Reviews
Email Chloe Pogrebniak | 20-35 years of age | Experience level: 2-5 safaris
Absolutely brilliant!
The Big Time Adventures team are absolutely wonderful. We really valued their family style care and attention to detail. Naaman our driver in Tanzania was WONDERFUL and Nelson worked with us to create an itinerary that suited our needs and budget perfectly. We even lost our bags and they helped us sort getting them back to us ASAP and dealt with all the admin so we could enjoy our safari. We also used them to plan our adventures in Zanzibar after safari and that was just as smooth sailing. Honestly couldn’t recommend them more highly to everyone. I am over the moon with the experience we had with Big Time Adventures for a once in a lifetime trip that meant so much to us. So so grateful - thank you to the whole team!
Email Nicholas Thomson | 50-65 years of age | Experience level: first safari
Outstanding , the staff were incredible and they went above and beyond to Make it a trip of a life
The Big time team Naaman, Nelson , and the office team we all amazing , they even help recover our lost luggage 3 days in to the Safari ... communication with the Airline to sort it all out , Naaman the guide was so incredible he knowledge was amazing he was so friendly and informative and such a great guy. Nelson would ring up every few days to check how things were if all was ok , they even organized or excursions in Zanzibar through a partner company any they were also great. I can really not say enough good things about the Big time team i would fully and with out a doubt use them again if i return with out hesitation and recommend anybody should do also.
Well done Big Time you are incredible *****
Email Jack Kowalski | 20-35 years of age | Experience level: first safari
I couldn't imagine booking with anyone else - above and beyond expectations in every way
Our Safari was very difficult to plan, we were booking with a terminally ill member of our group which meant we needed to be as flexible as possible - we wanted to book hotels and flights ourselves with cancellation to ensure that in the worse case scenario (all of us not being able to go) we could recoup as much money as possible or move dates etc.
This approach was met with an immediate no from most of the tour providers that we contacted, but not Big Time Adventures. Nelson & the team ended up being pretty much the only people that would entertain this and were as helpful as possible the entire time. Our decision to go with Big Time pretty much came down to this however that was just the start.
Our bags ended up getting left in Nairobi by the airline and the team at Big Time Adventures were there at the airport to assist, calling the airports and arranging two separate drives to collect our luggage from Kilimanjaro and bring it to us near the Serengeti when our bags eventually arrived. In the meantime they also provided us with some shirts and our driver took us to a supermarket to grab some basics. They were there at any point and constantly checked in to make sure we were ok and offer updates. The service was unbelievable.
The safari itself was incredible. 9 days from Tarangire to Lake Manyara, Ngorongoro crater, and all the way over to the western Serengeti. our driver Naaman managed to find all the big 5 (and just about every animal out there I think) and is also just a fantastic person. He started out the holiday as our guide but finished as a friend.
Big Time Adventures arranged all of our extra activities (Hot Air Balloons, Canoeing etc) and even booked our end of safari trip to Zanzibar (that we were planning on just trying to sort ourself). They were a huge help and made us feel like nothing was too much to ask.
On top of all of this, they even flew out to meet us in Zanzibar on our last day just to check everything went well and to say goodbye.
There is a real family vibe with the company and they can't do enough to help. It's incredibly rare to find a company that does everything right, I hope they continue to grow and grow but keep this incredible customer service. If anyone reading this is worried about booking with Big Time Adventures - don't be!
PH
Email Clarissa Pimentel | 35-50 years of age | Experience level: 2-5 safaris
knowledgeable and made us feel safe
We thoroughly enjoyed our safari tour with Nelson and company. He’s very knowledgeable and made us feel safe. He’s a great tour guide to have! Patient, friendly and kind. Thanks, Nelson, for making this trip memorable, and less hassle! Hope to make this trip happen again in the future!
Email Sanjiv Kumar | 50-65 years of age | Experience level: over 5 safaris
Excellent
I randomly chose Bigtime Adventures from Safari bookings as it suited our requirements. The big team was very helpful in arranging our itinerary and accommodated our last minute request for night time safari game drive.
The tour was well arranged. Mr Mallack, our guide and driver was excellent and made our trip memorial. The team were very attentive from start to airport drop off. Although, small tour operator. I highly recommend them.
IT
Email Skye | 20-35 years of age | Experience level: first safari
Top Tier provider, efficient, professional and worth every penny!
Amazing experince from beginning to end! All of the guides and drivers were friendly, professional and made sure my happiness and experience was top priority. If I was curious about something they would go out of their way to help my see, taste, or experience it. Damien was an amazing safari guide! He networked with other guides and I saw all of the Big 5 plus some amazing extras within 2 days! I split my safari with a few day in Zanzibar and the airport transition was smooth, Sara was super sweet and there to pick me up and coordinate all of my activities. All of the food I had during this trip was good, but the hotel in Zanzibar (Milele Villas) was top tier beautiful and some of the best food I've ever had.🔥 I went with this tour company after a coworker of mine did a solo female tour and I would highly recommend them to anyone looking for a personally tailored experience.
ES
Email Pedro | 50-65 years of age | Experience level: over 5 safaris
Excellent service, flexible and straight for
I had a few hours free in Arusha, just six! After three days of conferences. Didn’t want to leave the country without exploring this magic nature. Asked and got a contact with Nelson from Big time. In just a couple of hours late at night he was able to organise a custom safari just for me to Arusha national park at a very convenient price for the following day.
My guide Richard was amazing. A fantastic professional who loves wildlife, extremely polite, nice and funny.
They organised me a drive to Arusha national Park, a walking safari with a Rocky a fantastic ranger where we walked into a giraffes family and other wildlife up to a waterfall.
Then we had a nice lunch closed to the see with Richard visiting the lakes, seeing monkeys, buffalo’s, zebras, more giraffes and finally elephants. Very close, extremely nice and Mount Meru splendid views.
I have done many safaris around Africa and for sure one of the best agencies I ever met. Ashanti!
IT
Email Lauren | 35-50 years of age | Experience level: first safari
Highly Recommend!!!
Working with Big Time Adventures was absolutely fantastic. Everything was taken care of and exceeded all of my expectations. All of the guides were extremely knowledgeable and I really enjoyed going out on the excursions with them. Everyone that I worked with as throughout the entire process was extremely helpful, knowledgeable, and pleasant. If you are looking at any sort of safari experience, I highly recommend working with Big Time Adventures!
CA
Email Lily Leung | 50-65 years of age | Experience level: 2-5 safaris
Well-organized, Reliable service, Excellent dollar/value, Punctual, We felt very safe, Will return
Clarissa and Robert at BTA arranged for us, three woman, a two-week tour of Dar-es Salaam city, Zanzibar beach, spice tour, Serengeti-Arusha safari and Mount Meru trekking. Our guide Jackson took us in his open-top jeep to game drives at Tarangire, Rift Valley and Ngorongoro Crater; explained the wildlife, plants, birds, insects, geographical features, and the history.