Reviews

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sergio navarro   –  
Spain ES
Visited: October 2017 Reviewed: Dec 17, 2017

Email sergio navarro  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of sergio navarro and not that of SafariBookings.
DANGER!! A genuine Swindle of touroperator in Bostwana.
1/5

The worst safari ever!!
Last October we went away to Bostwana a group of 6 persons in a safari of 13 days, 12 nights. We contract months before across the local agency Bush Baby Calls LTD since the price that offered us for the itinerary for that we look was not bad (The major mistake that we committed). His manager, such a Mogakolodi Serumola, was the one who was answering to our post office on our doubts. To reserve he asked us for an anticipation of 50 % of the price of the safari. Hitherto all good, but when we come there everything was from bad to worse and almost at all it was adjusting to what we contract. Our safari would begin in victory Falls and from there we would go to the Kalahari to be rising for the Delta of the Okavango. The manager, a scoundrel, only faced the consequences the day of beginning of the safari to appear and, overcoat, to take the rest of the money. Then it never faced the consequences in spite of living through situations of extreme gravity. Always he was throwing the fault to his workers. (In spite of being whom I receive and with whom we contract, the very inept one was exempting his responsibilities blaming his workers as if his workers were not of his responsibility).
To begin, the first day took from us the food that was included (also we had to pay to us of our pocket the breakfast in the hotel K1 in spite of being included in the price). It did us to lodge at Matswere Gate's very same entry and not at the approved camping. It made us encamp opposite a few destroyed and sickening baths riddled with scorpions and spiders (we have photos). In addition one of the clients was a major person and we ask him expressly that we wanted the shop of encamping with bath in his interior since this person was needing in the nights of going to the bath. It ignored and this 70-year-old person, I spend an authentic Calvary every night. His workers were excusing themselves of everything and were sending us to speaking with the manager, such a Mogakolodi Serumola that was never giving solutions and was escaping of everything. For limit, the land rover that gave to us (a land cruiser) defective wine with the ruadas in poor condition (even that of supply). In the first days the wheels failed in diverse occasions and we lost a lot of time changing them. In a safari you can puncture because it is normal; what is not normal is to come already of before hand with all the ruined ruadas, especially when the voyage for the country was going to be hard. But the worse thing was for coming, to the third day we were preparing to leave the desert to go to Moremi and they returned to trump the tyres. They left wire drawing us in the middle of the desert more than 4 hours.! Without water or coverage to call nobody!! He had to be a companion the fact that sim was giving his card to the driver in order that it could call the manager because none of the workers had balance. After a few hours ms late, the manager us tarjo a wheel to be able to go out of there (they were trumping 3 wheels and only it us brought one). We ask for explanations him for the condition of the car and of our safari of evening in Moremi that we it had lost since we do not come in time to the reservation and he said to us that we should not worry that we would do safari by night. Obviously it was a lie. We did not do safari not in the evening not by night in spite of having paid them. This it was the last time that we saw the manager. Nevermore it faced the consequences in spite of the multiple incidents that we would continue having and his vague promises of which it would be there or it is. A person's fraud.
We come to Moremi and, not only we did not do safari of evening by night since it us nor had promised, if not that the camp was a disaster. The showers had not even water. In spite of being almost 5 hours thrown in the desert of the Kalahari more the distance that we had to cross there was no water in the showers. The minimal thing that it is necessary to to do before sending a few clients to a place (independently of what they pay) is to make sure that expires with the minimal services. It did not even do it. It had clear that it was not going to face the consequences and his employees were not moving a finger invoking that they did not know anything. Everything was a disaster. We were thinking that already at all it could go to worse. And we are wrong.The car was continuing so bad. Stopping every little for the condition of the wheels. They promised us to change it when we were coming to Maun and, again, they us lied. They did not do it.
In Khwai it happened a little that I do not wish anybody. Already everything was a disaster. This man had ruined the vacations and it never faced the consequences. When we come to the area of Khwai proceeding Moremi's, we did safari in route until there came the hour of returning to the camp. The case is that for very incredible that it seems …! We never come!. The chauffeur put to look for the camp and … he did not find it. It started raining, key the night and the driver continued turning looking for the camp and …! Nothing!. The people started becoming very nervous until it made clear to us that he was not finding the campsite, which was not where it had to be. It was a closed night, was raining and was not giving us solutions. We demand to speak with the manager and it was not answering this one to the telephone. It gave an assault to a companion of stress. Finally it stopped in a position of rangers to explain the situation to them and for our surprise and without saying anything to us, a land rover was raised and left with them. It was totally surrealistic. It left wire drawing us in the middle of the sheet in the middle of the night. We had to sleep without supping on in a few miserable houses of a few women (surely women of rangers) that we find in the middle of the Bush. Two we sleep in the kitchen in the soil and other 4 in the exterior in a minishop because we were not fitting all in the miserable house.! This was already what fulfilled the glass!!. We demand to speak with the manager and it was not answering this one to the telephone. It gave an assault to a companion of stress. Finally it stopped in a position of rangers to explain the situation to them and for our surprise and without saying anything to us, a land rover was raised and left with them. It was totally surrealistic. It left wire drawing us in the middle of the sheet in the middle of the night. We had to sleep without supping on in a few miserable houses of a few women (surely women of rangers) that we find in the middle of the Bush. Two we sleep in the kitchen in the soil and other 4 in the exterior in a minishop because we were not fitting all in the miserable house.! This was already what fulfilled the glass!!. We demand to speak with the manager and it was not answering this one to the telephone. It gave an assault to a companion of stress. Finally it stopped in a position of rangers to explain the situation to them and for our surprise and without saying anything to us, a land rover was raised and left with them. It was totally surrealistic. It left wire drawing us in the middle of the sheet in the middle of the night. We had to sleep without supping on in a few miserable houses of a few women (surely women of rangers) that we find in the middle of the Bush. Two we sleep in the kitchen in the soil and other 4 in the exterior in a minishop because we were not fitting all in the miserable house.! This was already what fulfilled the glass!!. Everything was one it defrauds and they never gave to us solutions. When we come to Chobe, our last stop before returning Victoria Falls, it took from us one night that we had included and paid. Very scoundrel wanted to take us one day in Chobe in spite of having it quite full (invoices, contracts and itineraries in our hand) and it made us pay the income to the park invoking that then would pay it to us. Lie did not pay them (we have the income to the park) again, ever.
In end, a hell of trip with a disastrous company. The worse thing through that I have never lived in my trips. A manager who is a scoundrel and a compulsive liar. Flee of this company. Do not leave you to be deceptive either for his initial comity or for his prices. The cheap thing works out expensive (to us very expensive). Only I regret not having had time to denounce him in Kasane.

