Peter Sales Manager
Pavillion Safaris and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $170 to $300 per person per day (USD, excl. int'l flights)
Reviews
RS
Email Stevan Beslac | 50-65 years of age | Experience level: first safari
Everything was organized in the best possible way
Each aspect of the tour was organized in a best possible way. From the hotel pick up to the Nairobi city.
I booked four days safari in Massai Mara, Naivasha lake and Nakuru lake.
We reached each destination on time, guide/driver was excellent. Well connected with others to ensure we have a close encounters with all wildlife Kenia have to offer.
Value for money was good as we had a really good accomodation, close to the park entrance, clean and comfortable.
Food was average but that comes with the territory.
I decided to extend the tour for Amboseli and they organized everything for me to have a seamless trip.
I highly recommend them. You will be satisfied!
PT
Email João Paulo | 50-65 years of age | Experience level: 2-5 safaris
Trustworthy, always available, professional, attentive to every detail, and truly unforgettable.
From the very first contact until the end of the safari, Pavillion Safaris and Tours exceeded all my expectations. Communication was excellent throughout the entire process—every question was answered quickly, and I always felt supported.
The itinerary was perfectly organized, with great attention to every detail. The accommodation, transportation, and game drives were all outstanding, offering excellent value for money. A special thanks to Peter for his professionalism and constant availability, and to my guide Jess, whose knowledge, experience, and passion for wildlife made every game drive unforgettable.
What impressed me most was the reliability of the company. Everything happened exactly as promised, making the whole trip completely stress-free. Thanks to their dedication and care, I experienced one of the best trips of my life.
I highly recommend Pavillion Safaris and Tours to anyone looking for a professional, trustworthy, and customer-focused safari operator in Kenya. I would not hesitate to travel with them again. I hope to return to Kenya soon, and Pavillion Safaris and Tours will definitely be my first choice.
CN
Email Zhangying | 50-65 years of age | Experience level: 2-5 safaris
It’s great
The itinerary was packed, the drivers were very professional, and they were excellent at spotting animals. The whole trip was full of wild adventures, but that's the charm of the Kenyan savanna—we thoroughly enjoyed it! 😎😎😎😎
(automatic translation from Chinese)
CN
Email ZHONG | under20 years of age | Experience level: first safari
Wonderful & Reliable Safari Trip with Professional Service
Our safari with Pavillion Safaris was absolutely amazing. Our guide Benson was incredibly responsible, attentive and passionate about wildlife. With his rich experience and skilled animal tracking, we spotted a huge variety of wild animals smoothly, including the Big Five.
The whole trip arrangement was reliable and smooth. The only slight drawback was the accommodation condition of some tents and lodges. Overall, we had an unforgettable journey and would recommend this tour operator wholeheartedly.
TR
Email Ayse | 35-50 years of age | Experience level: first safari
perfect safari ( Mükemmel Safari Deneyimi )
I joined a safari tour from Türkiye in June. It was a perfect experience for me. Everything from the beginning to the end of the tour program was perfectly organized. Pavillion Tours is a company that takes its work very seriously and with great care. The hotels and campsites we stayed in were extremely hygienic, and the buffet meals were delicious. The hot water, showers, and uninterrupted electricity were excellent. The rooms we stayed in at the campsites were very comfortable, with large double beds. Everything was perfect. In particular, our driver, Mr. Danson, who helped us on the safari trip, gave us the opportunity to see unforgettable scenery and wildlife. Thank you to Pavillion Tours and Mr. Peter. This was a childhood dream of mine. I lived my dream as a beautiful and unforgettable memory. I will go again next year with my family or friends.
CN
Email yao li | 20-35 years of age | Experience level: first safari
Perfect Experience
I traveled alone on this trip, and everything was perfect. The accommodation, meals and prices are well-matched. Our guide and group members were all incredibly friendly. The journey went smoothly and brought me lots of joy. This tour is super safe and female-friendly. What’s more, free hotel transfer service is provided, which saved me a lot of trouble. I highly recommend it to solo female travelers!
CN
Email gombu | under20 years of age | Experience level: first safari
amazing
This trip met my expectations. Peter answered all my questions during the initial communication. Although there were no hotel bookings, which is normal for shared rides, all the accommodations and itinerary were exactly as planned. The accommodation in Nakuru was especially wonderful. The accommodation in Amboseli was also fantastic, as stepping outside and seeing Mount Kilimanjaro right in front of you was an incredible feeling. I made many friends from different countries on the trip, making it a truly meaningful journey.
