Hi Maurice
It was a nice surprise to meet you too in Arusha, I wasn't expecting to see you but it's always good to put a face to a name. Thanks for coming to meet us. I was extremely happy with the communication from you prior to making my booking. You always responded promptly. You also went out of your way to tailor a holiday to suit our interests and budget. Both of these factors encouraged me to book with your company. You seemed professional, your website appeared professional and you offered to Skype. Your attention to detail and promptness was reassuring. Our driver/guide was excellent. We were very happy with his knowledge and expertise in finding the animals and providing information. He was attentive and looked after us well. He was a safe and competent driver and we enjoyed his company as he spoke good English and was clearly experienced. All these skills and factors added to the enjoyment of our trip. The standard of the accommodation was excellent and service good wherever we stayed. We were lucky enough to get upgraded from Tloma to Kitela Lodge which was a pleasing and lovely bonus! I would certainly recommend your company to friends and family. I certainly hope to come back to East Africa again and would use your organization if booking a safari or activity holiday. Our trip exceeded my expectations in terms of standard of accommodation, service and enjoyment. I would like to thank you again and wish your Organization every success for the future. Please let me know if this is the feedback you require and whether you have any further queries. Many thanks again.
