Sales Manager.
Pedaso Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $850 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
FR
Email Amélie | 20-35 years of age | Experience level: first safari
A great assistance and a passionate team
My experience with pedaso was amazing.
The whole safari was very well organized and it was an amazing experience.
We did the 9 days safari including Kenya and Tanzania with low budget option. The camps were very clean and very luxurious for camping, it is more glamping with real beds in Kenya. I could only recommend to go to Masai Mara, Nakuru and Amboseli park.
I chose this company because I had a really good exchange with the owner David.
David is a very kind person, very professional, passionate about his work and making people discover his wonderful country. He explained everything to us in detail, he was always pending about us during the safari, he is very reactive when sending him a message so we always felt accompanied by him. We really appreciated that he was available for us, we felt really special. He is dedicated to people and wants to offer the best experience for everyone according to our needs.
CN
Email Daisy | 20-35 years of age | Experience level: first safari
Memorable Experience
We signed up for a 12‑day safari tour across Kenya and Tanzania. Before the trip, David checked all kinds of details with me and made timely adjustments. He always replied to my questions promptly.
During the tour, everything went smoothly as scheduled. We spotted plenty of wildlife, enjoyed local specialities and experienced unique indigenous cultures. David kept track of our itinerary every single day.
The whole journey was joyful and rewarding. If I get the chance in the future, I would love to explore Tanzania in greater depth.
LT
Email Rima | 35-50 years of age | Experience level: 2-5 safaris
Amazing safari experience!
Amazing safari experience! From the very first minute, the communication was friendly and welcoming. We were greeted warmly and everything was clearly explained. The safari itself was beautiful and exciting, and we saw many amazing animals. Highly recommend this experience!
Email Joshua | 20-35 years of age | Experience level: first safari
Great Experience
From the very beginning, the safari experience was excellent. Everyone—from the organiser, David, to my drivers, Ezekiel and Nicole—was incredibly attentive. Their knowledge of the animals, landscape, plants and terrain added so much value to the trip.
We saw an amazing range of wildlife.
Unfortunately, I just missed out on seeing a leopard, so I did not quite complete the Big Five—but that is simply the luck of the draw!
It is worth noting that safari operators often work together, so I changed jeeps a couple of times and travelled with drivers who were not directly employed by Pedaso Safaris. This did not detract from the experience at all; in fact, I enjoyed meeting lots of new people. However, it is useful to be aware of this beforehand, as it was not immediately clear from the advertisement.
ES
Email Manel | 20-35 years of age | Experience level: first safari
The best first safari we could have done
David always resolved any doubts or problems we had before and during the entire safari.
We've had an incredible experience; everything has lived up to our expectations.
We had some very good drivers who made sure we saw as many animals as possible and learned about them.
We will definitely repeat the experience.
ES
Email Miriam | 20-35 years of age | Experience level: first safari
Unforgettable experience
David has always been willing to answer our questions quickly and clearly.
The drivers did everything possible to ensure we saw as many animals as possible and had memorable experiences.
We definitely will recommend and come back.
TW
Email Juiling | 50-65 years of age | Experience level: first safari
Wonderful!
The transfer from Kenya to Tanzania went smoothly, and the tour guide was very professional.
CN
Email Shuyu | 20-35 years of age | Experience level: first safari
Pedaso Safari / David – My personal experience of a 14-day Safari in Kenya and Tanzania; I strongly advise future travelers to choose this option care
I don't usually write such long negative reviews. I can completely understand minor problems during a trip, especially in Africa, where there are many uncontrollable factors such as roads, weather, wildlife, and local suppliers. However, this approximately 14-day Kenya + Tanzania Safari made me increasingly feel that the problem is not just "an occasional minor mistake," but rather that the travel company's organizational skills, communication skills, accommodation arrangements, local ground handling capabilities, and how they handle problems are all seriously flawed. So I decided to write down the whole process in detail, hoping that future travelers planning safari trips to Kenya and Tanzania can understand what we actually experienced before choosing a travel company.
First, the conclusion: **The animals did not disappoint me at all.** The Great Migration, the Serengeti, Amboseli, and the wildlife we saw along the way were all well worth it; this should have been a truly unforgettable trip. What truly disappointed me was Pedaso Safari and its manager, David. The following is all based on our personal experience during this trip.
## 1. Accommodation Arrangements: What Did We Actually Pay For?
First, let's address the most basic issue: accommodation. Our payment/booking information clearly stated **"2 × Double Room"**. Before departure, I specifically asked David if we could get a lower price since we could share a room, but he clearly stated no. We accepted this and confirmed again on WeChat that we would be accommodated in two double rooms.
