Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 20
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 27 Reviews
Gabby   –  
United Kingdom UK
Visited: June 2026 Reviewed: Jul 1, 2026

Email Gabby

Very friendly, helpful and knowledgable!
5/5

We had a fantastic time on our two day safari. The tour guide was extremely friendly, helpful and accommodating. We were left over the moon with our experience as a whole. The tour guide was always on time and just fantastic. He was very knowledgeable and pointed out all the animals he could see even if we’d already seen them. He gave us lots of interesting facts and information about the animals and local area in general.

Phuong   –  
Germany DE
Visited: June 2026 Reviewed: Jun 25, 2026

Email Phuong  |  20-35 years of age  |  Experience level: first safari

Highly recommend, worth every cent
5/5

We took the Tsavo East safari tour with Baby Birds and had an amazing experience. From the very beginning, everything was well organized, and all our questions were answered promptly and professionally. They even helped us book our train tickets, as we had not yet arrived in Kenya and were unable to make the booking ourselves.

During the tour, our driver and guide, Omar, was fantastic. He was friendly, knowledgeable, and always went the extra mile to help us spot wildlife during the game drives. His enthusiasm and dedication made the experience even more enjoyable.

We highly recommend Baby Birds to anyone planning a safari in Kenya. Thank you for making our trip so memorable! We will definitely recommend your services to our friends and family.

Sana   –  
Canada CA
Visited: June 2026 Reviewed: Jun 15, 2026

Email Sana  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Sana and not that of SafariBookings.
Terrible Experience: Vehicle Breakdown, incorrect quotes/itinerary, and Completely Blocked
1/5

We booked a private safari to the Masai Mara with this operator, and it was a deeply frustrating experience from start to finish. We feel entirely let down by their lack of professionalism and broken commitments.

Horrible Communication: Before the tour, getting basic pickup and driver info was an uphill battle. We had to text multiple times and were constantly ignored or given misleading timelines until we proactively followed up.

Ruined Safari Time: The jeep they provided was old and broke down in the middle of our trip. Despite paying for a private game drive, we were forced into a group safari on day one and then wasted a half-day waiting for repairs. After travelling that far all we wanted to do was maximize our time on safari but were unable to do so due to the old and broken jeep.

Unengaged Driver: Our driver was uncommunicative and silent about the wildlife, unlike other informative guides we have experienced.

Paid for Services Denied: Our official quote explicitly included a morning game drive on the final day. When the time came, they refused to honor it, casually dismissing it as a "quote error" even though it was exactly what we paid for.

Zero Accountability: They promised to discuss compensation once we returned to Nairobi. Instead, after a single phone call where they claimed they needed an "audit," they completely blocked our number to avoid resolving the issue.

We feel we did not receive the services we paid for and were completely ghosted when we asked for a resolution. Save yourself the headache and do not book with them.

Lara   –  
United Kingdom UK
Visited: March 2026 Reviewed: Apr 2, 2026

Email Lara  |  50-65 years of age  |  Experience level: 2-5 safaris

Very good communication and reliable, the safari was amazing!
4/5

I was on a tight budget for myself and my 3 children, and Baby Bird delivered exactly what we wanted for an excellent price. The two day safari was incredible, Tsavo East delivered over and above our expectations, we saw lions and a cub! Lots of elephants and so many other animals plus the scenery was spectacular and so peaceful… I can highly recommend, a will use them again.

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Apr 2, 2026

"Thanks for the lovely review, Lara! We're thrilled you had a great experience—if you'd like to share any photos, please tag us so we can feature your amazing shots!

Fiona   –  
United Kingdom UK
Visited: March 2026 Reviewed: Mar 30, 2026

Email Fiona  |  20-35 years of age  |  Experience level: 2-5 safaris

Fabulous safari!
5/5

Sammy was a great guide and had loads of knowledge! Really enjoyed the three days.

Hotel serena in the Masai Mara was amazing too! Food and pool were lovely. It is pretty far away and is around 1.5 hours from the entrance of the park and over a bridge which can close during off peak season due to the river.

Only issue going in March was some roads/ bridges were closed due to bad weather previously (we had nothing but sun when we were there). Felt it didn’t allow us to explore certain areas of the park (but again if you’re going in off season this is likely but something to know).

Overall fabulous trip

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Apr 2, 2026

"Hi Fiona, thank you so much for taking the time to write such a thoughtful review! We are absolutely thrilled to hear that you had an incredible time on your safari. I will be sure to share your compliments with Sammy—he will be delighted to know he made your trip memorable. We look forward to welcoming you back for another adventure soon!"

Polina   –  
Russia RU
Visited: March 2026 Reviewed: Mar 29, 2026

Email Polina  |  20-35 years of age  |  Experience level: 2-5 safaris

A good driver-guide. It was comfortable. Clear organization.
5/5

We really enjoyed the safari with our guide Omar. Everything was organized well. We have received answers to all our questions.

Marcela   –  
Czech Republic CZ
Visited: March 2026 Reviewed: Mar 21, 2026

Email Marcela  |  50-65 years of age  |  Experience level: 2-5 safaris

Exciting experience with a professional approach.
5/5

Everyone showed a very professional approach. Our safari experience was truly uniqe. Despite coming in the rainy season we’ve seen a lot of animals thanks to Babybird’s car selection and experienced drivers.

Annalise Emilie Räss-Hügli   –  
Switzerland CH
Visited: March 2026 Reviewed: Mar 18, 2026

Email Annalise Emilie Räss-Hügli  |  65+ years of age  |  Experience level: first safari

very special and different to our country, hot, Interesting
4/5

Very nice trip, good driver. We would have loved a little more information on wildlife etc. But we can recommend Babybird. They looked well after us.

Patrick   –  
Germany DE
Visited: March 2026 Reviewed: Mar 15, 2026

Email Patrick  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent Price to Value
5/5

We enjoyed the 3 days of Safari with baby bird tours very much. Everything from the pick up to the drop off at Diani Beach went very smoothly. We enjoyed the stay at the lodges as well as the variety of animals we have seen at Tsavo East and Taita Hills very much. Consequently we can only recommend baby bird tours for a safari at Kenya!

Damien   –  
France FR
Visited: February 2026 Reviewed: Feb 12, 2026

Email Damien  |  20-35 years of age  |  Experience level: 2-5 safaris

Awesome experience,
5/5

Flexibility, guides extremely competant, every single thing is made in order to you spend the best time

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 20
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 1
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Disclaimer

  • All corporate and/or tour info is provided by Baby Bird Tours and Safaris, not SafariBookings
  • The tours offered by Baby Bird Tours and Safaris are subject to their terms & conditions