Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 50
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 56 Reviews
Luca   –  
Spain ES
Visited: October 2026 Reviewed: Oct 16, 2026

Email Luca

I fulfilled one of my dreams, which was a tour of Uganda
5/5

Excellent service and great communication from Beyond Travel. I traveled from Kigali, visiting Bwindi, Queen Elizabeth, and Murchison; the tour also offered great value for money. A special mention goes to Matias, the driver/guide who accompanied me throughout the entire tour. I’m concluding this experience feeling very happy! Thank you.

Hyomin   –  
South Korea KR
Visited: October 2026 Reviewed: Oct 13, 2026

Email Hyomin  |  20-35 years of age  |  Experience level: first safari

Exceptional Service, Genuine Care, and Outstanding Reliability
5/5

Exceptional Service, Genuine Care, and Outstanding Reliability

Beyond Travel provided excellent service throughout our trip. Whenever we had questions or encountered problems, their team responded incredibly quickly and did their best to find solutions. Their communication, professionalism, and genuine willingness to help gave us great peace of mind, especially while traveling in a foreign country.

I would also like to give special thanks to our driver, Chris. He was professional, friendly, reliable, and made our journey comfortable and enjoyable. We truly appreciated his patience and the care he showed throughout the trip.

What makes Beyond Travel stand out is that they don’t simply provide a tour; they genuinely care about their customers and their experience. I highly recommend Beyond Travel to anyone looking for a reliable tour operator with outstanding customer service. Thank you to the whole team and especially Chris for making our trip such a positive experience!

Manuel Rico   –  
United Kingdom UK
Visited: October 2026 Reviewed: Oct 11, 2026

Email Manuel Rico  |  35-50 years of age  |  Experience level: 2-5 safaris

10/10 Experience – Highly Recommend!
5/5

Ahmed was incredibly responsive and trustworthy right from minute one. I was a bit nervous at first after a few bad experiences elsewhere, but Ahmed showed complete professionalism, great communication, and top-tier hospitality throughout our entire trip! He was super adaptable and made everything run seamlessly.
As for the gorilla trekking experience—words can’t even describe it. Absolute 10/10 and a total must-do!
A big shoutout to Chris as well, who was super nice, punctual, and kind. He has such a good heart! He did drive a bit fast, but only because we were running late to ensure we didn't miss our gorilla trek timing, which we really appreciated.
We would use this tour operator 1,000 times over without hesitation. Thank you for an unforgettable adventure!

Maria   –  
Spain ES
Visited: October 2026 Reviewed: Oct 4, 2026

Email Maria  |  35-50 years of age  |  Experience level: first safari

10/10: Professional, good price and attentive guides
5/5

Sam and Ahmed went above and beyond to make my experience in Akagera unforgettable. Ahmed was extremely helpful and responsive during planning, while Sam (my guide) was professional and very knowledgeable. Thanks to Sam's know-how we managed to see elephants, giraffes and rhinos up close. The boat trip was also a plus with Innocent as a captain showing crocodiles, hippos and birds. An experience I will never forget!

Zuzanna   –  
Norway NO
Visited: September 2026 Reviewed: Oct 3, 2026

Email Zuzanna  |  20-35 years of age  |  Experience level: first safari

Unforgettable gorilla trek
4/5

We booked a 3-day gorilla trek with Beyond Travel and had an amazing experience. Communication during planning was very good, our guide was always on time, and both the trek and the accommodation were fantastic. Our guide also went out of his way with the little things, like helping me buy coffee at a local store.

The standout moment was a medical situation in a remote area. Our guide found a doctor and brought them to us, and it was covered by insurance. We were really grateful for that care.

The one area for improvement is clarity on the ground. Our itinerary clearly listed what was included, but on the trip we'd like to be able to trust our guide to take us to those things without checking the PDF all the time. A couple of times, like the last day's activity and a lunch that was supposed to be included, we had to raise it ourselves, and we weren't sure who was covering the medical costs. Nothing that spoiled the trip, but a quick "here's what's included and who's paying for what" from the team would make it a perfect 5. Still highly recommended.

Eliska   –  
Slovakia SK
Visited: September 2026 Reviewed: Sep 10, 2026

Email Eliska  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable tour operator for your unforgettable Uganda&Rwanda safari, would 100% book again
5/5

We had an absolutely amazing 8-day safari through Uganda and Rwanda, visiting some incredible places including Murchison Falls, Kibale, Queen Elizabeth National Park, Bwindi and Volcanoes National Park. From wildlife and chimpanzee habituation to the gorilla and golden monkey treks, the whole experience was truly unforgettable.

