The review below is the personal opinion of hitomi and not that of SafariBookings.
The response is quick.
I was quite anxious about choosing a local tour, as it is difficult to determine whether a company is trustworthy. Given the circumstances—and despite the time difference between Japan and Kenya—I chose this company because they were incredibly responsive whenever I reached out and answered my questions immediately. However, the tour didn't use the company's own vehicles; instead, it brought together people who had signed up through various different companies. The members were staying at different hotels, which made the rounds very time-consuming. The driver often failed to arrive on schedule, resulting in a waste of time. Although an ample supply of water was supposed to be provided during the tour, it was not replenished for two days, and requests to have it restocked were ignored. I think the tour itself was fairly ordinary. However, the failure to provide a water supply strikes me as a major oversight. While I assume this was the fault of the subcontractor chosen by the company, it raises the question: what would the experience have been like if they had selected a provider that owned its own vehicles?