Camptrek Safaris Limited dream Team
Camptrek Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Magical Kenya, Eco Tourism, AMREF FLYING DOCTORS, Kenya Wildlife Services & T.O.S.K (Tour Operators Society of Kenya)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $1,100 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Susanna | 20-35 years of age | Experience level: 2-5 safaris
The worst safari experience we have ever had – would not recommend
Unfortunately, our experience with Camptrek Safaris was extremely disappointing, both during the safari itself and in the way the company subsequently handled our complaint.
We chose Lake Nakuru specifically because seeing rhinos was one of our priorities. We fully understand that wildlife sightings can never be guaranteed, and our complaint is not simply that we did not see any rhinos. The real issue was the significant gap between the professional experience advertised and the service we actually received.
Our itinerary promised an experienced wildlife guide. However, Eric, our driver-guide, did not demonstrate the wildlife knowledge, initiative or communication skills we would reasonably expect from an experienced safari guide. This was not our first safari, so we know what a good guide should offer: clear communication, information about the wildlife, explanations of timings and plans, and coordination with other guides to locate animals.
He had no visible radio or walkie-talkie to communicate with other guides, nor did he have binoculars. We often had to ask him to stop so we could photograph animals ourselves, and the additional time spent looking for rhinos did not appear to follow any clear strategy.
The organisation of the rest of the day was equally poor. We were told that the transfer from Lake Nakuru to Naivasha would take approximately one hour, but it took more than two and a half hours. We arrived at Sopa Lodge at around 3:45 pm, after the scheduled lunch service had ended, and had to rush our meal.
The situation at Crescent Island was particularly unacceptable. We arrived at approximately 5:13 pm, only to be told that the island had officially closed at 4:30 pm and that the walking safari could no longer take place. Nobody had warned us beforehand. We were eventually allowed in only after we firmly challenged the situation, but we had barely 15 minutes on the island – a far cry from the walking experience that had been described to us and that we had paid for.
Communication throughout the day was extremely poor. We were rarely given clear explanations about timings, delays or arrangements and were left having to ask questions ourselves. The minivan provided was also extremely uncomfortable on the rough roads and terrain. It had been described as a comfortable vehicle, but a suitable 4x4 would have been far more appropriate.
Unfortunately, our disappointment did not end with the safari. We contacted the company in the hope of receiving a proper explanation and a fair resolution. Instead, the initial response focused on defending Eric by emphasising that he was a senior driver-guide with extensive experience and suggesting that we read his previous guest reviews. This did not address the specific concerns we had raised. Our requests were subsequently rejected, and no refund was offered.
There is another point that we consider particularly serious. Camptrek Safaris’ quotation explicitly stated that the company was a member of KATO (Kenya Association of Tour Operators). We trusted this representation, only to discover later, directly from KATO, that Camptrek Safaris is NOT a member. We find this deeply concerning, as this was information presented to us as part of the company’s credentials when we were deciding whether to book.
This was, without question, the worst safari experience we have ever had, not only because of the service itself but also because of the way our complaint was handled afterwards. I have never written a formal complaint or a negative review about a travel experience in my life, but this is one I simply could not let pass without warning other travellers.
We feel genuinely misled by the difference between what was promised and what was delivered. We will never use Camptrek Safaris again.
We strongly advise anyone considering booking with this company to exercise caution and carefully verify the level of guiding, the vehicle provided and the company’s professional credentials before paying. We cannot recommend Camptrek Safaris.
Reply from Camptrek Safaris
Posted on Nov 5, 2026Dear Susanna,
Thank you for taking the time to share your feedback. We value guest comments and welcome the opportunity to address concerns and clarify the facts surrounding your safari.
However, we believe it is important that the full circumstances of your experience are presented accurately and fairly.
At the time of booking, you requested a quotation for a day trip, and the complete itinerary and terms were shared with you before your confirmation. The itinerary clearly recommended an early departure to allow sufficient time for the planned activities and to make the most of the day.
For your safari, we assigned one of our experienced driver-guides, Erick, who arrived at your hotel on time and was ready for the scheduled departure. However, your departure was delayed by approximately one hour. As you were aware, this itinerary involved considerable travel between destinations, and the later departure significantly reduced the time available for the day's activities.
Despite the delayed start, Erick made every reasonable effort to deliver the experiences included in your itinerary. These included a game drive in Lake Nakuru, a boat ride on Lake Naivasha, a walking safari at Crescent Island, and the return journey to your hotel before dusk. We appreciate his commitment and efforts to accommodate these activities despite the reduced time available.
