Reviews
US
Email Nyrsa Zayas | 50-65 years of age | Experience level: first safari
Misleading, validate vehicle
I booked a tour with Valley Rock Tours through Viator based on the beautiful photos and description showing a spacious, comfortable 4*4 Jeep — which seemed perfect for a day of exploring. However, when the tour operator arrived, it was in a small, cramped, and very uncomfortable mint-colored Jeep, definitely NOT a 4x4 that looked nothing like what was advertised.
It was a complete letdown and felt misleading. The vehicle shown online was a big part of why I chose this tour in the first place, so I made the decision to cancel rather than spend hours in discomfort.
I requested a refund and was denied.
If the tour listing had been honest about the actual vehicle used, I wouldn’t have booked. This kind of bait-and-switch is incredibly disappointing and unprofessional.
Nyrsa Zayas
