We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TATO, TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Emily | 20-35 years of age | Experience level: 2-5 safaris
Okay
Firstly I had an amazing time on safari, the food and accommodation was great along with the activities we did. However the organisation of the tour was poor. There was multiple times where we were an hour late leaving. When paying to be on safari, personally I want to leave on time to spend the most time in the national parks as possible. The communication was also poor, I had to ask to know what was going on and wasn’t informed unless I asked. My itinerary changed many times so I couldn’t follow it . I cannot fault the people, they were all so lovely and friendly (especially Julieth). However, due to the efficiency and communication I would not use this company again.
Email Swagata | 35-50 years of age | Experience level: first safari
Splendid Safari and Materuni Village coffee tour
I did the 4 day Serengeti, Ngorongoro and Tarangire safari with Jambo Massai. They were extremely polite, responsive and cooperative from the very beginning when I was looking at options and planning my trip. They had the most competitive quote fir lodge stays and service was equally great. At the end if the safari I made a sudden plan to include the Matueruni village coffee tour and coffee experience to my plan and They made it happen. The additional quote was again made to fit my budget. A visit to Massai Boma on the way was also arranged very efficiently. The safari guide Lawrence was very polite and knowledgeable. The car drive GodBless, the travel organiser Julieth and the tour manager Rafael were all a delight to talk to. They went over and beyond to make my a solo traveller feel comfortable and happy. Id definitely recommend JamboMassai tour operator to everyone.
Reply from Jambo Masai Tours
Posted on Aug 8, 2026Dear Swagata,
Thank you so much for your wonderful and detailed review! 🌍❤️
It was truly a pleasure having you with us for your 4-day Serengeti, Ngorongoro Crater, and Tarangire safari. We are delighted to hear that you enjoyed not only the incredible wildlife experience, but also the planning, communication, flexibility, and personal attention from our team.
We are especially happy that we could make your last-minute addition of the Materuni Village Coffee Tour and coffee experience happen, as well as arrange your visit to a Maasai Boma along the way. We always do our best to accommodate our guests’ wishes and create personalized experiences that fit their interests and budget.
We will definitely share your kind words with Lawrence, GodBless, Julieth, and Raphael. They will be very happy to know that their professionalism, knowledge, kindness, and dedication helped make your solo journey comfortable, enjoyable, and memorable.
At Jambo Masai Tours, we believe every traveler deserves a safe, authentic, flexible, and unforgettable Tanzanian experience. Whether traveling solo, as a couple, with family, or in a group, we are always happy to go the extra mile to make the journey special.
Thank you once again, Swagata, for trusting Jambo Masai Tours with your Tanzania adventure and for recommending us to other travelers. Your kind words and support mean a great deal to our entire team.
We hope to welcome you back to Tanzania someday for another unforgettable adventure!
Karibu tena Tanzania — you will always be welcome with Jambo Masai Tours!
Email Alice B | 65+ years of age | Experience level: 2-5 safaris
They provided excellent customer service
The service provided by Jambo Masai Tours were excellent. They were a value for the money and their services exceeded my expectations.The accommodations were very nice and the driver was always on time and very informative. We were guided every step of the way. Communications were excellent and we were informed of everything that was to take place. We received royal treatment. I will definitely use them again and advise my friends to do the same
Reply from Jambo Masai Tours
Posted on Aug 8, 2026Dear Alice,
Thank you so much for taking the time to share such a wonderful review with us! 🌍❤️
We are truly delighted to hear that your experience with Jambo Masai Tours exceeded your expectations and that you felt you received the “royal treatment” throughout your journey. This means a lot to our entire team.
We are especially happy that you enjoyed the accommodations, reliable transportation, knowledgeable guidance, and excellent communication from the beginning to the end of your trip. Keeping our guests informed at every step and making sure everything runs smoothly is one of our top priorities.
We will be sure to share your kind words with our team. Feedback like yours is a great encouragement to our guides, drivers, and trip-planning team, who always work hard to make every guest feel comfortable, safe, and well cared for.
Thank you again, Alice, for trusting Jambo Masai Tours with your Tanzania adventure and for recommending us to your friends. Referrals from happy travelers are one of the greatest compliments we can receive. 🇹🇿🦁
It was a pleasure having you with us, and we sincerely hope to welcome you and your friends back to Tanzania for another unforgettable adventure in the future!
Karibu tena Tanzania — you will always be part of the Jambo Masai family! 🙏
Warm regards,
Joseph
Customer Experience Manager
Jambo Masai Tours
Email Chantal | 35-50 years of age | Experience level: first safari
Professional, reliable, and well-organized, creating unforgettable experiences.
We had an amazing safari and couldn’t have asked for a better experience.
