David is the founder of Journeymark tours LTD
Journeymark Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2024)
- Member Of:
- TRA & KATO Bonded
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $130 to $750 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Mehrnoosh | 50-65 years of age | Experience level: first safari
Based on my experience, this tour operator is completely unreliable. They failed to uphold any trust
I experienced a significant financial loss of $2,150 while booking with Journeymark Tours & Travel. I was in contact with employees via official company email addresses, through which I received payment instructions. After I transferred the funds and received an initial confirmation, the company later claimed the payment was never received and no booking existed.
While the Kenya police investigated the matter, they were unable to recover the funds as they had been diverted to an account in Nigeria. This points to a severe breach of their internal communication security or official email channels. Despite my efforts and the involvement of SafariBookings, the matter remains unresolved and the funds have not been reimbursed.
This has been a devastating experience that led to the cancellation of a long-planned trip. I advise any traveler considering this operator to be extremely cautious and to double-verify all payment instructions through multiple channels before transferring any funds.
Reply from Journeymark Tours
Posted on Apr 8, 2026We are very sorry to read about your experience and the concerns you’ve raised.
However, we would like to clarify that this matter was previously reviewed in detail by the SafariBookings complaints team. Based on the findings at that time, there was no conclusive evidence linking Journeymark Tours & Travel to the alleged transaction.
We take any claims of fraud or misrepresentation extremely seriously. Our company operates strictly through verified communication channels and official company payment details. We do not request payments through unofficial means, and we strongly advise all clients to verify payment instructions directly with our office before making any transfers.
We also want to emphasize that we have no record of a confirmed booking under your name corresponding to the claims mentioned, which further raises concerns about possible third-party interference or impersonation.
That said, we remain fully open to reviewing any new, verifiable information. If you are able to provide official documentation (such as confirmed email correspondence, payment proof, and transaction details) directly to both our office and SafariBookings, we are willing to cooperate fully to clarify the situation.
Journeymark Tours & Travel has proudly served many travelers with transparency and professionalism, and we remain committed to maintaining the highest standards of service and client security.