Reviews
Email Disappointed - UK | 50-65 years of age | Experience level: 2-5 safaris
We were very very poorly advised and regret using Alkebulan
The booking process felt very reassuring - the experience was precisely the opposite - and the follow up hasn’t been too good either.
We were told explicitly by the agent that a drive from Nairobi to Amboseli would be “three hours”.
It isn’t, it’s nearer five hours even on a clear traffic free run.
We felt deceived. Felt like a grab for the fare without consideration for our welfare.
We drove there and back in the day from Nairobi. To my eternal regret.
I’ve registered a complaint and the response is simply to say it’s traffic dependent - there was no traffic - it was 430am on a Sunday morning!
Moral of the story. Do your own research. Don’t assume the agent has any other aim aside from collecting their fee.
Reply from Alkebulan Travel and Tours
Posted on Aug 27, 2026Thank you for your feedback. We regret that the travel time estimate to Amboseli did not meet your expectations. While journey durations can vary, we acknowledge that in your case the estimate was shorter than the actual experience. We kept communication open throughout, reviewed your complaint carefully, and even offered a 15% refund as a gesture of goodwill. We are sorry this did not fully resolve your concerns, but we remain committed to transparency and improving our service for all guests.