From the very beginning, Julieth, who I was in contact with from the UK, was so helpful. She answered all my questions (and I had many!), kept me updated throughout the booking process, and made everything really straightforward. It was so reassuring knowing everything had been organised before we arrived. She is honestly one of the most patient people I’ve ever dealt with. Thank you so much!
A huge thank you also to our driver and guide, Kelvin. He was fantastic throughout the trip, friendly, knowledgeable, and always seemed to know exactly where to go to give us the best chance of seeing wildlife. We never felt rushed, he made sure we were comfortable, and he shared lots of interesting information along the way. Thanks to him, we saw so many incredible animals, including the Big Five. He was also an incredibly safe driver, which made us feel completely at ease throughout the safari.
Everything ran smoothly, from the accommodation and food to the daily organisation. It was clear that Jambo Masai Tours is professional, reliable, well organised, and provides excellent service.
I wouldn’t hesitate to recommend them to anyone planning a safari in Tanzania. Thank you, Julieth, Kelvin, and everyone at Jambo Masai Tours for helping make it such a memorable trip!
Reply from Jambo Masai Tours
Posted on Aug 8, 2026Dear Chantal,
Thank you so much for taking the time to share such a beautiful and detailed review of your safari with Jambo Masai Tours! 🌍❤️
We are absolutely delighted to hear that you had an amazing experience and that everything from the initial planning in the UK to the final day of your safari went smoothly. It means a lot to know that you felt well informed, comfortable, and confident throughout the entire journey.
We will definitely share your special appreciation with Julieth. Her patience, responsiveness, and dedication to answering every question and keeping you updated throughout the booking process are exactly the kind of personal service we strive to provide. We are so happy she was able to make the planning process straightforward and stress-free for you.
A huge thank you as well for your kind words about Kelvin. We are thrilled to hear that his knowledge, professionalism, safe driving, and passion for wildlife helped make your safari so memorable. Seeing the Big Five is an incredible highlight, and we are especially happy that Kelvin was able to create a relaxed experience while giving you the best opportunities to enjoy Tanzania’s incredible wildlife.
Your comments about the accommodation, food, daily organization, and communication are also greatly appreciated. At Jambo Masai Tours, our goal is not simply to organize a safari, but to provide a seamless, safe, personalized, and memorable experience from the first conversation until the moment our guests return home.
Thank you once again, Alice, for trusting us with your Tanzania adventure and for recommending Jambo Masai Tours to other travelers. Your kind words are a wonderful motivation for our entire team.
We hope to welcome you back to Tanzania one day for another unforgettable adventure!
Karibu tena Tanzania — you will always be part of the Jambo Masai family!
Warm regards,
Joseph
Customer Experience Manager
Jambo Masai Tours
Email Bani | 35-50 years of age | Experience level: first safari
Good company for first time safari
Jambo Masai and Raphael in particular were instrumental in giving me the confidence and reassurance to come to Tanzania on safari. The excellent communication with Raphael felt reassuring, professional and comforting. I can’t exactly comment on how a safari with them would have been as I was a solo traveller and got placed with a partner company, Travel Africa, who were amazing and Serengeti Safari. I had a different group to venture out with each day, which is OK if you don’t mind that but not exactly how I thought it would be. Although having new guides and jeeps each day, I knew behind the scenes Jambo Masai were making sure all my transfers went to plan. I especially liked staying at the Karibu Lodge. I liked Tarangire and saw lots of animals and Nogorogoro was spectacular! Lake Manyara was OK. The Masai village tour was OK but I felt a bit pressured into buying things from their village at a mega high price.
The guides from the other companies were fantastic and they made it really special.
Would recommend!
ES
Email Mario | 35-50 years of age | Experience level: 2-5 safaris
Very professional service, and very good communication
The safari was excellent, I've joined and amazing group of 5 people and we were guided by a very professional and knowledgeable driver. I had everything we asked for at all times during our safari. I also had very good communication with the agency, and they offered good flexibility in adapting schedule, accommodation, itinerary... 100% satisfied with the experience and the service!
Reply from Jambo Masai Tours
Posted on Jun 29, 2026Dear Mario,
Thank you so much for your wonderful feedback and for sharing your safari experience with us. We are truly happy to hear that you enjoyed your journey, had a great time with your group, and felt well taken care of throughout the adventure.
It means a lot to know that our driver’s professionalism, knowledge, and dedication helped make your safari memorable. We are also grateful that our communication and flexibility in arranging your schedule, accommodation, and itinerary met your expectations.
Your satisfaction is our greatest reward, and we truly appreciate you choosing Jambo Masai Tours for your Tanzania safari. We hope to welcome you again in the future for another unforgettable African adventure.
