POLMANS 001
Polmans Holiday Tours and Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $600 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Stephano | 35-50 years of age | Experience level: 2-5 safaris
African Safari Dream Come True
An Amaizing africa safari facilitated by polmans holiday. I searcherd online for several africa safari companies and finaly settled with polmans. Appreciations to mr joshua for his quick responce to my request, destpite all the changes on the progam and accommodation Joshua was patient and made it easy to work with him. Safari day came and joshua gave as a very warm welcome at the aiport couldn't wait to drive to the wilderness. Our hotels were excellent, game drives owesome we saw all the big five. Solio safari lodge was the highlight of the trip perfect five star lodge. Thanks to you mr joshua and your team for making our African dream safari to a reality, will definetly travel with you again and HIGHYLY RECOMMEND ANYONE TO TRAVEL WITH POLMANS
Email Elsie's | 20-35 years of age | Experience level: 2-5 safaris
Kenya One
Looking for unforgettable Kenyan safari polmans is your only trusted plug, Booked a 4 days safari for my daughter and I, choise of hotel was perfect we enjoyed enkorok and sarova lion Hill, game viewing was at its best Dennis Had eagle eye bonded well with my little girl and I recommend Dennis any time to be your guide. Looking forward to many more adventures with polmans.
Email Brian Parrott | 65+ years of age | Experience level: 2-5 safaris
Fantastic service, with excellent driver
We were picked up on time. Toured Tsavo East, Amboseli and Taita Hills, staying at very good lodges. we had an amazing driver Raman who was very informative, and certainly knew what he was talking about. He couldn't have done anymore for us, he was superb.
Full marks to Polmans and Raman.
Email Oriyoh | 20-35 years of age | Experience level: over 5 safaris
Hull City in kenya and nairobi national park phenomenal experience.
Second time using polmans and would definitely recommend to my friends and anyone travelling to Kenya.
Polmans facilitates transport and game viewing drives at nairobi national park to team hull city while in kenya, we engaged under pervan Ltd. Having had a great experience of there services we booked a nairobi national park tour for our USA visiting clients in March, enjoying the game viewing drive, Dennis the lead tour guide was the highlight of the trip, he knew exactly whereto go find theanimals we wanted to see, enjoying the Bush breakfast and choice of hotel was tamarind tree. A trully wonderful experience. I'll definitely use their services again.
Pure lies from this company.
We had contacted a friend of us who is also a tour operator and recommend this company from their mutual friendship to hire a vehicle from them only to be offered with an old car with no spare wheel (red flag). We paid in cash all the payment and promised we shall receive the spare wheel the next day, which never happened. on the fourth day, we had breakdown inside Masai mara and that can happen to any car which to us was something normal but not getting the customer help as we are total green in a new country to us. At this point we started having issues and even requested they either bring another car or refund us our money, but nothing could shake them. to cut the story short after returning to Nairobi I reported the matter to tourism department and we came to agreement to refund the money, but he never honored his promise up to today. I have tried to avoid tarnishing his name but his to unprofessional and unlicensed too according to Tourism Regulatory Authority and if he has one, I will be happy to see. after failing to honor his promise I have return the matter to TRA and they will be taking this company to court for operating tour company without license as required by TRA, obtaining money by false pretense. since you're not responding to chat its good you contact me urgently.
Reply from Polmans Holiday Tours and Travel
Posted on Apr 27, 2024Dear PV
In response to your remarks we Acknowledg being an intermediary between your Kenya friend and the Vehicle owner. This Is well captured on your contract.
Note: The vehicle hired wasn't owned by us and our tasks was only to deliver the vehicle and received payment on behalf thus only getting a delivery service Charge.
We are a credited safari company thus able to offer our clients Lifetime memorable African Safari's.
1: On receiving the vehicle you acknowledged the condition of the vehicle and all safety standards to your 100% satisfaction and approved by you signing the hire contract issued.
2: The spare typre as communicated on delivery and agreement by both parties agreed, the tyre was to be delivered you at your safari camp as you advised only to reach at the accommodation to find you had shifted to another safari camp. Swift Arrangements again where expedited and the tyre taken to the camp and you received.
3: The vehicle hired is a machine and is prone to unforeseen mechanical failure beyond one's control. On breakdown which was a minor issue you went ahead to a local mechanic without prior communication which shouldn't be the case on a hired vehicle, being a tourist you are prone to con mechanic and inflated bills which happened in your case. Having not paid the inflated mechanic bill was the best option for you and on recovery of the vehicle cash amounting to 25% of the prior charge was paid thus saving you the money.
4: The vehicle having broken down, you taking in to the mechanic and fully repaired. A REQUEST was made to replace the vehicle which couldn't be facilitated as the vehicle owner had no extra unit to replace the vehicle thus opting on a REFUND.
Having hired the vehicle for 8 days At $65 per day on self drive, being on the 4th day. As per hire vehicle policies the Amount refundable was for the 5 Days the vehicle wasn't used BUT YOU Declined and requested for 100% Refund which was not possible as explained.
5: Us Being an intermediary and after all length phone calls and messages.
We settled on an Agreement for 100% REFUND for service recovery and future business endeavors. 50% refund was accredited to your nominated person and a balance of 50% remained.
The review comes prior to laps of our agreement.
We Fully understand frustration that comes with service breakdown and we sincerely apologize for that experience. As a company we will offer a 3 Days fully paid Maasai Mara Safari that can be redeem at your convenience for your Family.
As a company we have put measures in place to avoid reoccurrence of such service break down, thus guarantee our clients services quality on all African Safari's and pre-booked transport package. Looking forward to having you back in Kenya and Travel with our able Safari Team.
US
Email Mike | 35-50 years of age | Experience level: over 5 safaris
Commander my G
Commander perfect nickname, Kenya safari perfect. Commander is the real G.. thinking of an African safari I highly recommend team polman, Dennis my guide I will be back.
TR
Email Silvanans | 20-35 years of age | Experience level: 2-5 safaris
Number one kenya
I definitely rate polmans as the number one African safari guru in Kenya, had an awesome time at the Masai Mara with polmans and will definitely travel again with polmans
Email Kelvin | 20-35 years of age | Experience level: 2-5 safaris
Phenomenal Easter holiday
Enjoy my Easter holiday with polmans team, from booking to service delivery everything was excellent I will definitely recommend and travel with polmans holiday Again
QA
Email William | 20-35 years of age | Experience level: first safari
Tour of My African Dream
I had one of the best safari, time keeping was on top from pick up to drop off, I was impressed by how the operator guided us to the correct places and time to see specific wild animals.
I highly recommend Polmans for such kind of adventure.
Looking forward for another trip to hells gate.
Email Ed | 35-50 years of age | Experience level: over 5 safaris
Excellent, friendly, kind, thoughtful, organised
Abdi, our safari lead, was exceptional. Kind, thoughtful, relaxed, informative, kind, humorous, knowledgeable, dedicated and clearly loved his job!
The whole trip was brilliantly organised!