Knap Tours Management
Knap Tours
- Office In:
- Size:
- 20-50 employees (Founded in 2022)
- Member Of:
- My Trust Group & Africa Toursim Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $250 to $700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SE
Email Jakob | 35-50 years of age | Experience level: 2-5 safaris
Unfortunately, we did not get what we were promised: a calculated and cynical move by Knap Tours
Hi,
It's heartbreaking to share this story, but I feel fellow travelers need to understand how Knap Tour operates - and communicates.
November 2, I was contacted by Knap Tours after I asked for a quote on Safaribookings.com
November 3, I talked to their MD on phone to make sure we were on the same page. He confirmed everything in writing.
November 4, I wired money for the 3day trip with Knap Tours
November 5, the trip, with accomodation was confirmed in writing
So far.... so good. But what was supposed to be a dream trip with my 12 year old daughter turned out to be a nasty surprise as we arrived to the lodge. Our guide received a phonecall 1 hour before we arrived. He said that the lodge was full, there had overbookings and standard procedure was to pass on guests to an Ostrich Farm. We refused as the plan was to stay at the lodge. We were offered another place, turned it down, and offered to be driven back to Cape Town with full reimbursement (6 hours drive... don't think so) and my daughter started crying.
I called the MD and asked what was going on and he told me he'd just been informed about the non existing Luxury Tent at the lodge. I found it all very suspicious.
During this converstation with the MD from Knap Tours, I was offered 10% reimbursement.
We had to stay at the new accomodation but upon arrival to the lodge the day after I talked to the MD and booking manager at the lodge who found it all very odd, so they checked.
Nov 3, Knap Tours asked for a reservation
Nov4, the lodge replied that they had no tents or any accomodation for NYE.
So... Knap Tours sold me something that was not theirs to sell. They lied about the process (the lodge confirmed this and told me they would never refer any guest to the Ostrich Farm) and they knew very well that we could not go back to Cape Town. They made a bet we'd accept it without a fight.
Fortunately the lodge was helpful and let us stay in one of their tents (just had a cancellation) for NYE.
When I asked for the 10% reimbursement once back, the MD was most rude to me and then ignored me and my messages.
So: be aware - these guys promise you things they cannot keep, they bet you are not willing to fight for what you have been promised and they are cynical and most rude.
Stay away from Knap Tours and make sure you chose a serious agency if you do a once-in-a-lifetime- trip
Honestly,
//Jakob
Email Megan | 35-50 years of age | Experience level: 2-5 safaris
Very responsive and professional
I chose knap tours because they were by far the most responsive and professional. And they did not disappoint! Our experience was even better than we expected. Highly recommend
CH
Email MCB | 50-65 years of age | Experience level: 2-5 safaris
Great service
Billy took us from Franschhoek to Aquila Game Reserve. The car was very comfortable and Billy the driver was very pleasant and accommodating to our changing needs. I highly recommend this trusted service.
DE
Email Richard | 50-65 years of age | Experience level: 2-5 safaris
Thank you it was really great!
Thank you it was really great: (1) collection at Joburg as well as distribution worked very well (2) at the park we saw (almost) every animal we expected to see (but not the lion) and explications were abundant. Lunch was well organised and really sufficient. We tell all our friends to book your service!
Email Jacob | 20-35 years of age | Experience level: first safari
Amazing experience
We saw lots of animals and the guide was very informative. The staff were super friendly, the food was above expectation and the setting/accomodation was beautiful
PL
Email Sandra | 35-50 years of age | Experience level: first safari
Responsive and well organized :) Great guides!
We booked 3 days of safari with Knap Tours in November. Everything went smooth-communication on WhatssApp was very quick and efficient, very responsive and reachable. Our guides were very punctual each morning to pick us up from our accomodation. We highly recommend our guides-Stephan and Bradley: great guys, with excellent knowledge about Kruger, very nice and friendly.
DE
Email Mike | 50-65 years of age | Experience level: first safari
Exzellent
Fantastic, best Guide ever , had two wonderful days in Namibia
DE
Email Almut | 35-50 years of age | Experience level: first safari
Happy Tour to Sossusvlei 😍
A fantastic trip to the red dunes in a large van with a superb guide.
The overnight stay in the Namib Desert in a very comfortable lodge was an added highlight. We highly recommend it!
(automatic translation from German)
Email Brown | 50-65 years of age | Experience level: first safari
Excellent
Our safari tour was a life experience we will cherish forever, our tour guide took his time to make sure everyone had an amazing time he was very professional and polite. Our guide made sure he did his best to give us the best chance to see as many different animals he could
Email Juliette | 20-35 years of age | Experience level: first safari
Problem-solver
My parents and I had a great experience with Julian. We were able to sit back and feel at ease knowing how organized he was with everything (making reservations, pick up from airports, etc). If we wanted to add something to our trip, he figured out a way to make it work. We had long car rides with stimulating conversations and overall a great experience. I would highly recommend Knap tour as his other employees are just as great!!
