Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 18
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 18 Reviews
Claire   –  
United States US
Visited: August 2025 Reviewed: Aug 18, 2025

Email Claire  |  20-35 years of age  |  Experience level: 2-5 safaris

5 star experience—Emmy is the BEST!
5/5

Our safari experience could not have been more pleasant. Our guide, Emmy, briefed us each morning with the day’s logistics. We felt taken care of at all times and did not have to think about logistics once. We could just focus on our incredible vacation!

While the drives between camps, to the airport, etc, can be somewhat long, Emmy made the rides incredibly pleasant in a clean, comfortable vehicle. His vibrant sense of humor and radiating kindness made the drives go by in a flash! Emmy is also incredibly knowledgeable about the local communities and wildlife/conservation. We could ask him anything and he always answered our questions in such a well thought out manner. In addition, Emmy packed our requested beverages in the car and listened to any/all requests we had. We came back from our treks and he had drinks, warm towels, and sandals prepped and ready for us. He truly cares about his guest’s experience and makes holiday the best it can possibly be!

The gorilla and golden monkey trekking is a must-do in Rwanda—10/10 experience!

Rebecca   –  
United States US
Visited: August 2025 Reviewed: Aug 14, 2025

Email Rebecca  |  65+ years of age  |  Experience level: first safari

Emmy was professional pleasant helpful always with a smile on his face! Excellent guide!
5/5

We were greeted at each airport and guided through the various airports and through customs as well. It was very helpful as some places were really complicated. Great to be in lounges while we were waiting too. The Genocide Museum and gorilla trek are must sees in Rwanda. Our tour guide was excellent and really made our first time and first country in Africa a memorable experience!

Paul   –  
United States US
Visited: August 2025 Reviewed: Aug 13, 2025

Email Paul  |  65+ years of age  |  Experience level: first safari

Attentive, intelligent, kind.
5/5

Emmy was wonderful in every way. He was personable, very friendly and quite knowledgeable. He was truly a joy to spend time with. There was absolutely no room for improvement in our experience. Emmy made us feel like we are good friends and every minute of our time together was wonderful.

Ina   –  
United States US
Visited: August 2025 Reviewed: Aug 10, 2025

Email Ina  |  Experience level: first safari

Exceeded Expectations, over and over!
5/5

After the initial booking, all we needed to do was pack and show up; everything was taken care of for us from point A to point Zed.

Our local tour guide, Emmy, was an expert in hospitality and was on top of every aspect, handling our trip with compassion, humor, patience and history (of himself as well as Rwanda). He is an ambassador for his country, company and profession.

Trekking to visit the mountain gorillas was arduous and tricky, but worth every slippery step. I was so humbled in their presence. Emmy assisted in arranging exactly what we were looking for, again, exceeding expectations.

Hal   –  
United States US
Visited: August 2025 Reviewed: Aug 10, 2025

Email Hal  |  65+ years of age  |  Experience level: first safari

They were top notch and exceeded all expectations
5/5

This Gorilla trek trip was booked through Natural Habitat as an extension of a South African safari. From start to finish it was great in every way. Emmy, our expedition leader was a huge difference maker- he was knowledgeable, friendly, thoughtful and was there for us in every way. He added tremendous value throughout. Not only did he know a lot about the experience, but his local knowledge came in handy many times. For example I got sick the last day of the trip and he quickly swung into action and arranged a trip to a local clinic where I got great and timely care, such that we were able to make our flights back to the states in time, including a three hour drive back to Kigali airport!

The hotel was very nice-although dated, and the people were great and food and service excellent.

The goriall experience was amazing- and Rwanda is a great country- developing with great potential

I would recommend OffTrek Safaris without hesitation

Ron & Marge   –  
United States US
Visited: July 2025 Reviewed: Jul 23, 2025

Email Ron & Marge  |  65+ years of age  |  Experience level: 2-5 safaris

A Wonderful Tour Guide
5/5

My wife and I thoroughly enjoyed our Rwanda tour led by Emmy. From beginning to end, he was a wealth of knowledge about the history of the country and current conditions. He made sure that every activity on our schedule including a tour of Kigali that included the genocide museum, 2 gorilla treks, a golden monkey trek, and a visit to the Ellen Degeneres campus all took place without a hitch. He also miraculously got us to the airport on time for our departure in spite of a gridlock traffic jam! We would definitely use his services on our next visit.