However, later, especially on the day we arrived in Nairobi, David's stance changed. He suggested that if we insisted on two rooms, my sister and his son would share, while I might have to share a room with a stranger. This arrangement completely deviated from the initially confirmed "2 × Double Room" and made us realize for the first time that the actual accommodations weren't following the initial booking.
Throughout the safari, we actually only had one room. Later, during the camping phase, it became even more absurd that the three of us were put in one tent. The problem wasn't just "crowded" or "uncomfortable," because there simply wasn't enough space in the tent; we didn't even have a proper place to put our luggage, and eventually, ants even crawled into our suitcases.
I believe there's a very basic principle regarding travel accommodations: if a travel company is prepared to have customers share rooms, tents, or three people share one tent, that's fine, but they should inform customers in advance so they can decide whether to accept it, rather than having customers pay and depart only to find out on-site that the actual accommodation arrangements are completely different from what they expected. Especially since this was a 14-day safari, accommodation isn't a trivial detail; it's a service we paid for.
## 2. The Guide Incident: We don't object to carpooling, but we object to last-minute changes to confirmed arrangements.
Here I must specifically state: **Carpooling on the Safari itself is perfectly normal; this is not the reason for our complaint.** We were never unhappy because other tourists joined the car. The real issue is that before departure, we clearly confirmed that Daniel would be our guide for the next few days, and we accepted this arrangement and began our trip accordingly.
However, during the trip, a white male tourist joined the car. This in itself was not a problem, but after boarding, this tourist continuously criticized Daniel's work and contacted his travel agency, demanding that Daniel be reassigned to his Amboseli itinerary.
What truly made us uncomfortable was the way the whole situation was handled. As Asian tourists, we clearly felt throughout the process that our needs and the arrangements confirmed before departure were not given the same level of importance as this white tourist. I don't want to directly accuse anyone of racial discrimination because I can't know their true motives. I can only describe our feelings as customers at the time: Why could our pre-confirmed guide arrangements be suddenly changed because of a last-minute request from another tourist? If the travel company needed to adjust the guide for operational reasons, I could completely understand, but they should at least have informed us beforehand, explained what happened, discussed it with us, and let us know what options were available, instead of having Daniel leading us one second and then telling us he was leaving the next.
We also had a 6-year-old child and a lot of luggage. This wasn't a simple "change of driver," but a major change to our confirmed travel arrangements. I believe that regardless of the other party's nationality or skin color, if it involves a confirmed customer itinerary, the travel company should communicate in advance, instead of demanding immediate acceptance after the fact.
So we contacted David. David told us, "15 minutes, I will call you back." A little while later, he said in the group chat, "Problem solved." Seeing this, we naturally assumed the problem was resolved, meaning our original arrangements with Daniel wouldn't change. So we told Daniel, "It's okay, we'll stick with you." But Daniel told us he hadn't received any notification.
So I called David again. This time, David explained that they had a large team and needed to coordinate different tourists. But this only confused me more: **If things were still being coordinated, why tell us "Problem solved"?** If it wasn't truly resolved, they should have told the client, "We're still coordinating," instead of letting the client believe everything was back to normal.
In the end, the problem wasn't actually solved. To avoid further disruption to the entire group's itinerary, we had to sacrifice our planned Hell's Gate trip and go to Amboseli earlier. In other words, we didn't request a change of itinerary for our own reasons; rather, we bore the consequences because the travel company hadn't properly coordinated the arrangements between different tourists.
What I found even more incomprehensible was that David then demanded additional fees. I was speechless because we didn't actively request a change of itinerary; we were forced to change it because of this problem. The final result was: **we lost our own itinerary and had to pay extra fees.** **
## 3. Upon Arrival in Tanzania, Things Became a Massive "On-the-Spot Itinerary"
After entering Tanzania, the situation became even more chaotic. We went through seven different people before finally arranging the rest of the itinerary. From our experience, this frequent changing of liaisons wasn't normal internal team coordination, but rather suggested that David himself lacked local ground handling capabilities in Tanzania; he was simply constantly transferring our itinerary to different local companies. Therefore, our Tanzanian portion was likely temporarily "split" and assigned to other teams.
More importantly, during this process, we were actually directly "inserted" into another tour group to perform the same itinerary, and this group's itinerary had already started before we joined. In other words, we didn't start with a complete itinerary, but rather joined a group that was already in progress. This directly led to the misalignment of parts of our original itinerary—for example, the national park that was supposed to be our first day's itinerary had already been visited by members of this other group before we joined. When we joined the group, this stop had already been "skipped" and moved to the back as a make-up stop.
