Responded to questions and issues within minutes (while in Africa) to 1-2 days in planning stage.
Company is female owned and operated but subcontracts driver/guides. Good budget safari. Our guide Steve really made the trip for us, allowing us to customize on the fly. If you are doing a private tour, I highly recommend including a full day at BOTH Nakuru and Lake Naivasha. As long as a GUARANTEED view of Kilimanjaro ( and it’s never guaranteed) is not on your list, one full day at Amboseli is enough. We arrived late in the day and tried to do a game drive starting at like 3 or 4. We didn’t see much on that drive but hot dust and the animals must have felt the same way because we didn’t see many. Would have been better to spend longer at Lake Naivasha then arrive Amboseli in evening for late dinner, skipping that first drive. Getting up early the next day, we were richly rewarded with views of Kilimanjaro and wildlife galore (although still super dusty). Amboseli was last on our itinerary and the drive from there to Nairobi airport was long but easy. Be prepared for a lot of red tape checkpoints at airport on departure. Finally I would say double check your safari contract before making final payment as things we thought were initially included (like drinks, other than water) were not. The operator was good about absorbing some price increases that occurred after we made final payment although we were quite surprised that this final payment was expected to be in cash not credit card. We negotiated the use of a credit card if we paid the extra card processing fee. It was just a surprise we were not expecting as were in transit as part of a multi national tour.