you were happy with the organization, itinerary, accommodations, and food, and that you were able to see the Big Five during your journey. We’re also pleased that our team worked closely with you to create an itinerary that suited your needs.
At the same time, we’re sorry to hear that your experience with the guide did not fully meet your expectations, particularly regarding his communication and driving. Your comfort and safety are extremely important to us, and we take this feedback seriously. We will review your comments with our operations team to help us continue improving our guide service and standards.
We truly appreciate your balanced feedback and your kind words about our organization and team. Reviews like yours help us understand where we are doing well and where we can do better.
Thank you for choosing Jambo Masai Tours, and we hope to have the opportunity to welcome you back to Tanzania for an even more enjoyable safari experience.
Asante sana and karibu tena! 🇹🇿❤️
Warm regards,
Rachel
Customer Relations
Jambo Masai Tours
FR
Email Freddy | 65+ years of age | Experience level: 2-5 safaris
Safari rally
We saw the big five very quickly ! We've done a rally safari
Reply from Jambo Masai Tours
Posted on Oct 3, 2026Thank you so much for your wonderful review! 🦁🐘🇹🇿
We’re thrilled to hear that you had such an exciting safari with Jambo Masai Tours and managed to see the Big Five so quickly! It sounds like you had a fantastic adventure and made the most of your time in Tanzania.
We’re especially happy that your safari felt exciting and memorable from start to finish. Thank you for choosing Jambo Masai Tours and for sharing your experience with us.
We hope to welcome you back to Tanzania for another unforgettable adventure!
Asante sana and karibu tena!
Warm regards,
Rachel
Customer Relations
Jambo Masai Tours
Email Wadir | 20-35 years of age | Experience level: first safari
Honeymoon Safari
We had a really good experience with Jambo Masai Tours overall. Communication was good throughout, and our guide, Shaban, was great. He listened to what we wanted to see and made a real effort to tailor the safari around that.
The accommodation was generally very good, with the exception of one place that wasn’t quite to the same standard as the others. Overall, we felt the safari itself was good value for money and we really enjoyed the experience.
The only thing I probably wouldn’t recommend is the hot air balloon experience, as we didn’t feel it was worth the additional cost. Aside from that, we were very happy with the safari and would recommend Jambo Masai Tours.
Reply from Jambo Masai Tours
Posted on Oct 3, 2026Thank you so much for sharing your honest and detailed review, and for choosing Jambo Masai Tours to be part of your honeymoon safari. 🇹🇿❤️
We’re delighted to hear that you enjoyed your safari overall and that our communication and organization met your expectations. We’ll be especially happy to share your kind words with Shaban. It’s wonderful to know that he listened to your interests and made an effort to tailor the safari around the wildlife and experiences you wanted to see.
We’re also pleased that you were happy with most of the accommodations and felt the safari offered good value for money. We appreciate your honest feedback regarding the one property that did not meet the same standard, and we’ll take this into consideration when planning future itineraries.
Thank you as well for sharing your thoughts about the hot-air balloon experience. We understand that every traveler values different experiences, and your feedback is helpful for us when advising future guests about optional activities and their additional costs.
Most importantly, we’re happy that you enjoyed your honeymoon safari and would recommend Jambo Masai Tours. It was a pleasure to be part of such a special journey.
Asante sana, and congratulations once again! We hope to welcome you back to Tanzania for another unforgettable adventure. 🇹🇿🦁❤️
Warm regards,
Rachel
Customer Relations
Jambo Masai Tours
SG
Email Mon | 20-35 years of age | Experience level: first safari
Service Failures and Itinerary Deviations by Kenya Partner Agency (Shades of Africa)
I booked a tour with Jambo Masai Tours, who outsourced the Kenya portion of my trip to Shades of Africa. My complaint is regarding the services delivered by their outsourced partner.
While we have no issue with Jambo Masai Tours directly, we experienced multiple itinerary deviations and service issues from their outsourced Kenya counterpart, specifically driver-guide, David, from Shades of Africa.
Below are the factual details and itinerary deviations encountered during the four days of our trip in Kenya:
Day 1 (Late Arrival & Tipping Request): The driver arrived at 7:00 AM for a scheduled 5:40 AM pick-up at the airport. Upon departure, he requested a tip rate of USD 20 per person per day. This contradicts the rate of USD 10 specified in Jambo Masai's official brochure guidelines.
Day 2 (Missed Itinerary Item & Unscheduled Stop): Delayed arrival times resulted in the complete omission of our scheduled evening game drive in the Maasai Mara. The driver altered the route to include a Maasai village tour not listed in our official itinerary, requiring an unscheduled USD 60 out-of-pocket admission fee.
Day 3 (Altered Game Drive Duration): The driver concluded the game drive at 3:30 PM at the accommodation without prior consultation. While he had communicated the 7:30 AM start time the previous day, the conclusion time was not discussed, and we were notified that the tour had ended upon arrival at the lodging at 3:30 PM.
Day 4 (Tanzania Border Tipping Dispute): At the Tanzania border drop-off at 11:00 AM, the driver contested our tip of USD 100 for the 4-day period (equivalent to USD 12.50 per person per day). He explicitly demanded USD 20 per person per day inside the vehicle until we reiterated Jambo Masai's USD 10 guideline, at which point the provided amount was accepted.
Reply from Jambo Masai Tours
Posted on Oct 3, 2026Thank you for taking the time to provide such detailed and factual feedback. We sincerely regret that the Kenya portion of your journey did not meet the standards you expected from a trip arranged through Jambo Masai Tours.
We particularly appreciate you making the distinction between your experience with Jambo Masai Tours and the services provided by our outsourced Kenya partner, Shades of Africa. The specific concerns you have raised regarding the airport pickup, itinerary changes, additional costs, game-drive timing, and tipping expectations are important, and we take them seriously.
Our guests should receive clear communication about their itinerary, any optional activities or additional costs, and tipping guidelines. An itinerary should also not be changed without proper discussion and agreement with the travelers. We understand how frustrating it must have been to miss a scheduled game drive and then encounter unexpected charges and disagreements during the trip.
We are also sorry that the tipping discussion became uncomfortable, particularly at the end of your Kenya experience. We appreciate you following the tipping guidance provided by Jambo Masai Tours and documenting what occurred.
Your feedback has been shared internally so that we can review how our partner arrangements are communicated and monitored. While the Kenya services were operated by our local partner, we recognize that when a traveler books through Jambo Masai Tours, the overall experience matters to us as well.
Thank you again for bringing these issues to our attention. We value your feedback and will use it to strengthen our coordination with partner operators and help ensure clearer communication and more consistent service for future guests.
Asante sana for your honest feedback.
Warm regards,
Rachel
Customer Relations
Jambo Masai Tours