Enthusiastic, experienced and kind, we felt safe with him
Good service: pickup from the AirPort and drop off, picked our big bags up and dropped them off after the safari, it was okay for us to only pay half up front so they were very flexible
Communication: they were nice and easy accessible, updated us on changes
We received an itinerary that wasn’t exactly what we ended up doing (the big picture was the same but some details were a little different, or not exactly included in the itinerary, for instance where we would be having lunch and how long certain driving times would be, or at what time we would be picked up for the first day). However they were very open to questions about these topics and answered them as soon as we asked.
The tented camps they picked for us were amazing and we paid just a little more than the others we did the tour with who slept in tents, so the value for money was amazing.
The tour itself was great: the tour operator was very kind and experienced, he knew exactly where to go and had a lot of information about the park and the animals etc.