Peter Sales Manager
Pavillion Safaris and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $170 to $300 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Yovela | 20-35 years of age | Experience level: first safari
The team is so kindly and peter is patient also respond promptly in the whole process.
It’s an excellent experience for me, we see lots of wildlife and spectacular scenery in the trip, the guide is thoughtful and provide good service to us. they asked us which kind of animal we want to find and makes the dream come true. The safari trip brings so many pleasant memories to me and i’ll never forget it.
Email Matthew Li | 20-35 years of age | Experience level: first safari
Excellent service with professionalism
Had a great experience with Pavilion Safari and Tours. Our guide was very professional, and communication was always timely and smooth. We are especially grateful to our tour guides, Moses and Ruben. They were both excellent safari guides—proactive in searching for animals, great at finding the best viewing spots, and always flexible in adjusting the schedule based on our needs. Additionally, we were very impressed by how helpful and trustworthy the team was when we accidentally left valuable jewelry at a hotel—they quickly arranged for another driver to pick it up and sent it back to us based on our schedule. We really appreciate their support and would definitely recommend them.
Quick response and helpful
We had an absolutely incredible time on our safari in Kenya! This tour offers fantastic value for money and delivers a seamless, unforgettable adventure from start to finish.
Service & Communication
The communication throughout the trip was smooth. At one point, we had a minor hiccup, but Peter stepped in immediately and quickly sorted everything out for us. His responsiveness and excellent customer service gave us total peace of mind.
Our Amazing Guides
The guiding team truly made our trip special:
Mozz (Kenya): Words cannot describe how amazing Mozz is—we absolutely loved him! His knowledge of the wildlife is incredible, and he has an unbelievable eye for spotting and finding animals.
Ruben(Tanzania) : While Ruben is on the quieter side, he is a wealth of information. He clearly has a deep knowledge of the animals and worked incredibly hard to ensure we got the best possible wildlife sightings.
An outstanding tour operator that turned our dream safari into an unforgettable experience
We were lucky to have Mozz as our guide in Masai Mara and Amboseli. He has a fantastic sense of humor and made every game drive fun and exciting. His knowledge of wildlife and the parks was outstanding, and he always seemed to know the best places to find incredible animals. Thanks to him, we experienced breathtaking landscapes and unforgettable wildlife encounters. He truly made the first half of our safari amazing.
We also had Ruben as our guide in the Serengeti and Ngorongoro Crater. He was incredibly patient, thoughtful, and attentive throughout our journey. He always made sure we were comfortable, answered every question with care, and worked hard to give us the best possible wildlife viewing experience. His professionalism and dedication made every day smooth, enjoyable, and memorable.
A huge thank you to both Mozz and Ruben for making our Kenya and Tanzania safari an unforgettable adventure. We highly recommend them to anyone looking for an exceptional safari experience!
IT
Email Manuel | 20-35 years of age | Experience level: first safari
An Unforgettable Adventure with Top-Notch Service!
Our experience with Pavillion Safari and Tours was absolutely incredible from start to finish.
Communication & Service: The team was highly professional, responsive, and handled every detail seamlessly before and during the trip.
Reliability: Everything was perfectly organized, punctual, and safe, allowing us to just relax and enjoy the journey.
The Tour & Value: The itinerary was breathtaking, the guides were exceptionally knowledgeable, and it offered fantastic value for money.
Highly recommended for anyone looking for a flawless and unforgettable safari experience!
CN
Email lili | 20-35 years of age | Experience level: first safari
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
My experience on this 8-day tour was extremely disappointing due to several major issues:
Unreasonable Itinerary & Hidden Costs: Many attractions require extra payments. For example, at Lake Naivasha, if you don't pay for the additional activities, there is absolutely nothing else to do but sit and wait. The time arrangement was completely wasted.
Forced Seat Changes & Cramped Space: Our group of 7 traveled in the same vehicle with a lot of luggage. We were originally seated in the front, but the agency suddenly added two new passengers who took our seats. We were forced to move to the back row, which was extremely cramped and uncomfortable.
Poor Customer Service & Refusal to Refund: Due to these terrible experiences, we requested to shorten the 8-day itinerary to 6 days and get a partial refund. After negotiating with the agency for half a day, they stubbornly refused to return any money.
Overall, it was a very frustrating trip. I strongly advise future travelers to be cautious when booking with this agency.