It is also important to recognise that certain aspects of a safari are beyond the control of any tour operator or driver-guide. Traffic conditions, wildlife movements, and time constraints can all affect the day's experience. Wildlife sightings can never be guaranteed, regardless of the experience, dedication, or professionalism of the guide.
Regarding communication during the game drive, our safari vehicles are equipped with the necessary communication equipment. However, an experienced driver-guide does not rely solely on radio communication to locate wildlife. Professional guides use their knowledge of animal behaviour, the environment, and established communication with other guides to maximise guests' wildlife-viewing opportunities.
We would also like to correct the information regarding our professional affiliations. Camptrek Safaris is a member of recognised tourism industry bodies, including the Kenya Association of Tour Operators (KATO) and the Tourism Society of Kenya (TOSK). We believe it is important that factual information about any company is verified before conclusions are presented in a public review.
We take all genuine feedback seriously and continually work to improve our services. At the same time, we believe that a public review should reflect the complete circumstances of an experience. In this instance, the delayed departure had a direct and significant impact on the time available to complete the planned itinerary.
We stand behind the professionalism of our team and the service provided on this safari. Camptrek Safaris remains committed to delivering professional, seamless, honest, and memorable safari experiences to every guest.
Kind regards,
The Camptrek Safaris Team
Email Alan Starr | 50-65 years of age | Experience level: first safari
Trip of a lifetime!
I ended up finding CampTrek through Viator, but was so happy I booked directly with them. Simon (and Lucy) were great to work with in creating an amazing itinerary. And the guides that were assigned to us for the two weeks were amazing - friendly, knowledgeable in so many subjects, and spoiling us with their over-the-top service. The various camps were all incredible, much nicer than I ever could have imagined. And then there was the wildlife and scenery throughout the trip that was mind-blowing! Would absolutely use CampTrek again, and would highly recommend them to my friends as well!
An Unforgettable African Safari — Camptrek Safaris Deserves Five Stars!
My husband, Doug, and I recently returned from an extraordinary private safari through Kenya and Tanzania, organized by Camptrek Safaris. It was truly one of the most memorable travel experiences of our lives.
First and foremost, an enormous thank-you to Lucy Kagure, whose professionalism, exceptional attention to detail, and remarkable organizational skills made this adventure possible. Throughout the planning process, Lucy worked closely with us, revising and fine-tuning our itinerary until it reflected exactly the safari we had envisioned. Her ability to coordinate the many moving parts of a complex journey across two countries was truly impressive.
Our Kenyan guide, Ben, was absolutely exceptional! He had an uncanny ability to spot wildlife that was completely invisible to us. Even after he pointed out exactly where an animal was, Doug and I would still be searching, wondering how on earth he had managed to see it! Ben knew precisely where to position us for the best wildlife encounters and brought us right into the action with the Big Five.
But Ben was so much more than an excellent guide. Over the course of our time together, we developed a genuine fondness for him. He became an important part of our African adventure, and the laughter and friendship we shared made our time in Kenya especially memorable. One particularly wonderful highlight was a memorable sundowner shared by Doug and Ben.
In Tanzania, we were equally fortunate to have Shebani as our guide. His knowledge of the Serengeti’s wildlife and Tanzania’s history was extraordinary. He could tell us something fascinating about virtually every animal we encountered. And the birds! Shebani knew more about Tanzania’s birdlife than we ever imagined we needed to know. His enthusiasm and depth of knowledge were remarkable.
Beyond his expertise, Shebani is an incredibly kind person, and we thoroughly enjoyed our time with him.
One quality that both Ben and Shebani shared was extraordinary patience. Neither would move the vehicle from a wildlife sighting or photographic opportunity until Doug and I were completely ready. We never felt rushed. They understood that this was our adventure and allowed us to savour every moment.
Our journey took us through Amboseli, Lake Nakuru, the Masai Mara, the Serengeti, and the Ngorongoro Crater before we finished our trip in Zanzibar. Each destination offered something different, and the entire experience was unforgettable.
We came to Africa hoping to see extraordinary wildlife. We left with wonderful memories, beautiful photographs, and genuine affection for the people who helped make our adventure so special.
We would also like to give a special thank-you to Elly, who stepped in to help us reach Arusha Airport on time for our flight to Zanzibar. His assistance was greatly appreciated and helped ensure that this part of our journey went smoothly.
Thank you, Lucy, Ben, Shebani, and Elly. Camptrek Safaris delivered an experience we will treasure for the rest of our lives. We wholeheartedly recommend them!
