Reviews

Sort By: Date Most Helpful Rating 11-20 of 74 Reviews
Lena   –  
United Kingdom UK
Visited: August 2025 Reviewed: Aug 13, 2025

Email Lena  |  35-50 years of age  |  Experience level: first safari

A Truly Outstanding Safari Experience, Thanks to Joy, Francis, and Jackson!
5/5

One week ago I booked a weekend intensive safari with ETA Adventures, and I am absolutely blown away by the incredible service from start to finish. From the initial planning with Joy to the amazing on-the-ground team, every step of the journey was perfect.

My trip was booked at the last minute due to my work schedule. I was sending sporadic messages to Joy with thousands of ideas but no proper itinerary. Joy was an absolute star—so patient and understanding. She took the time to figure out what was possible, amended the costing and itinerary countless times, and even called me out of hours to help. Thanks to her persistence, I finally found time in my schedule, and she booked me into the specific lodge I wanted for a weekend in the Masai Mara, complete with a hot air balloon ride and all transportation. She truly made the impossible possible.

My experience on the ground was just as exceptional. My guide, Francis, and driver, Jackson, met me on Saturday morning. We had agreed on a 3 a.m. pick-up, but they were already there waiting for me at 2:20 a.m., making me feel instantly at ease and well looked after. Their professionalism and care were remarkable. They had a blanket ready in case I was cold, would stop for coffee whenever I wanted, and were constantly checking to make sure I was comfortable. Nothing was impossible for them.

The safari drives were incredible. Francis, a local Maasai, was the best guide I could have asked for. He shared amazing stories about the animals and the area and became a good friend. Jackson was an expert driver, skillfully taking us off the beaten track to ensure I always had the best and closest views of the animals, all while prioritising safety. Francis handled every detail, from arranging my packed lunch with the hotel to coordinating the hot air balloon. Francis was even contactable the night before and throughout the weekend, even after hours, for any questions I had. They were available for as long as I needed them and for the entire journey back to Nairobi. Joy was also ensuring at all times that everything was going according to the plan and that I was content with my trip and well looked after by Francis and Jackson.

I can't recommend ETA Adventures enough!! Their team is truly outstanding, and I know I will be back. I cannot wait to plan my next trip and bring my family.

Dr John Brian   –  
Malaysia MY
Visited: August 2025 Reviewed: Aug 10, 2025

Email Dr John Brian

Our Guide, Francis is the best in knowledge and commitment in his work
5/5

With a guide like Francis, we got to see many animals. His commitment allows us to capture many beautiful photographs. He explained many animal behaviours which make ETA safari very informative and interesting. Thank you ETA.

Sherry   –  
Malaysia MY
Visited: August 2025 Reviewed: Aug 10, 2025

Email Sherry  |  50-65 years of age  |  Experience level: first safari

Well organised and do their best to ensure customer satisfaction.
5/5

We had a marvellous adventure. Our game driver Francis who is super friendly was really really excellent. He has in-depth knowledge about the animals and his passion in the game drive looking for animals and chasing the migration was truly a memorable experience. His love for the animals and ability to spot and read the animals behaviour made it extremely informative and exciting. He really goes the extra mile to ensure we see as many animals as possible, waits patiently for us to get great photo shots and most importantly our comfort and safety.

Foo   –  
Malaysia MY
Visited: August 2025 Reviewed: Aug 10, 2025

Email Foo  |  50-65 years of age  |  Experience level: first safari

Mid-range yet luxurious
5/5

The services provided were beyond words. Our guide, Francis was extraordinary. He told us stories of each of the animals, their behaviours - made our collection of photos, priceless. ETA made everything smooth sailing for us. Thank you for providing us with extraordinary services, a very memorable trip.

KC Chan   –  
Malaysia MY
Visited: August 2025 Reviewed: Aug 10, 2025

Email KC Chan  |  65+ years of age  |  Experience level: first safari

excellent organiser. whole trip was well planned.
5/5

game driver was amazing. very knowledgeable & passionate about all the animals. made sure we were at the right place to witness the wildebeests river crossing… what an amazing experience for us. will never forget the event. thank you Francis. hope to come back soon for another expedition to Semburu.

Fabiha   –  
Canada CA
Visited: July 2025 Reviewed: Aug 7, 2025

Email Fabiha  |  20-35 years of age  |  Experience level: first safari

They were extremely responsive to all my needs as a traveller
5/5

I had the best experience in Kenya because to ETA Adventures. Derrick helped to make the booking an easy process. Before coming to Kenya, he was available for all questions and concerns I had. While I was in Kenya, he was also available whenever I had any questions. The Safari experience was unbelievable. The accommodation (mid range) was excellent. The drivers I had during this trip were also great. I could not have asked for a better trip.

I will be recommending ETA to my friends and family. When I return for another safari, I will be sure to book with ETA.

Thank you for a great time!

Srivathsan   –  
France FR
Visited: August 2025 Reviewed: Aug 6, 2025

Email Srivathsan  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent
5/5

We had a memorable adventure in Kenya. A very special thanks to our safari jeep driver and guide, Leroy.

His knowledge of the parks and incredible instincts led us to some of the most breathtaking sightings. We felt safe, well taken care of and truly enjoyed every moment.

Once again thank you so much Leroy.

Ben   –  
Australia AU
Visited: July 2025 Reviewed: Aug 5, 2025

Email Ben  |  20-35 years of age  |  Experience level: 2-5 safaris

Good overall, small hiccups with organisation and miscommunication
4/5

Very good communication from beginning of booking process until the end of the trip and responsive during the trip. Put us in contact with good drivers and companies for the various activities we undertook (Mt Kilimanjaro, Amboseli safari, markets, etc). There were a couple events of miscommunication between eta and other companies which led to us having to mediate between them to resolve issues.
Was not enough to dampen overall experience but could have done without the unnecessary stress from these incidents.

Edgar   –  
Australia AU
Visited: July 2025 Reviewed: Aug 4, 2025

Email Edgar  |  20-35 years of age  |  Experience level: first safari

Very responsive and competitively priced
4/5

We had a good time overall in Kenya and Tanzania. In Amboseli, our driver Paul was a local and displayed very good knowledge of the wildlife and their behaviours. He predicted several times the movement of animals and herds, which meant that we often found ourselves in excellent positions to view them up close. Our tour organiser Derrick was very quick to respond to questions that we had. However, the organisation could be improved. We were picked up late on the first day by an hour, and we were given inaccurate information regarding the number of members in our Kilimanjaro trekking crew, which meant that we had to scramble to ensure we had enough for tipping. On the other hand, Eta was flexible and quick to make last minute changes to the itinerary when we had decided quite late that we wanted to spend an extra day trekking. All staff members we came across were very friendly and courteous, and they even met us at the airport to send us off with parting gifts!

Jiawei   –  
China CN
Visited: July 2025 Reviewed: Jul 26, 2025

Email Jiawei  |  20-35 years of age  |  Experience level: first safari

best and the most skillful driver ever
5/5

our tour guide Wilson was really a good and skillful driver, we just saw almost all the animals in the first day of Safari, and he was really a nice guy, always cares about us, BTW he literally got a Hawkeye cause he can find those animals in a really far distance. he also known a lot details and habit of those wonderful animals, anyway, i really recommend Wilson, best trip ever

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 66
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Eta Adventure Safaris, not SafariBookings