Skymate Tours & Travel Booking and Cancellation Policies
Bookings: At the time of making a booking a deposit of between 30% or 40% of the total amount due. Bookings must be made 60 days before the date of departure. Skymate Tours and Travel Ltd reserves the right to reject bookings made less than 30 days to the day of departure.
Payment: Full payment will be made less than 2 weeks/ 14 days before the date of departure for the tour. If the full payment is not made in due time, Skymate Tours and Travel Ltd limited reserves the right to treat the booking as cancelled.
Cancellations: 60 days prior the date of departure for the tour, full refund of the deposit, between 60-30 days refund 50% of the deposit, less than 30 days no refund. Gorilla permits are non refundable.
OUR PAYMENT PROCEDURE
At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 30% of the price of your holiday including fees for gorilla permits. If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions once you make the deposit. The balance must be paid in full before the start of the safari. It could be paid before coming or just before the start of the holiday. We however reserve the right to request full payment at least 30 days before start of the holiday.
GENERAL
Skymate Tours and Travel Ltd is a Uganda based Tour Operator giving you access to the best of Safari experience in Uganda & Rwanda. Please read the Terms and Conditions carefully as they set out our respective obligations and form the basis of your relationship with us. In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Skymate Tours & Travel. These terms will be amended from time to time depending on the prevailing circumstances. The valid terms will be those prevailing at your booking time. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.
ACCURACY OF INFORMATION
Information including descriptions and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, gorilla permits and security are given in good faith, based on the latest information available to us. Care has been taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.
CANCELLATIONS BY US
Occasionally we have to cancel confirmed bookings. We always endeavor to avoid cancellations, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.
We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
CANCELLATIONS BY YOU
Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows: Period before departure Cancellation charge (as percentage of total Tour price paid where applicable)
CANCELLATIONS
It is recommended that you take out insurance covering cancellation. Having accepted your booking, should it become necessary to cancel your reservation 45 days or more prior to departure date, your deposit only shall be forfeited. Cancellations made within 45 days of departure date will incur the following charges:-
(Expressed as a percentage of the Tour and Holiday confirmed price).
44-22 days prior to departure – 25%
21-10 days prior to departure – 50%
9 days or less prior to departure – 100%
No refunds will be made once the safari has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilized.
COMPLAINTS
Complaints must be reported immediately to our representative and to the supplier of the service(s) in question, who will do their best to resolve any problem. If you remain dissatisfied, please call our Safari manager in Kampala as soon as possible, to enable us to investigate and resolve them to your satisfaction. Regrettably, liability for any complaints not notified will not be accepted.
FORCE MAJEURE
We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, road closures, pilferage, epidemics, quarantines, dangers incident at sea, land and air travel, and other similar acts or incidents beyond our ability to control.
We out source transportation, hotel accommodations, restaurant services medical evacuation services and other services from various independent suppliers that are not subject to our control. We cannot therefore be liable for any death, personal injury, property damage or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which we have no control.
We reserve the right to revise US$ Dollar prices without notice to reflect marked increases in foreign exchange or tariff rates before receiving the deposit from you. We also reserve the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond our control.
Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of personal injury.