Warm regards,
Jambo Masai Tours Team
Email Jessica & Callum | 20-35 years of age | Experience level: first safari
Trip of a lifetime
Our safari trip in the central Serengeti and ngorongoro crater with jambo masai tours was an absolute dream come true. We visited as part of our honeymoon and we feel so privileged to have had this experience.
From our initial booking, we had excellent communication from the team updating us regularly and answering any questions we had. There was changes to our accommodation due to renovations however this was all explained and didn’t effect our trip at all.
The whole trip was incredible value for money compared to other companies we had enquired with and we definitely did not feel there was anything missing.
We had transport arranged from our hotel to Zanzibar airport where we then flew to Arusha to board a tiny plane to the Serengeti (seronera airstrip). The small plane was such an experience, we saw giraffes whilst landing at one of the stops which really started our safari off on a high. We were then collected in our safari vehicle which transported us throughout our safari and took us to Arusha airport at the end of our trip for our flight home.
Our accomadation was amazing especially safari heaven. Being right among the animals in the Serengeti was such a beautiful surreal experience and one of the highlights of our trips was lying in bed hearing the hyenas calling just outside.
Our guide Isaya (Isaih) was just the loveliest guide we could have asked for. He really made our trip. He was so friendly and kind and so incredibly knowledgable about the areas we visited on safari and all the animals. We learned so much from him. Couldn’t imagine our trip without him. Thanks to Isaya’s knowledge and experience we had so many amazing encounters with so many animals and he made sure we seen everything we wanted to prioritise. For us it was elephants and lions and we fortunately seen both several times. Please pass on our gratitude to him again.
We also booked a hot air balloon ride as part of our package. I don’t think I will ever be able to get over how utterly magical this was. Flying in a hot air balloon seeing all the animals below was so special and definitely the highlight of our trip.
We already are wishing to come back one day maybe with our children when they are a bit older and wouldnt hesitate to book with jambo again. We will be recommending jambo masai tours to all our friends and family.
Thank you so much for giving us a trip to remember forever
Reply from Jambo Masai Tours
Posted on Jun 29, 2026Dear Jessica & Callum,
Thank you so much for taking the time to share such a heartfelt and detailed review of your safari experience with Jambo Masai Tours. We are truly grateful to have been part of such a special journey, especially your honeymoon adventure in Tanzania.
We are delighted to hear that your safari exceeded your expectations and that you enjoyed every part of the experience — from the smooth arrangements, communication, and flexibility to the incredible wildlife encounters and accommodations. Knowing that you felt comfortable and well supported throughout your trip means a lot to our entire team.
A special thank you for your kind words about Isaya. We will definitely share your appreciation with him. His passion, knowledge, and dedication are exactly what we value in our guides, and we are happy to know he helped make your safari even more memorable with amazing sightings of lions, elephants, and many other wildlife experiences.
We are also thrilled to hear that your hot air balloon experience and staying in the heart of the Serengeti created unforgettable memories. Moments like these are what make a Tanzania safari truly magical.
Thank you again for choosing Jambo Masai Tours and for trusting us with your dream honeymoon safari. We would be honored to welcome you back to Tanzania one day, and we hope to create another incredible adventure for you and your family in the future.
Warm regards,
Jambo Masai Tours Team
KR
Email Jueun Lee | 20-35 years of age | Experience level: first safari
It was my unforgettable moment!
It was great that we could see all of the Big Five animals. Also, I appreciated that transportation from Moshi to Arusha was provided.
Our driver, Joel, had a lot of historical knowledge, so the ride from Moshi to Arusha was really interesting.
It was also easy to communicate with them because they replied very quickly.
Email Byron Calais | 35-50 years of age | Experience level: first safari
Joel was the kind of guide every traveler hopes to get, attentive, patient genuine and knowledgeable
If you’re doing the Materuni Waterfall, coffee tour, or Maasai village tour, definitely ask for Joel…one solid guy. Professional, knowledgeable, down to earth, and genuinely made the whole experience better from start to finish. We laughed the whole day, I learned a lot, and he always made sure I was good, even helping me through slippery areas and making me a walking stick on the spot. The coffee tour and Maasai village experience both felt authentic, fun, and enlightening. Also shoutout to this kid called “Paparazzi” for the amazing photos and slow motion videos.
SE
Email Ghalia | 50-65 years of age | Experience level: first safari
An amazing experience with an extra touch!
The tour went right as it was planned. The operator was always available for questions, both prior to the safari and even during the trip. The lodge was amazing and the service at the tented lodge was impeccable and engaged. But the one thing that made this safari a once-in a lifetime experience was our ranger Ruben. He had great knowledge about the country and the wildlife and a lot of experience, which came at hand when a thunderstorm was coming up. Moreover he was kind and had a great network which made him find a lot of animals that otherwise are hard to see. He was an amazing guide and made such a big difference. We will definitely recommend Jambo Masai Tours to our family and friends!
