Pavillion Safaris and Tours

Reply from Pavillion Safaris and Tours

Thank you for sharing your feedback. We value every comment and would like to clarify certain points to ensure there is no misunderstanding about the services provided.
1. Pick-Up and Transfers
Our contracted drivers handle all guest pick-ups and are also licensed Uber drivers. While they may use Uber during the day, during safari assignments they operate under our contract. This is why no payment was requested from you upon drop-off at our office—confirming that the transfer was part of our arrangement, not a standard Uber ride. Though if your hotel is far from the city we can book one and we monitor it's movements from the uber app,so your safety is guaranteed

2. Office Location & Safety
Our operations office is located in a secure area surrounded by government buildings with high security measures. Many of our guests comfortably wait or walk from here when needed, and we consistently find the environment safe.
3. Travel Duration & Traffic
Safari transfers typically take 4–5 hours; however, road traffic, unforeseen delays, bad weather,mechanical issues, accidents or a member of the group getting late to wake up, can extend travel time. Such factors are beyond control but are considered part of the authentic overland safari experience and we brief our clients accordingly before the safari starts on day 1

4. Vehicle Type & Upgrade Option
The 7-day safari you booked was quoted with a safari van, which is reliable and economical. On the morning of departure, we offered an optional upgrade to a Jeep Landcruiser for enhanced comfort and terrain handling, but you chose to proceed with the van, which we respected.
5. Game Drive Timing
• Amboseli: Game drives start around 9 a.m. for geographical and logistical reasons, and this schedule was included in the pre-safari briefing on last day, the morning game drive goes for a maximum of 2 hours or less as it's a drive from your camp ,enroute the park, as we go ahead dropping others clients either in Tanzanian boarder or at the airport or preferred hotel in the city, which we must do for all our clients

• Hell’s Gate: Activities there are centered on hiking and cycling rather than wildlife viewing, which is why the start time was also 9 a.m. and we cover the whole place within time and we ensure no client misses anything




While no operation is without its challenges, we worked to deliver the 7-day budget safari as outlined in your booking. We will continue to refine our pre-trip briefings to make them even clearer for future guests.

We truly appreciate that you chose to travel with us and hope to welcome you again for an even more seamless and memorable experience.

Warm regards,
Pavillion Safaris & Tours