Email Carli | 20-35 years of age | Experience level: first safari
Unforgettable experience
My husband and I booked an 11-day private safari with Camptrek for our honeymoon, and it was everything we hoped for and more. Covering three countries in under two weeks sounded ambitious, but Camptrek made it feel effortless from start to finish.
Margaret Nyambura was our point of contact from the very first quote, and she was fantastic. She was responsive, patient with our endless questions, and flexible as we adjusted the itinerary. She also guided us through the trickier logistics, like visas and the border crossing into Tanzania. We always felt we were in good hands.
We started in Rwanda with gorilla trekking, staying at Sambora Kinigi. Sitting just a few meters from a gorilla family was one of the most moving experiences of our lives, and a perfect way to begin our marriage.
Next was the Masai Mara in Kenya, where Ashnil Mara Camp was a beautiful base for game drives through the reserve. From there we crossed into Tanzania for the Serengeti, the Ngorongoro Crater and Tarangire, staying at Serengeti Explorer, Melia Ngorongoro and Acacia Tarangire Luxury Camp. Each place felt completely different, and the wildlife viewing was spectacular.
Every lodge was thoughtfully chosen, with comfortable rooms, great food and incredible locations. They were the perfect mix of adventure and romance for a honeymoon.
Our guide made the trip. They were knowledgeable and warm, with an incredible eye for spotting wildlife, and they never rushed us at a sighting. By the end, they felt like a friend.
Moving between three countries could easily have been stressful, but every transfer ran smoothly and everything was well organized.
If you're planning a honeymoon or any once-in-a-lifetime trip to East Africa, we can't recommend Camptrek highly enough. They took care of every detail so we could simply enjoy each other and the experience. Thank you, Margaret and our wonderful guide!
MX
Email Adrian | 20-35 years of age | Experience level: 2-5 safaris
Great custom made itinerary with a range of accommodations
Since the beginning, Margaret fulfilled all of our trip needs by curating an itinerary that fitted our flights and requests. We went back and forth with many many emails and in the end she helped us craft an unforgettable memory. Shout out to to Eric as well who was a great, funny and educated driver.
Email Larry | 65+ years of age | Experience level: first safari
Camptrek is a very efficient tour company that prioritizes client needs and the overall experience
I spent 12 thoroughly enjoyable days with a small group on a Camptrek Safari tour in September-October 2026. We visited four Kenyan national parks: Nairobi, Tsavo East, Amboseli, and Masai Mara. While any tour operator can take you to see elephants and lions, what truly made this experience exceptional was Camptrek’s meticulous planning, flawless execution, and genuinely dedicated team.
Rose, our booking contact, coordinated our hotels, camps, and transfers with exceptional efficiency, making every part of our in-country travel seamless. Ben, our guide, was an outstanding driver with extensive knowledge of Kenya’s ecosystem. He could identify 47 bird species by sight and sound and had a remarkable ability to spot wildlife from 400 yards away while navigating the unforgiving dirt roads.
It was a joy working with Camptrek. I’ve already recommended them to several friends, and I would not hesitate to book them on other African destinations.
Email Eric | 65+ years of age | Experience level: first safari
Best safari company and guide
This was our first trip to Kenya. Our friend coordinated the logistics and vetted Camptrek as a good company to use for our visit. We spent 12 days in Kenya and visited several national parks. Each one was unique in its own way. Camptrek did a superb job coordinating our camps, lodges, and driver/ guide. We could not have been happier with Rose our trip coordinator and Benson our driver/guide. They each took care of details that made our trip more memorable and enjoyable. Benson is a superb driver and his knowledge base of the animals is phenomenal. He has a passion for what he does and a skill set that provides the travelers with the best experience imaginable. I would easily recommend this company for anyone making a trip to Kenya and would use them without any doubt if I were to ever return. Great company with great customer service and support.
CN
Email TING | 20-35 years of age | Experience level: first safari
A reliable travel agency that can handle every detail, making sure clients' trips go smoothly.
Before our trip, I got in touch with three different tour operators on Safaribooking. Camptrek Safaris responded the fastest out of all of them. I must give a special shout‑out to Margaret. Even with the time‑zone difference, she replied to me really promptly, and she even has WeChat. Margaret adjusted our itinerary according to my preferences and budget, and briefed us on all travel arrangements well ahead of time. The operator was extremely reliable for the whole trip. All pick‑ups, transfers and game drives took place exactly as planned.Before the safari started, she even gave my friend and me each a custom‑printed mug with our names on it, which really touched us.
