Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 11
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 12 Reviews
Andrew Adams   –  
United States US
Visited: October 2026 Reviewed: Nov 14, 2026

Email Andrew Adams  |  35-50 years of age  |  Experience level: first safari

After 60+ Countries, Sam Is the Best Guide We’ve Ever Had
5/5

I have traveled to more than 60 countries, and my partner, Haylee, has visited nearly 20. Sam is the best guide we have ever had. Our experience with Africa Horizon Safaris touched us deeply, and Uganda will always hold a special place in our hearts.

First, a heartfelt thank-you to Jacqueline. Long before we arrived, she helped coordinate and arrange this adventure with such kindness. She brought our plans together and paired us with Sam, which turned out to be one of the greatest gifts of the trip.

Sam was waiting when we arrived in Kigali, greeting us with a wonderful smile and helping with our bags. From those first moments, it felt like being welcomed by a brother. We immediately felt safe, comfortable, and confident that we and our belongings were in good hands.

As we traveled through Rwanda toward Uganda, Sam shared his knowledge of both countries and his own family connections to them. He helped us through the border and immigration process and arranged a lovely hot breakfast along the way. Whenever we needed something, whether a jacket, allergy medication, tissues, or a restroom stop, he helped make it happen. Those thoughtful acts allowed us to relax and enjoy the journey.

Before our chimpanzee trek, Sam spoke with the guides and helped get everything organized. The encounter was extraordinary. We were so absorbed in watching the chimpanzees that we lost track of time, and seeing other monkeys afterward made the experience even more memorable.

Our stay at Kiho Gorilla Safari Lodge, booked through Africa Horizon Safaris, was another highlight. It felt wonderfully luxurious, and the warm welcome from the team made us feel like family. We were treated like royalty. The next morning, Sam had everything ready for the next part of our adventure.

Then came the gorillas, an experience that is still emotional to think about. Haylee had especially hoped to see baby gorillas. Sam remembered that and communicated our wishes while helping coordinate with the park team. We were fortunate to visit a family with three infants and four silverbacks, finding them in less than an hour of trekking.

Seeing those babies and being in the presence of such magnificent animals was breathtaking. It was one of those moments you dream about for years, and suddenly you are standing there, living it. We felt incredibly fortunate. Sam’s attention to what mattered to us made the whole day even more personal.

The team’s care continued after we left him. When we realized we had a long wait before our flight from Entebbe, Africa Horizon Safaris helped arrange an additional experience. Duncan met us and took care of our transfers, and we enjoyed time at Hemingway’s Hotel, a beautiful sunset cruise aboard the African Queen, relaxing massages, and a wonderful dinner. Hours we might have spent waiting at the airport became another special memory of Uganda.

Although our time with Duncan was brief, he continued the warm, attentive service we had experienced throughout. Sam was also still checking in to make sure everything was going smoothly, even after we had said goodbye. That meant so much.

Across a trip filled with remarkable experiences, this journey touched our hearts in a way we will never forget. The wildlife was magnificent, and the kindness of the people made our time here deeply personal. We will always feel connected to Sam and grateful for the care he showed us.

Thank you, Jacqueline. Thank you, Duncan. And Sam, thank you for making us feel like family. Africa Horizon Safaris is our number one choice for returning to Uganda, and having Sam as our guide again is a must. If you are considering booking, we recommend them wholeheartedly. Ask for Sam. Five stars, with our deepest gratitude.

Vera Plas   –  
Belgium BE
Visited: September 2026 Reviewed: Sep 23, 2026

Email Vera Plas  |  50-65 years of age  |  Experience level: first safari

A fantastic Kenyan safari experience
5/5

A fantastic Kenyan safari experience

We had a truly wonderful trip through Kenya. The country is beautiful, the people are incredibly kind and welcoming, and we saw so much amazing wildlife and nature.

A special mention must go to our guide, Justus, who was absolutely fantastic. His knowledge of the parks, animals and birds was impressive, and nothing was ever too much trouble for him. He was a wonderful companion throughout the trip and did everything he could to make our experience as enjoyable as possible.

From the safari to our stay at the coast in Diani Beach, we had so many unforgettable experiences — including seeing dolphins up close and amazing snorkelling at Kisite Marine Park.

We would like to thank Jacqueline for organising such a wonderful trip and, above all, Justus for making it so special. We would highly recommend this experience to anyone wanting to discover Kenya!

Alba Lillian Brown   –  
Canada CA
Visited: September 2026 Reviewed: Sep 22, 2026

Email Alba Lillian Brown  |  50-65 years of age  |  Experience level: 2-5 safaris

Incredible time at Murchison falls National Park
5/5

We travelled a group of 4 and we really enjoyed our trip, it was our first trip in Uganda and it exceeded our expectations, everything was well planned and organized, Jacqueline kept the communication clear throughout, and our guide Geoffrey was professional ,friendly and never rushed us, we enjoyed the game drives, we saw all the animals, the boat cruise was fun and getting close to the falls was so beautiful ,we had a memorable experience with Africa Horizon Safaris and would definitely recommend them.

