Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 9
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-9 of 9 Reviews
Elijah   –  
Kenya KE
Visited: November 2025 Reviewed: Feb 11, 2026

Email Elijah  |  50-65 years of age  |  Experience level: first safari

Excellent service
5/5

Great concern by the Directors in regards to the hotel services. Reasonably priced tour company giving value for money . Great commitment and communication by the staff. The journey was well planned by the tour company. Be assured for more business from me, my family and friends that we shall refer.

Reply from Heritawi Safaris
Reply from Heritawi Safaris
Posted on Feb 14, 2026

Thank you very much for taking the time to share your feedback with us. We truly appreciate your honesty.

Following your experience and concerns, Heritawi Safaris immediately took the matter seriously. We personally flew to Diani to inspect the hotel in question and conduct our own independent assessment. After a thorough evaluation, we made the decision to remove this property from our inventory until further notice and until it meets the standards required and approved by the Heritawi Safaris team.

Our guests’ comfort, safety, and overall experience are our highest priorities, and we do not compromise on quality. Your feedback played an important role in helping us take swift action, and for that, we are sincerely grateful.

We truly hope to have another opportunity to host you in the future and provide you with the exceptional experience that Heritawi Safaris is known for.

Kind regards,
Julius
Heritawi Safaris Ltd.

Iris   –  
Netherlands NL
Visited: October 2025 Reviewed: Feb 12, 2026

Email Iris  |  50-65 years of age  |  Experience level: first safari

Best guarantee for an excellent trip
5/5

Well organized, amazing holiday of 2weeks. Good communication in advance. Pick up from airport and accompanied for the whole trip. The guide was going out of his way to give us an experience of a lifetime.

Reply from Heritawi Safaris
Reply from Heritawi Safaris
Posted on Feb 14, 2026


Thank you so much for this wonderful review!

We are truly delighted to hear that your 2-week holiday was well organized and lived up to your expectations. From the moment of airport pick-up to the final day of your trip, it was our absolute pleasure to accompany you and ensure everything ran smoothly.

Your kind words about the communication and dedication of your guide mean a lot to us. Going the extra mile to create a once-in-a-lifetime experience is exactly what we strive for at Heritawi Safaris, and we are so happy that you felt that throughout your journey.

Thank you for trusting us with your adventure. We look forward to welcoming you back to Kenya for another unforgettable safari experience in the future!

Warm regards,
Heritawi Safaris Ltd

Come   –  
Kenya KE
Visited: February 2026 Reviewed: Feb 24, 2026

Email Come  |  20-35 years of age  |  Experience level: over 5 safaris

Caring and attentive
5/5

We enjoyed our trip a lot. Preparation was very smooth and value for money is good.

Chermaine   –  
Netherlands NL
Visited: February 2026 Reviewed: Feb 28, 2026

Email Chermaine  |  20-35 years of age  |  Experience level: 2-5 safaris

Professional, flexible, and dedicated to creating memorable experiences.
5/5

I had a wonderful experience with this tour operator. Everything was perfectly organized, and they were very flexible and accommodating. They truly went the extra mile to make it a beautiful and memorable day. Highly recommended!

Joel   –  
Canada CA
Visited: March 2026 Reviewed: Mar 21, 2026

Email Joel  |  20-35 years of age  |  Experience level: over 5 safaris

Kind, informational, efficient, easy going
5/5

Communication was clear, 100% worth the money it is so effortless. The guide was reliable, I was getting messages from the guide manager throughout the day checking to make sure everything was running smoothly. We did a game drive in the morning, elephant orphanage afterwards and then went out for lunch. It was an awesome day!

Reply from Heritawi Safaris
Reply from Heritawi Safaris
Posted on Mar 24, 2026

Hi Joel,

Thank you so much for your wonderful feedback! We’re truly delighted to hear that you found the experience seamless and well worth it. It’s great to know that the communication was clear and that our team, both on the ground and behind the scenes, ensured everything ran smoothly throughout your day.

We’re especially glad you enjoyed the game drive, your visit to the elephant orphanage, and the lunch outing.

We look forward to welcoming you again for another amazing adventure!

Julie   –  
France FR
Visited: May 2026 Reviewed: Jun 12, 2026

Email Julie  |  20-35 years of age  |  Experience level: first safari

Nice and smooth
5/5

It was smooth and nice experience even with a small issue our car due to the hot weather but that was quickly fixed.
The guide was nice and flexible to accommodate us during our trip.
And during our preparation, it was easy to communicate through phone calls and messages to organised everything.

Stuart   –  
United Kingdom UK
Visited: July 2026 Reviewed: Jul 12, 2026

Email Stuart  |  50-65 years of age  |  Experience level: over 5 safaris

Professional, knowledgeable and friendly tour operator.
5/5

Julius organised the Nairobi National Park half day tour and elephant orphanage at short notice for our family and customised the timings to suit us. All costs were included and all entry tickets arranged for us. The safari long wheelbase 4x4 vehicle with large windows and pop up roof was excellent for viewing. Julius was friendly and very knowledgeable about the park and the wildlife. A great day out was enjoyed by all. I highly recommend Julius and Heritawi tours.

Erwin   –  
Netherlands NL
Visited: July 2026 Reviewed: Jul 13, 2026

Email Erwin  |  50-65 years of age  |  Experience level: over 5 safaris

Flexible
5/5

We had a great safari to Amboseli. Everything was well organised and a very good driver who put us in the right spot to view wildlife!

Rolf   –  
Israel IL
Visited: August 2026 Reviewed: Aug 26, 2026

Email Rolf  |  50-65 years of age  |  Experience level: over 5 safaris

Heritawi for well organized, affordable safari with excellent 24/7 support for anything you require.
5/5

We had a last minute plan to spend a safari holiday with our kids in Kenya. Julius of Heritawi Safaris Ltd. made a very nice proposition for a budget and a mid-luxury holiday including Naivasha, Nakuru and 4 days in Maasai Mara so we could decide how much we wanted to spend. We received a full day to day description within 48 hours. Although the Mara lodging was changed from just outside the Mara to a lodge within as the proposed lodge became full all went according to plan. He also was an incredible help organizing Kenya ETA visa forms within hours as time was critical and we couldn’t wait for the slower official Kenya channels. Our guide/driver Brian was great. Within the first hour in Maasai Mara he got us close to the most elusive of animals, the leopard in a tree with a half eaten impala. We had a comfortable private safari jeep. We travelled with a 4 and 6 your old and Julius arranged high backed child car seats. In the end we didn’t use it as the normal seats are very comfortable. We ended up with the kids standing on the armrests with their heads sticking out the elevated roof with their faces in the wind scanning for animals like dogs sticking their heads out of a car window and their tongues flapping in the wind. Highlights were the walking safari on Crescent Island with Stephen, walking the gorge in Hell’s Gate with Patrick, the food, entertainment, pool and lodging at Sarova Nakuru. But most of all every minute in the Mara. Kids could very well handle long drives from 07.00 in the morning till 15.00 in the afternoon. On our way back to Europe we were confronted with a flight cancellation and Julius could help with useful info to get us with Visa into Tanzania for an available flight from there back home. He is always easy to reach, quick with solutions, reliable information by himself or knowledgeable to see who to contact for required information. We highly recommend Heritawi because Julius is knowledgeable, well connected and hands on. He saved the day more than once for us when we encountered some complications during planning and on the way. His goal is always to have the customers in mind and create the best experience possible for the amount of money you want to spend. Mind you, Safari is not cheap but you can focus your means on experience and comfort. We think he finds just the right balance. Thank you Julius and Brian for an amazing journey. The Kleinjan family.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 9
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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