Josephine Tjirongo   –  
Botswana BW
Visited: June 2017 Reviewed: Jul 10, 2017

Email Josephine Tjirongo  |  20-35 years of age  |  Experience level: first safari

Had quiet great experience with Bush Baby Calls.
4/5

The service was good we had a great experience at Okavango Delta and Moremi, especially the trip to the Delta was more marvelous the Moroko Experience with the polars. The team was friendly and helpful,and their Chef Kilos was the Legend.

Stefan   –  
Germany DE
Visited: June 2017 Reviewed: Jul 4, 2017

Email Stefan  |  50-65 years of age  |  Experience level: 2-5 safaris

Good Tour but Payment must be changed
4/5

Did Mokoro Cruise and Inner Delta Cruise. Was excited and the Guides have been very friendly and always on time. But on both days we startet not as requested with a coffee and a sandwich after reaching the Starting Point! there was lunch with the coffee and sandwiches and the lunch bag. I did prefer a coffee first in the morning and not at noon! That could be do better. And the payment from oversea is terrible, because cant pay by Paypal or Credit Card. A bank Transfer from Europe costs a lot of money! Did that to secure the Bookings, The rest I payed in Cas!! So you neehd Cash Dollars a lots during the whole tour! That must be better! Anyway - the Tours ve been very good,. Thanks

Marco   –  
Germany DE
Visited: March 2017 Reviewed: Apr 14, 2017

Email Marco  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful day-tour safari to the More Game Reserve to a fair price
5/5

Communications up front was very good, MG and Nicky were willing and helpful to answer all our questions. Our guide Sox picked us up very early so that we had a beautiful sunrise just before entering the park. Food and drinks were provided and according to our chosen options. The tour was very nice, we could come up to a lot of animals very closely and had good explanations from our guide. All in all a experience we would recommend!

Patsy and David Schafer   –  
South Africa ZA
Visited: April 2017 Reviewed: Apr 12, 2017

Email Patsy and David Schafer  |  50-65 years of age  |  Experience level: over 5 safaris

This really was the ultimate safari experience. Absolutely amazing!
5/5

We had the ultimate bush experience. Camping in the middle of no where! Enjoying the stillness, listening to the chorus of frogs, the laugh of hyaenas, the chirp of a nightjar and the roar of lions.

We camped in Moremi, Khwaii, Savuti and Cobe Ihaha. It was a thrilling 4x4 drive between camps and one of the highlights. We saw: elephants, giraffes, zebra, buffalo, buck, lions, even a pride of 17, and even a cheetah and a honey badger. The bird sightings were outstanding!

In our private camp, we had our own tent with separate toilet, shower and basin just outside the tent. It was like having our own hotel room with en-suite bathroom, right in the middle of the bush. It was very comfortable.

Nike was our chef who fed us with simple and tasty food cooked over an open fire. Isaac, our guide and driver, was one of the most knowledgeable guides that we have encountered (and we spend a lot of time in National Parks). We even had our own back up 4x4 driven by Booysen who was the jack of all trades, helping to set up the camp before we arrived.

It was sensational, we are definitely going to do it again. MG, the owner of Bush Baby Calls, was the most gracious host from our arrival in Maun to our departure 12 days later. He really went out of his way to make our stay memorable by showing us around Maun before and after our safari.