Our guide Robert was very experienced. He gave detailed briefings on wildlife and had wide‑ranging local contacts across the African savanna, which helped us locate the Big Five. He manoeuvred the vehicle into perfect positions for wildlife viewing and photos. Robert was a great driver. The savanna is full of deep potholes and the roads are incredibly bumpy, but he slowed down and tried his best to steer clear of those holes for us. The safari vehicle was comfortable and clean, and plenty of drinking water was provided in the back seats. One minor point: Robert’s photography skills could be better. Total straight‑guy aesthetic, hahaha.
When it comes to value for money, we thought the price was reasonable for a private custom‑built safari. The recommended accommodations fit our budget, and every service stated in the contract was provided in full, with zero hidden charges.
This trip was truly unforgettable. While travelling, we heard bad experiences from other Chinese tourists regarding unreliable tour agencies. Some landed in Nairobi with no one to meet them, and there were even cases of operators disappearing entirely. If you are planning an East Africa safari and want a dependable operator with transparent communication and high‑quality service, Camptrek Safaris is strongly recommended. We would definitely book with them again and recommend them to other travellers.
Email Peter | 65+ years of age | Experience level: 2-5 safaris
5 STARS best Kenya private Safari
5 STARS! What an incredible experience! Our safari with Camptrek was truly the trip of a lifetime and exceeded everything we had hoped for.
We were a group of five active seniors traveling together on a private safari, and Camptrek created the perfect experience for us. Having our own vehicle and guide gave us tremendous flexibility and allowed us to enjoy Kenya at our own pace. We were also very impressed by the value. For a private, personalized safari of this quality, Camptrek provided a very cost-effective way to experience the very best of Kenya.
We traveled through six national parks, and every one was different and spectacular in its own way. The variety of scenery and wildlife was amazing. We saw more animals than we ever imagined, had some truly unforgettable encounters, and experienced the beauty of Kenya in a way that pictures simply cannot capture. Every day brought a new adventure and another wonderful surprise.
What made the trip especially memorable was our guide, Ben. We could not have asked for anyone better. Ben was incredibly knowledgeable about the animals, birds, parks, and local culture, and he had a wonderful way of sharing that knowledge with us. He was engaging, fun, patient, and always looking for ways to make our experience even better.
And what a driver! Some of the roads and trails were an adventure all by themselves, and Ben handled everything beautifully. Most importantly, he genuinely cared about us. He watched over us, anticipated what we needed, and made us feel completely comfortable and safe throughout the trip. By the end of our safari, Ben wasn’t just our guide—he had become our friend.
And then there is Rose, who was absolutely wonderful from the very beginning. Planning a safari like this involves so many details, and Rose made the entire process easy and enjoyable. Her communication was outstanding. She listened to what we wanted, answered our questions, offered excellent suggestions, and created an itinerary that was perfect for five active seniors who wanted to see and experience as much as possible. From our first conversation through the completion of the trip, she was responsive, professional, caring, and simply a pleasure to work with.
Camptrek delivered everything they promised—and much more. The organization was excellent, the accommodations and destinations were wonderful, and the entire experience had just the right combination of comfort, variety, excitement, and adventure.
We came to Kenya hoping for a great safari. We left with extraordinary memories, wonderful stories, thousands of photographs, and a new appreciation for this magnificent country and its people.
Thank you, Rose, Ben, and the entire Camptrek team for giving the five of us an experience we will treasure forever.
If you are considering a safari in Kenya—especially if you are a small group looking for a private, personalized safari—we wholeheartedly recommend Camptrek. It was an exceptional experience and an excellent value. Five stars simply aren’t enough!
Email Nelissa | 35-50 years of age | Experience level: first safari
An Unforgettable East African Safari — Highly Recommend Rose and Camptrek!
We had an absolutely incredible safari journey across Kenya and Tanzania with Camptrek Safaris, and we cannot recommend them enough!
From the very beginning, Rose was exceptional. She was incredibly productive, prompt in answering all of our queries, and ensured a seamless booking process. Her meticulous planning made the entire transaction and journey completely stress-free.
Our guides were phenomenal—Robert in Kenya and Jackson in Tanzania both provided us with an outstanding experience, sharing their deep knowledge and making our game drives unforgettable. Additionally, every single lodge organized for us was exceptionally beautiful and exceeded our expectations.
Toward the end of our trip, we experienced a minor vehicle breakdown during our last two days heading back to the Kenyan border. However, the Camptrek team handled it flawlessly. The issue was quickly resolved, and they smoothly provided us with alternative
transport without disrupting our itinerary.
We will certainly be recommending Rose and Camptrek Safaris to our family and friends. We are already hoping to return in a few years and will definitely have Rose arrange our future safari trips!