Reply from Pavillion Safaris and Tours
Posted on Jun 22, 2026Thank you for taking the time to share your feedback. We genuinely regret that certain aspects of your experience did not meet your expectations, as our goal is always to provide every guest with a memorable and enjoyable safari.
However, we would like to provide some additional context for future travelers. Your safari was originally booked as an 8-day itinerary, and after completing the first part of the trip in Masai Mara, you requested to reduce it first to 7 days and later to 6 days. We respected your wishes and adjusted the itinerary accordingly. These changes were made after accommodations, transport logistics, and vehicle allocations had already been confirmed and paid for. As outlined in our amendment and cancellation policy, such last minute changes create unavoidable costs, especially during the low season when reserved seats and accommodation payments cannot be recovered. Unfortunately, for this reason, a partial refund was not possible.
Nevertheless, in the spirit of maintaining goodwill and ensuring your satisfaction, we agreed to upgrade your accommodation in Amboseli from a budget camp to a mid-range lodge, despite the financial losses incurred as a result of the itinerary changes.
Regarding Lake Naivasha, we would like to clarify that all optional activities, including the boat ride and Crescent Island walk, are clearly indicated in our itinerary together with their respective costs. These activities are operated by local Kenyan communities and independent service providers, and participation is entirely optional. We intentionally provide these details in advance to ensure complete transparency and to support local livelihoods. Therefore, the costs are not hidden and are clearly outlined before the safari begins, allowing guests to decide which experiences they would like to include.
Concerning the seating arrangements, this was a shared group safari, as indicated during the booking process. While we always do our best to accommodate seating preferences, operational adjustments may occasionally be necessary to ensure fairness and comfort for all travelers. We sincerely apologize if this caused any inconvenience.
We would also like to clarify that we carefully considered your request for a complimentary hotel upgrade to a higher-category property. However, the requested accommodation represented an additional cost of more than USD 300, which unfortunately could not be absorbed without a supplement. Despite this, we remained committed to finding a fair solution and offered a complimentary upgrade to a mid-range property in Amboseli as a gesture of customer care and goodwill.
At Pavillion Safaris, we value constructive feedback and continuously strive to improve our services. We are grateful for the opportunity to have hosted you and appreciate the trust you placed in us. We sincerely wish you many wonderful travel experiences in the future and remain committed to providing transparent, flexible, and memorable safaris to all our guests.
Kind regards,
Peter
Pavillion Safaris
Derrick is the man, he cared about our experience and consistently worked to create a great time.
While the communication before I left for safari was a little inconsistent, from the moment I left on safari it was an incredible journey. My guide Derrick was very relatable and always had something interesting to say about the animals we were seeing. He kept things fun and made everyone in the vehicle feel comfortable. The camps were super cool to stay at, definitely more of an experience than a luxury living experience but it was well worth it. Very cool places and really made me feel like I was in Kenya. I was solo traveling but definitely felt a community at each one of the camps and in the vehicle each day. Thank you Derrick for such a great experience!
Email Richard | 35-50 years of age | Experience level: first safari
Value for money
I had an amazing experience with Pavillion and particularly our tour guide Moses
Moses was excellent! You can really tell he is passionate about animals as he had the best facts, energy and even had his own binoculars and took videos himself! He found the best angles and drove to the best spots where we even spotted a Leopard and Cheetah, 2 of the rarest ones to see!
Would definitely recommend this and thank you Pavillion Tours and Moses for making a dream come true.
CN
Email Shu | 20-35 years of age | Experience level: first safari
Conscientious, responsible and prompt in replies
A memorable 6-day & 5-night safari trip. Peter is highly responsible and patiently explained all travel details to me; he is trustworthy and reliable.
It was an amazing journey where I got to witness the breathtaking East African savanna I’d long dreamed of and made lovely like-minded friends. I even spotted Mina, the lioness from Lion King.
The itinerary is well-planned and reasonably paced, keeping us refreshed without exhaustion while enjoying ample game viewing.
Huge thanks to Peter! Grateful for the lucky pick of this tour agency, strongly recommended!
CN
Email Haotian | 20-35 years of age | Experience level: first safari
A warm hearted guy who makes me feel safe and comfortable during the entire journey.
This was a wonderful and unforgettable trip. The drivers who took us on the game drives were very experienced. They were great at spotting animals hidden in the grass and also explained the habits and characteristics of different animals to us. The accommodation was good value for money, and the food and service were both very nice. Most importantly, the scenery was absolutely beautiful. I would definitely come back again if I had the chance.
