Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 22
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 23 Reviews
India   –  
United States US
Visited: June 2026 Reviewed: Jun 16, 2026

Email India  |  20-35 years of age  |  Experience level: first safari

INCREDIBLE experience and guide!
5/5

David and his team are the best in Kenya. We saw everything we could have ever hoped for and more, and we truly got to experience the heart of Kenya and the Kenyan people. I cannot speak highly enough of Journeymark and their company. I’m truly a Safari evangelist!

Alix   –  
United States US
Visited: June 2026 Reviewed: Jun 11, 2026

Email Alix  |  20-35 years of age  |  Experience level: first safari

The best experience of my life
5/5

David was an amazing tour guide from the start. He made sure we were able to see the Big Five multiple times and much much more. He is extremely knowledgeable and passionate and made our trip the best of our lives. He also made sure that I will be returning again. I fell in love with Masai Mara and 1000% want to return, and when I do it will be with David at JourneyMark. Thank you so much David for the experience of a lifetime!!

Barry Williams   –  
United States US
Visited: June 2026 Reviewed: Jun 9, 2026

Email Barry Williams

David is professional, courteous, and very knowledgeable. He’s rapport with locals opened doors!
5/5

We couldn’t have scripted a more perfect trip. We saw and heard everything we imagined and more. All game drives provided great memories.
All accommodations were excellent as were all meals. David’s professionalism was exceeded only by his courtesy.
Absolutely book your tour with Journey Mark.

Maleesha Vose   –  
Saudi Arabia SA
Visited: May 2026 Reviewed: Jun 4, 2026

Email Maleesha Vose

Amazing !
5/5

We, my husband and I, went on a safari tour in Nakuru National Park, Kenya, with David last week, and it was truly the best time of our lives.

David was not just a tour guide—he is someone who is genuinely passionate about nature and clearly enjoys safaris just as much as his guests do. He was incredibly knowledgeable, kind, and very funny, which made the entire experience even more special.

We saw so many amazing animals, including wild cats and a variety of birds, and David shared fascinating facts about each of them that made the experience so much richer and more memorable. He truly made our trip to Kenya unforgettable.

We cannot thank David enough for such a special experience, and we already cannot wait to return to Kenya for more safaris.

Deepanshu   –  
India IN
Visited: May 2026 Reviewed: May 23, 2026

Email Deepanshu  |  20-35 years of age  |  Experience level: 2-5 safaris

Best
5/5

Mr. David the guide made the tour memorable. He has been very adjusting .. Clicked very good photograps.. He is very cool person. The car was also very clean... Excellent and memorable safari.. we could even able to see 7 Lions.

Elizabeth   –  
Kenya KE
Visited: April 2026 Reviewed: Apr 29, 2026

Email Elizabeth  |  35-50 years of age  |  Experience level: 2-5 safaris

Well-organised, enriching and genuinely memorable learning experiences with JourneyMark Tours, Kenya
5/5

I had a truly rewarding experience with JourneyMark Tours. From the beginning, communication was prompt, clear and professional, making it easy to confirm both trips with confidence. The team was responsive to questions and provided all necessary details in good time, which made the process stress-free.

Our first tour to Nairobi national park was exceptionally well organised. Pick up was on time, the guide, David, was knowledgeable and engaging, and we were able to see a wide variety of wildlife in a short but well-paced game drive. The experience felt safe, educational, and well thought out, with the guide explaining animal behaviour in away that was both simple and insightful.

The visit to the Giraffe Centre was equally enjoyable. It was well timed and relaxed, allowing for meaningful interaction with the giraffes and plenty opportunity for photos and learning. The guide was patient, friendly, and attentive throughout.

In terms of value of money, the experience exceeded expectations, offering high quality service at a reasonable cost. Reliability was excellent, with everything running exactly as scheduled. JourneyMark Tours left such a positive impression that I confidently booked again with them.

Mehrnoosh   –  
Canada CA
Visited: March 2026 Reviewed: Apr 6, 2026

Email Mehrnoosh  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Mehrnoosh and not that of SafariBookings.
Based on my experience, this tour operator is completely unreliable. They failed to uphold any trust
1/5

I experienced a significant financial loss of $2,150 while booking with Journeymark Tours & Travel. I was in contact with employees via official company email addresses, through which I received payment instructions. After I transferred the funds and received an initial confirmation, the company later claimed the payment was never received and no booking existed.

While the Kenya police investigated the matter, they were unable to recover the funds as they had been diverted to an account in Nigeria. This points to a severe breach of their internal communication security or official email channels. Despite my efforts and the involvement of SafariBookings, the matter remains unresolved and the funds have not been reimbursed.

This has been a devastating experience that led to the cancellation of a long-planned trip. I advise any traveler considering this operator to be extremely cautious and to double-verify all payment instructions through multiple channels before transferring any funds.

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Apr 8, 2026

We are very sorry to read about your experience and the concerns you’ve raised.

However, we would like to clarify that this matter was previously reviewed in detail by the SafariBookings complaints team. Based on the findings at that time, there was no conclusive evidence linking Journeymark Tours & Travel to the alleged transaction.

We take any claims of fraud or misrepresentation extremely seriously. Our company operates strictly through verified communication channels and official company payment details. We do not request payments through unofficial means, and we strongly advise all clients to verify payment instructions directly with our office before making any transfers.
We also want to emphasize that we have no record of a confirmed booking under your name corresponding to the claims mentioned, which further raises concerns about possible third-party interference or impersonation.

That said, we remain fully open to reviewing any new, verifiable information. If you are able to provide official documentation (such as confirmed email correspondence, payment proof, and transaction details) directly to both our office and SafariBookings, we are willing to cooperate fully to clarify the situation.

Journeymark Tours & Travel has proudly served many travelers with transparency and professionalism, and we remain committed to maintaining the highest standards of service and client security.

Nick   –  
Greece GR
Visited: January 2026 Reviewed: Jan 16, 2026

Email Nick  |  35-50 years of age  |  Experience level: first safari

Experienced with a lot of knowledge about animals,birds etc and very cooperative
5/5

With David, we felt safe and confident that we would see all the animals, and he helped us a lot in understanding Kenyan culture.

Ioannis   –  
Greece GR
Visited: January 2026 Reviewed: Jan 16, 2026

Email Ioannis  |  35-50 years of age  |  Experience level: first safari

Amazing tour guide supported by a very supportive administrative team and an amazing guide, David
5/5

My first time in Kenya and Masai Mara was an amazing experience thanks to Journeymark and more specifically David, who was an amazing guide. The administrative team was very helpful and responsive to every queue or request prior and during the trip, and David (our guide) was extremely positive, happy and accommodative in every wish we had. I strongly recommend them as tour guides, even for safari novices like me and my friends. 10/10

Akis   –  
Greece GR
Visited: January 2026 Reviewed: Jan 16, 2026

Email Akis  |  35-50 years of age  |  Experience level: first safari

An Exceptional Safari Experience
5/5

A great experience overall and David is an outstanding guide with passion for his work, deep knowledge of the wildlife and the land.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 22
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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