Discover Wild Friends.
Rafiki Tembo Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2025)
- Member Of:
- IATA, TATO, TTB, TTA, TASOTA, TANAPA & NCA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $120 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
JP
Email mdk | 35-50 years of age | Experience level: first safari
We do not recommend choosing this tour company.
I was involved in a serious traffic accident during a safari tour in Tanzania. I am sharing my experience so others can make informed decisions.
On February 15, 2026, the third day of our safari, we departed from Ndutu Bush Camp before 8:00 a.m. to visit the Ngorongoro Crater. Around 10:10 a.m., while driving on a muddy road in a Land Cruiser, the driver was traveling at excessive speed. He nearly collided with wildlife, failed to safely navigate a curve, and the vehicle overturned, sustaining severe damage.
I struck my head and left shoulder and was unable to move immediately after the crash. The driver did not assist passengers and instead exited the vehicle to inspect the damage, later stating that brake failure caused the accident.
With help from others, I was transported to a nearby clinic and then to Mount Meru Hospital in Arusha. The journey took over three hours and was delayed further by two engine breakdowns. At the hospital, only a head CT scan was performed. No examination of my shoulder or neck was conducted, and no medication was provided.
As a result of the accident, all safari activities scheduled for that day were cancelled. I requested a refund for the unused portion of the tour, but this was refused. After further discussion, the company offered only USD 100 per person, plus USD 150 for clothing lost in the wrecked vehicle, despite the total three-day tour costing USD 1,429.
I am still experiencing persistent pain, including limited movement of my left shoulder and difficulty opening my mouth.
Based on this experience, I have serious concerns regarding:
1. Driver safety standards
2. Vehicle maintenance
3. Post-accident customer care and refund policies
I strongly advise travelers to carefully consider these factors before booking.