The guide was random, but I saw all kinds of animals, except for flamingos, which I only saw from a distance because it was the last morning and I didn't have time to get closer. I saw African lions and leopards many times.
The travel agency was very responsible; airport pick-up and drop-off were free and punctual. They even accommodated my request to stop at a shop on the way to the airport. The food was good, with meat, vegetables, and carbohydrates. If I come to Kenya again, I will definitely choose this agency.
(automatic translation from Chinese)
BR
Email Vitor Casagrande | 35-50 years of age | Experience level: first safari
Attentive, polite, and incredibly helpful. made our entire experience unforgettable.
Was excellent from start to finish. They were honest, professional, reliable, and always ready to help with anything we needed. Everything was well organized, and they made our trip smooth and worry-free. We highly recommend their services!
Email Talisha | 20-35 years of age | Experience level: first safari
The tour operator was professional, organized, and made the entire experience enjoyable and easy.
My experience with Pavillion Safaris and Tours was excellent. The staff were friendly, professional, and attentive throughout the trip. Everything was well organized, from transportation to activities, making the journey smooth and enjoyable. I appreciated their excellent customer service and would confidently recommend them to anyone seeking a memorable and affordable travel experience.
IT
Email Serena | 20-35 years of age | Experience level: first safari
Wonderful safari, but terribile organization
We booked a combined safari and Diani Beach tour, which unfortunately turned out to be quite a disaster from an organizational point of view.
The safari itself was absolutely amazing. We had the chance to see an incredible number of animals, and our guide, John, was outstanding. He always made sure we got as close as possible to the wildlife and made every day enjoyable. The drives between the parks are long and can be tiring, so if you're not prepared for that, my advice would be to visit only the Masai Mara, it is absolutely worth it on its own. Diani Beach is also beautiful.
The major issue was the organization. We had agreed that the tour operator would take care of everything, including our transfer from Nairobi to Diani, which was included in the quotation. However, on the day of our departure, we discovered that the domestic flights had never been booked. After several discussions, we managed to get the company to cover the cost of the flights, but despite this, and despite our repeated reminders they still didn't book them until the day before we were due to travel.
As a result, only a few flight options were left, and the flights chosen by the agency caused us to miss a morning game drive that we had paid for, as it was included in our package. We also ended up spending almost two full days of our trip waiting around in airports.
Overall, the experience itself was wonderful, but I strongly advise against booking with this tour operator.
Reply from Pavillion Safaris and Tours
Posted on Jul 15, 2026Thank you for taking the time to share your experience and for highlighting both the positive aspects of your trip and the areas where we fell short.
We are delighted to know that you had an incredible safari, enjoyed the wildlife, and that John made such a positive impact on your experience. We will be sure to pass along your kind words to him, as we take great pride in creating memorable safaris for our guests. We are also pleased that you enjoyed your time in beautiful Diani Beach.
That said, we sincerely apologize for the inconvenience caused by the delay in arranging your domestic flights. This was an unfortunate oversight on our part, and we took full responsibility for it. As soon as we realized the mistake, we immediately committed to covering the full cost of the flights and transfers at no additional charge to you, as we believed it was the right thing to do.
Unfortunately, because the booking was made later than originally planned, many flights had already sold out. We discussed the remaining available flight options with you, and together we agreed to proceed with the best available schedule. While this was not the ideal outcome, it allowed the journey to continue without any additional financial burden to you.
We completely understand your disappointment that the available flight schedule resulted in missing a morning game drive as we had to transfer you from Amboseli to the airport to catch your flight to Diani. We recognize that every moment on safari is valuable, and we regret that this affected your overall experience.
Your feedback is both fair and valuable. It has prompted us to strengthen our internal booking procedures to ensure that all domestic flights and related travel arrangements are confirmed well in advance, helping us avoid similar situations in the future.
We genuinely appreciate that, despite these challenges, you still recognized the quality of the safari itself and the dedication of our guide. We are grateful for your feedback, as it helps us improve, and we hope that one day you will give us another opportunity to provide you with the seamless experience we always strive to deliver.