We didn't initially have much of a problem with this. Adjustments to the itinerary during a trip are normal, and we were willing to cooperate as long as the trip could ultimately be completed. However, the problem was that since the itinerary order had changed, had the travel company reconfirmed the new hotels, drivers, and subsequent itinerary? What happened later told us that they hadn't.
## 4. Fig Tree: You told me it was "all arranged," but it wasn't booked at all.
On the morning of the day the previous leg of the trip was about to end, I proactively contacted David to confirm the next steps, where we would stay, and what the next leg of the trip would be. David's replies were consistently very clear, giving the impression that everything was arranged without worry. So, of course, we believed him.
But in the afternoon, when the driver dropped us off, he suddenly told us: **David hadn't booked Fig Tree for us at all.** More importantly, Fig Tree was fully booked for that day.
Here I must emphasize that this wasn't a last-minute change of plans, a last-minute request to change hotels, or us being late; it was that the travel company told us the hotel was arranged, but in reality, it wasn't booked at all.
We kept trying to contact David with the driver, but he was unreachable. He finally appeared over an hour later, explaining that he was taking an exam and couldn't bring his phone in.
I completely understand that everyone has their own things to do, and it's normal not to bring a phone during an exam. However, the problem is that our trip didn't suddenly happen while he was taking an exam. He could have easily arranged the hotel beforehand. If he knew he wouldn't be able to handle client affairs for a certain period, he should have confirmed everything in advance. What I can't accept isn't "David is taking an exam today," but rather: **because you're taking an exam today, we don't have a hotel tonight.**
## 5. Even more confusing is the different explanations that followed for the same thing.
The explanations we received later regarding why Fig Tree wasn't booked also left me very confused. David initially said he was told we were too tired to go; but this explanation itself is hard to believe—if we were really too tired to go, why did I repeatedly confirm the arrangements with him early in the morning? Later, he changed his story, saying the driver had the wrong hotel. Throughout the whole process, his explanations kept changing, more like constantly finding different reasons to explain the problem than directly stating what actually happened. The problem is, we'd stayed at this hotel before, and the driver had taken us countless times, so I find it hard to understand why it ended up being a "driver mistake." If the hotel was truly booked, the simplest solution would have been to produce a booking confirmation, which wasn't available at the time.
For consumers, what truly matters isn't how many explanations the travel company can offer later, but rather: **Was the hotel actually booked?** If it was, they should provide confirmation; if not, they should admit it wasn't, instead of giving different explanations at different times and constantly shifting the blame onto the driver or us.
## 6. So we had no choice but to return to Arusha with the driver.
Since Fig Tree was full, David was unreachable, and there were other passengers in the car, we had no choice but to return to Arusha with the driver. On the way, we confirmed again: "Where are we staying tonight?" David replied "Charity." Based on our previous communication, we chose to continue trusting this arrangement.
But when we arrived at Charity, we discovered that the hotel was hosting a wedding event and was fully booked, unable to accommodate us.
So the problem returned to square one: we were once again taken to a hotel that was actually unavailable.
We then contacted David again, and his response was still: "Let me make a call."
At this point, the essence of the problem was very clear: this wasn't a single booking error, but a series of systemic issues—**failure to confirm hotels in advance → last-minute change of plans → new hotels also unavailable → further last-minute failure**.
For a travel company responsible for arranging the entire 14-day safari itinerary, this level of accommodation mismanagement was no longer a simple communication problem, but a very serious issue of itinerary management and execution capabilities.
## 7. We later gradually discovered that Pedaso seemed to lack sufficient local ground handling capabilities in Tanzania.
It was also during the process of resolving these issues that we gradually learned that David/Pedaso Safari's itinerary arrangements in Tanzania seemed to require the involvement of other intermediaries. Based on the information we gathered, it seemed that David contacted Deo, who then contacted the local agency.
I don't know the specific business relationship between them, so I won't speculate here. But for tourists, the truly important question is: **When we're in Tanzania, haven't booked a hotel, and the driver is unsure of the arrangements, is there someone who can immediately take responsibility and resolve the issue?**
From our experience, no.
Every time a problem arose, we contacted David, who then contacted someone else, and we waited. But for someone traveling in Africa, you're not sitting in an office waiting for emails. You're changing hotels and national parks every day, traveling with luggage and children, and often without stable internet access. In this situation, the most crucial element for a travel company is its local ground handling capabilities.
And this is something we clearly didn't experience on this trip.
## 8. From Arusha to Nairobi: The Driver Didn't Even Know Who He Was to Pick Up
Finally, we finished our Tanzania trip and needed to return to Nairobi from Arusha. A driver was supposed to pick us up, but he didn't show up for ages.