A huge part of what made the trip so special was our guide, Balaam. He was extremely professional, always on time, very knowledgeable about the areas we visited and, most importantly, incredibly knowledgeable about the animals and their behaviour. Thanks to his experience and excellent eye for wildlife, we were able to witness some truly memorable sightings. He always made an effort to find the best possible opportunities for us and made sure we were enjoying every part of the safari. His positive attitude and professionalism made us feel completely comfortable throughout the trip, and we couldn’t have asked for a better guide.

I also want to highlight our communication before the safari with Ahmed, who was excellent from the very beginning. He was professional, responsive and patient, answering all of our questions before the trip and making sure we had all the information we needed. The booking process was smooth and well organised, which gave us confidence that everything was taken care of.

Overall, this was an incredible experience that we will remember for a very long time. Uganda and Rwanda exceeded our expectations, and having such a professional and knowledgeable team made the whole trip even better.

A special thank you to Balaam and Ahmed, we would absolutely recommend them and would happily travel with them again!

Jamilah   –  
Australia AU
Visited: August 2026 Reviewed: Aug 22, 2026

Email Jamilah  |  20-35 years of age  |  Experience level: 2-5 safaris

Meddy’s knowlege, skill and commitment to guests made our experience highly valuable
5/5

Our experience was Beyond Travel was extremely positive. Due to our travel plans we were not able to confirm our safari until very last minute and Meddy and the team were committed to making it work for us. We did 3 days gorilla and chimpanzees tracking and it suited our plans best. Accomodation and food delivery were all impressive. This was a once in a lifetime experience. We also had issues with our Visa for Uganda and the team were able to expedite approval process for us. Highly recommend!

Eilish   –  
Australia AU
Visited: August 2026 Reviewed: Aug 22, 2026

Email Eilish  |  20-35 years of age  |  Experience level: 2-5 safaris

Best tour experience
5/5

I did the 3 day gorilla trek and it was one of the best experiences ever. From day one beyond travel was accommodating and responsive. The booking experience was very smooth and easy with the team being very understanding. The actual tour itself was absolutely incredible. Everything was thought of the accommodations were sensational. Meddy’s driving was very safe and he was very informative answering any questions or queries we had. This one in a life time trip was truly an amazing experience thanks to beyond travel. I couldn’t recommend enough.

John   –  
Australia AU
Visited: August 2026 Reviewed: Aug 22, 2026

Email John  |  20-35 years of age  |  Experience level: over 5 safaris

Exceptional service, unforgettable experience, once in a lifetime with a great guide.
5/5

Our 3 day gorilla trek tour with Beyond Travel was such an amazing trip. Ahmed was very attentive and willing to assist with any questions we had from the moment we reached out about the tour. His communication and organisation were perfect.

Our guide/driver Noah was such a good guide and a pleasure to travel with for 3 days. Always laughing, sharing stories and information. Nothing was too big of an ask for him.

The tour itself was one of the most authentic and pure experiences we have ever encountered in our travels. From driving through local regions in Rwanda and Uganda. Taking in the everyday life of locals to the gorilla experience itself. Nothing is staged, you trek in the jungle to find your groups assigned gorilla family. Your guide can inform the trekking rangers whether you want a short, intermediate or long trek to the gorillas. We chose intermediate and were trekking for an hour. Once found you have one hour and have to wear a face mask.

Overall a wonderful experience. Before the tour we only thought of Uganda to see gorillas. After the tour, we realise there is so much more to see in Uganda and it would be wonderful to return and do a longer tour with Beyond Travel.

Roxanne   –  
United States US
Visited: August 2026 Reviewed: Aug 21, 2026

Email Roxanne  |  20-35 years of age  |  Experience level: first safari

Stress Free All Inclusive Experience
5/5

I had an absolutely wonderful experience on my gorilla trekking tour (starting from Kigali to Bwindi and back with a 1 night at Lake Bunyoni). From start to finish, the team was professional, punctual, safe, responsive, and so warm and welcoming. As a solo female traveler, feeling safe and well looked after was especially important to me, and I always felt that I was in very capable hands with my excellent driver, Chris. He’s the best.

Communication was quick and easy throughout via WhatsApp, which made the whole experience stress free. My permit was booked almost immediately and everything relating to it was handled.

A special highlight was Milele Lodge at Lake Bunyonyi. It was absolutely stunning! And the staff and food there were unbelievably good. I was even given the option to add an overnight stay at the last minute, which was convenient and I also got to choose my accommodation from some great options. I also appreciated being given the choice between staying at Lake Bunyonyi or closer to Bwindi in the forest, allowing me to tailor the trip to what suited me best.

The entire experience was seamless, flexible, and well organized- although my only suggestion would be to ensure there are some snacks or a light lunch available to take on the trek since waiting to have lunch at the lodge afterward takes several hours. I would highly recommend this gorilla trekking tour, especially to other solo travelers looking for a safe, flexible, and professional experience.

Gorilla Trekking was a dream of mine and Beyond Travel made it come true. Thank you!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 50
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 1
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