Nicole   –  
United States US
Visited: July 2025 Reviewed: Jul 21, 2025

Email Nicole  |  50-65 years of age  |  Experience level: 2-5 safaris

Absolutely amazing, service-oriented, and insightful
5/5

Our guide was amazing. We learned so much about Rwandan culture from a real insider perspective that you cannot learn on the internet or anywhere else. He was extraordinarily responsive, service oriented and made things happen for us that we didn’t know were possible. He got us the best guides and trekkers to see the mountain gorillas and we had the time of our lives!! Our trip would not have been the same without him.

Alex Ruiz   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Alex Ruiz  |  50-65 years of age  |  Experience level: first safari

Very knowledgeable, courteous and full of Rwanda history lessons.
5/5

The Tour was amazing! Our guide was always on time and ready for a full day adventure. From Gorilla Trekking to our Safaris we had an outstanding experience with the opportunity to see so many of Africas wildlife. It truly left me speechless at times. Watching my Daughter and son for fill their lifetime dream to see Gorillas in the wild filled my heart with joy. We stayed at a wide range of hotels with The one and Only being my favorite. I truely recommend Offtrek adventures for your next trip.

Diego   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Diego  |  20-35 years of age  |  Experience level: first safari

A genuine, accommodating, kind and experienced operator you can’t help but admire!
5/5

We just got back from an unforgettable 9-day trip through Rwanda with Offtrek Safaris and can’t recommend them highly enough. I went with my wife, brother-in-law, and father-in-law, and everything from start to finish was incredible.

We trekked with mountain gorillas and chimpanzees, went on safari (and saw the Big 5 plus tons of other amazing animals), stayed in beautiful hotels, and had some of the best food we’ve ever had while traveling.

The real standout though was our guide, Eric. He was absolutely phenomenal—super knowledgeable about both the wildlife and the history of Rwanda, and he brought the entire experience to life in a way that made it feel really special. It honestly wouldn’t have been the same without him.

Offtrek was also much more affordable than many of the other companies we looked into, but still felt totally high-end and personal. Everything was well-organized, thoughtful, and smooth from beginning to end.

If you’re thinking about visiting Rwanda, book with Offtrek—you won’t regret it.

Tiffany Ruiz   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Tiffany Ruiz  |  35-50 years of age  |  Experience level: 2-5 safaris

The most thoughtful, organized, and heart-driven tour company I’ve ever traveled with—every detail w
5/5

WOW—truly the trip of a lifetime!
I’ve traveled extensively, but this was by far the most thoughtfully planned and beautifully executed journey I’ve ever taken—thanks to Emmy and our incredible guide, Eric.

From the very beginning, Emmy made the planning process seamless. He listened to what we wanted, worked within our budget, and somehow crafted a trip that was even more special than we imagined. He added thoughtful extras that made a lasting impact—including a visit to the Genocide Memorial, which gave us such meaningful insight into Rwanda’s history and culture. Before the trip, he even hopped on a call with me to go over packing and details, and he continued checking in to ensure everything went smoothly.

When we arrived, we were warmly welcomed and guided straight through customs to meet Eric. Our luggage was delayed, and Eric immediately took us to pick up essentials. Emmy, meanwhile, personally followed up with the airport daily and hand-delivered our bags once they arrived. He even drove three hours just to join us for dinner one night!

Both Emmy and Eric were incredibly personable and easy to connect with. They made my brother’s birthday extra special by coordinating surprises at the hotels, and every property we stayed at felt unique and luxurious—with phenomenal food throughout.

As for Eric—what a gem. I’m a veterinarian who has spent months living in South Africa, and I was blown away by how much I learned from him. His depth of knowledge about the animals and Rwandan culture was astounding. He’s an exceptional safari guide—thanks to him, we saw the Big Five and so much more—and he’s also a brilliant photographer who helped me sharpen my own photography skills along the way.

I wouldn’t change a single thing about this trip. We’re already planning our next adventure (Tanzania!) with this amazing team. I can’t recommend them highly enough!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 18
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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