This really was the ultimate safari experience. Absolutely amazing!
Patsy and David Schafer – Cape Town - South Africa

Gunilla   –  
Sweden SE
Visited: November 2016 Reviewed: Nov 18, 2016

Email Gunilla  |  50-65 years of age  |  Experience level: 2-5 safaris

A real wildlife experience 5-days Mokoro Moremi Tour
5/5

Me and my husband really enjoined our tour, guides were excellent, both Jonah our mokoro guide and our Moremi guide, calm, knowledgeable and nice. What we probably appreciated most was the ability to walk around our Mokoro camp, together with our guide. As we are keen birdwatchers, we valued our guides' birding skills very high.
At our Moremi campsite, we witnessed a pack of wild drogs catch and kill an Impala, just in front of us.
Food was good, general service was good.

Sophie   –  
Netherlands NL
Visited: November 2016 Reviewed: Nov 6, 2016

Email Sophie  |  35-50 years of age  |  Experience level: 2-5 safaris

Most amazing experience, a custome made safari that made our dreams come true!
5/5

We had limited time and before we went we described our wishes, safari and boattrip through the delta. IT was all possible. The service was excellent, the food that was made fresh at the camp site. Lovely we even had scrambled eggs at sunrise! We had a Nice tent, slept amazing and muscito free and even had a warm shower!! But we mostly enjoyed Oké the kind ranger who thought us so mutch about the animals, their behaviour. Hè saw everything even while driving through the rough environment. Hè was a true gentleman and made us feel at home and safe immediately. I would recommend this to any one! Best days ever!!

Miky   –  
Slovakia SK
Visited: October 2016 Reviewed: Oct 27, 2016

Email Miky  |  20-35 years of age  |  Experience level: over 5 safaris

Best Safari Experience
5/5

We had a wonderful safari experience with our guide Poloko. His wildlife knowledge, driving skills and willingness to show us all animals from close distance made our holiday an unforgettable one.

Sara and Rob   –  
United Kingdom UK
Visited: September 2016 Reviewed: Oct 23, 2016

Email Sara and Rob  |  50-65 years of age  |  Experience level: first safari

Makoro and Moremi safari
5/5

Our safari was organised by Destination Okavango who found Bushbabycalls and tailored the trip to suit the interests of my husband and I. We'd looked into group safaris but couldn't find anything for our dates and had one quote for an individual safari which was higher than that of Bushbabycalls so chose them. We had a meeting with MG the afternoon before the trip and he explained the plan - drive to mokoro station, mokoro trip to wild camp site on an island 2 nights there and then drive a few hours to northern Moremi for 2 nights camping between Xanakaxa and Third Bridge, then our final destination near Khwai. Some things had to be organised at the last minute which took up a little time . Satellite phones meant MG could organise things from afar and communicate with our guide Glenn. We had requested a guide who knew about birds and Glenn was excellent . He knew exactly where to look and helped us identify around a eighty birds in the last 4 days - my favourites were a carmine beeeater and a ground hornbill. Glenn was familiar with the roads and other guides in Moremi and enabled us to see a leopard and youngster up a tree, two packs of wild dogs and a striped jackal, plus countless antelopes, zebra and giraffe. We were told how hippos communicate and how a dominant male rules the roost. We had a lot of enjoyment listening to hippos harrumphing to each other while we lay in our tent in the evening. We could stand up in the tent and the sponge mattresses with sheets and pillows were very comfortable. The shower had nice warm water and the pit toilet served the purpose. Our cook Nike was a genius at producing tasty meals from a wood fire. We had our own driver as well as the cook and guide. They looked after us so well, making us feel comfortable and chatting about their lives and about wildlife. Everyone spoke very god English as well as Setswana. The trip on the mokoro was so peaceful , being punted through water lilies and greenery. Our guide there Opa was only 23 but had been to a school specially for guides and took us on a walking safari where we saw elephants and red letchwe. He also managed to get the mokoro very near a group of hippos so we could observe them at close quarters. MG was very solicitous and told us we could ask the staff to change the plan if we'd prefer to do something else, but their plan suited us fine. We hadn't given any thought to the journey from Maun to Moremi which was on an unmade road, so very dusty. We wore sunglasses to protect our eyes but everything was covered in dust by the time we reached the camp. The shower was very welcome that night. All in all an excellent trip. We definitely recommend Bushbabycalls.

Aurore   –  
France FR
Visited: August 2016 Reviewed: Sep 9, 2016

Email Aurore  |  20-35 years of age  |  Experience level: 2-5 safaris

Exceptionnal and dedicated operator
5/5

Thanks to Bush Baby calls and the amazing guides and chief who take care of us, we had an unforgettable safari experience. It has been far beyond our expectations in term of experiences and comfort for an unbeatable price. It is definitely the operator to use if you want an amazing and authentic tour in Botswana.

Average User Rating
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