We contacted David, and his first question was: "Which hotel are you staying at?"
I really didn't know what to say, because this meant the driver hadn't even received the complete pick-up information beforehand.
The driver eventually showed up, but we later realized the problem was more serious than "incomplete information": the driver hadn't actually received our pick-up information in the first place. He had been dropping off other passengers and had already driven for about half an hour before finally showing up.
(automatic translation from Chinese)
Reply from Pedaso Safaris
Posted on Aug 18, 2026Management Response
Thank you for sharing your feedback. We respect every guest’s right to express their experience, and we take all reviews seriously. However, after reviewing the details of this safari and our operational records, we believe several statements in this review require clarification, as they do not accurately reflect what was arranged or what occurred.
This was a 14-day Kenya and Tanzania safari involving the reviewer, her sister and her child. The safari was operated as a coordinated itinerary, with the clients travelling together in the same vehicle and group. During the Tanzania portion, communication between our management, drivers, guides, accommodation teams and local operational partners was part of the normal coordination required for a cross-border safari. It does not mean that the clients were being moved between seven different tour companies, as suggested in the review.
Accommodation in Arusha was also arranged. The property mentioned in the review operates under the same management as a separate accommodation property located approximately 200 metres away. When accommodation is provided through the same management at an alternative property, this should not be represented as the guests being left without accommodation or as a hotel simply not having been booked.
We also cannot agree with the account concerning the clients’ alleged return to Nairobi. The movements and arrangements recorded by our team do not correspond with the version presented in this review. We therefore believe it is important that future travellers understand that this particular part of the review does not accurately represent the actual itinerary.
We would also like to address the suggestion that our decisions were influenced by nationality or that one guest received preferential treatment because of being a white traveller. We categorically reject this implication. Our responsibility is to coordinate the safari safely and efficiently for every guest, regardless of nationality, background or origin. Changes or coordination involving guides and vehicles can occur during multi-country safaris because of park logistics, vehicle movements, border procedures, accommodation arrangements and the schedules of different guests.
There is also an important piece of context that we believe future travellers should be aware of: another member of the same travelling party, who travelled on the same itinerary, for the same number of days and in the same vehicle, independently posted a five-star review of her safari experience. We do not present this to invalidate the reviewer’s personal opinion, but to demonstrate that the account presented here is not the only firsthand experience of this safari from the travelling party.
We are not claiming that every safari will be completely free of logistical adjustments. Kenya and Tanzania are dynamic destinations, and professional safari operations require constant coordination between multiple teams. What matters to us is that our guests remain safe, their itinerary is managed, and the services they have booked are delivered.
We welcome constructive feedback and will always investigate legitimate concerns. At the same time, we cannot allow normal safari coordination or arrangements that were in fact made to be portrayed as operational failures when they are not supported by our records.
To future travellers considering Pedaso Safari, we invite you to look at the full picture. Our team has extensive experience coordinating Kenya and Tanzania safaris, and we remain committed to providing reliable logistics, experienced guides, quality accommodation and, above all, memorable and safe wildlife experiences.
The wildlife, landscapes and Great Migration experiences of Kenya and Tanzania speak for themselves—and we look forward to giving future guests the positive safari experience that we work hard to deliver every day.
Pedaso Safari Management.
FR
Email Nicolas | 20-35 years of age | Experience level: first safari
Amazing and unique experience
The 6Days safari with Pedaso Safaris was amazing : we visited 3 national parks with very beautiful and different landscapes and saw a lot of animals in the wild.
We were 8 persons from 4 different agencies in the same vehicle for the whole safari. The accomodations were not these indicated on the quote, but were similar. The only « negative » feedback that we can tell is that the extra morning walk in the Amboseli National Park (optional activity that we payed) was canceled during the trip, in exchange of « upgraded hotel ». Pedaso Safaris refunded us.
The global experience was amazing and unforgettable. We highly recommend to book the optional boat trip and walk on the Naivasha Lake. We recommend booking with Pedaso Safaris
CN
Email zhang | 20-35 years of age | Experience level: first safari
David arranged the trip properly
Overall, David arranged our travel itinerary reasonably well and helped us create wonderful travel memories.
The first half of our trip in Kenya was absolutely fantastic. Led by guide Daniel, we spotted the Big Five on our very first day in Masai Mara.
The second half in Tanzania was less satisfying, mainly due to issues with the local Tanzanian guide. Throughout the whole journey, David always cared about our travel status and communicated with us promptly whenever any itinerary adjustments happened.
This safari experience is generally pleasant. Personally, I prefer the safari in Kenya much more, and Masai Mara is well worth visiting again in the future.