Hannah   –  
United Kingdom UK
Visited: September 2026 Reviewed: Sep 19, 2026

Email Hannah  |  50-65 years of age  |  Experience level: 2-5 safaris

Fantastic experience, dream come true.
5/5

Firstly, I would like to thank Jacqueline who was my first point of contact in organising the trip. She was very helpful, friendly, with great communication and response times.
Secondly, our allocated guide Patrick. The most lovely person and it was a great pleasure to spend our days with him. He was able to answer any questions we had about our tour and Rwanda as a whole. He got us from A to B safely and was always waiting for us with a smile on his face.
We stayed at the Tiloreza Lodge about 10 mins from Volcanoes National Park. The staff were fantastic. On arrival, after our very tiring gorilla trek, we had our hiking boots taken, cleaned, along with a bonus and well needed foot massage (bliss). There was a good selection of food for lunch/dinner. The evening of the stay we were even given hot water bottles incase we were cold.
The trip with the gorillas was an absolute dream come true for us. The golden monkeys were also an amazing addition to our trip.
All in all, I highly recommend this company and a huge thanks to Jacqueline for organising and Patrick our amazing guide.

Gwen Campbell   –  
Canada CA
Visited: August 2026 Reviewed: Aug 9, 2026

Email Gwen Campbell

Excellent! Would definitely recommend.
5/5

Jacqueline was a pleasure to deal with. The arrangements she made for me were perfect. She was extremely helpful, friendly and replied to all queries very quickly. I would absolutely book with her again.

Murungi Jemimah   –  
Uganda UG
Visited: June 2026 Reviewed: Jul 16, 2026

Email Murungi Jemimah  |  20-35 years of age  |  Experience level: 2-5 safaris

They were reliable and kept communicating.
5/5

The experience was incredible. We enjoyed the services and the activities during the trip.

Lizzie B   –  
Uganda UG
Visited: April 2026 Reviewed: Jul 6, 2026

Email Lizzie B  |  35-50 years of age  |  Experience level: 2-5 safaris

Our tour operator had excellent customer care, was very respectful, friendly and patient with us.
5/5

I travelled with my husband on the tour, the overall service provided was great, time was well managed throughout the trip, the accommodation and meals were worthwhile, the tour operator was patient with us, did not rush the tour so we got to enjoy the tour which was at Murchison falls national game park, we saw all the animals, went for a boat ride and crowned it up with the beautiful falls. The tour operator kept us engaged and he clearly knew what he was doing which gave us a lot of confidence moving with him. We really had a great time, kindly book with Africa Horizon Safaris.

Eric Gracyalny   –  
United Kingdom UK
Visited: May 2026 Reviewed: Jun 7, 2026

Email Eric Gracyalny  |  50-65 years of age  |  Experience level: first safari

Almost Perfect
5/5

Africa Horizon Safaris was an absolute pleasure to work with as they arranged our recent gorilla and monkey trekking adventures in Volcanoes National Park. Communication was excellent, keeping us apprised exactly what we were getting, when our payments were needed to be made, and successful acquisition of the permits. Our guide/driver also kept us well informed as to what we were doing and when and where we needed to be the next morning.

During the morning shuffle prior to treks, the guide stayed with us and pointed us in the right direction. The only negative, was that it seemed our guide was a little inexperienced as a driver and couldn't manage to engage the 4WD on the vehicle, which is definitely necessary at certain points. So one of the other vehicles in our group had to come back for us and give us a lift. It did not impact our day at all, other than a small inconvenience to switch vehicles for last 5 minutes of the journey. The driver was honestly the nicest person in the world, but just a little green. We have no doubt he will be excellent with some more experience.

The Five Volcanoes Hotel that they used for lodging was absolutely phenomenal. The post trek foot massages and cleaning of our boots, poles and gators were very, very welcome. Food options were perhaps a little limited, but everything was delicious and of high quality. Rooms were enormous, palatial really and very calming. We only spent one night, but it is a place you could spend days at comfortably. Beds were a bit squeaky to think of it.

All in all, a very memorable experience, capably handled by Africa Horizon Safaris. We would not hesitate to use them again in the future, perhaps for an Akagera safari? Who knows!

Kristen Mutter   –  
United States US
Visited: April 2026 Reviewed: Apr 25, 2026

Email Kristen Mutter  |  20-35 years of age  |  Experience level: over 5 safaris

A day trip to Ngamba island
5/5

This was a wonderful tour. We saw the chimpanzees, watched them play. It was a day well spent. Thank you to Jacqueline and the professional guides.

Yonah Dokarker   –  
Uganda UG
Visited: April 2026 Reviewed: Apr 24, 2026

Email Yonah Dokarker  |  35-50 years of age  |  Experience level: 2-5 safaris

Very swift
5/5

We took a one day trip to Ngamba island as a group. It was on short notice but was well executed. Thanks to the team led by Jacqueline and the guides, Geoffrey and John.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 11
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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