Terms and Conditions
1. Payment is made either of the minimum 70% deposit required or the full amount. In certain circumstances the minimum deposit is equal to the full amount of the quotation. As soon as payment has cleared into the Intermix Tours & Safaris bank account, delivery has taken place on the part of the guest and the establishment is required to confirm the reservation and a reservation confirmation reference number is issued. Delivery on the part of the establishment takes place when the guest has physically taken up the accommodation reserved. Establishments may apply cancellation policies and these are clearly displayed on every quotation. Cancellation policies will have implications for refunds and these are dealt with in section 8. Value added tax at 14% is charged by VAT registered establishments on bookings.
2. The Company must receive the balance of the contract price no later than 60 days prior to departure
3. If the Company does not receive the full contract price 60 days before the departure date, the Company may cancel the reservation and retain whatever deposit or other funds it has already received from the client or his agent. The payment can be done via Bank Transfer into Intermix Tours & Safaris. Payment is only collected when a quotation has been received from the establishment, while the quotation has not yet expired and when the guest accepts the quotation. Once payment has been made against a quotation, the offer and its acceptance become a binding contract. Following acceptance, the establishment is required to send confirmation of the booking.
4. Differences due to currency fluctuations will not be accepted by Intermix Tours & Safaris
5. Namibian Dollar is not an international trading currency and will encounter larger handling fees due to conversions. The SWIFT code needs to be used for international payments. Such payments are required to be made long in advance but no later than 7 days before the expiry of a quotation, in order to allow sufficient time for the payment to clear into the Intermix Tours & Safaris bank account. The quotation (offer) is deemed accepted when the guest payment is received into the Intermix Tours & Safaris bank account within the validity period.
6. Clients must pay the exact amount and must place a reference number on the deposit slip. It is important to note that, when paying by transfer, the client's bank and/or foreign exchange charges are for the client's account, and are not borne by Intermix Tours & Safaris; Intermix Tours & Safaris requires that the net amount transferred/received is equal to the quote value.
7. Any cancellation of a booking and/or service by a client must be sent in writing and be acknowledged by Intermix Tours and Safaris in writing. Clients should refer to their quotation and confirmation documentation for details regarding the payment schedule and cancellation terms.
8. Cancellation Policy:
In the event that you cancel your booking, in full or partially, for any reason whatsoever Intermix Tours & Safaris will levy cancellation charges defined below. In the occasional instance where Intermix Tours & Safaris is able to obtain waivers of cancellation fees and/or secure an exgratia refund from suppliers Intermix Tours & Safaris will pass this on to you less the service fee. However, Intermix Tours & Safaris makes no guarantees as to securing such waivers or refunds.
DAYS PRIOR TO ARRIVAL CANCELLATION FEES
0-60 days prior 100%
61-90 days prior 50%
91+ or more days 30%
All cancellations must be sent to Intermix Tours & Safaris via email. If the cancellation notice is received outside of business hours it will be deemed to be received in the first business hour following receipt of the notification. Intermix Tours & Safaris will make every effort to avoid misquotation, however if we have made an obvious error or omission which leads to a material cost implication we reserve the right to cancel a reservation without liability or penalty, or to allow you to make a top up payment to accommodate for such error or omission. Intermix Tours and Safaris reserves the right to levy a 5% admin charge on credit card and bank transfer refunds due to cancellations.
9. If a booking is changed to an earlier date than originally reserved, the Company will endeavor to change it. But if changed to a further date there will be a charge of 5% on invoice value
10. It is the onus and responsibility of the client to obtain the necessary comprehensive insurance before departure e.g. Medical expenses, protection or personal property and money
Banking Details:
Intermix Tours & Safaris
First National Bank of Namibia
Account number: 62264697205
Branch code: 281174
Swift Code: FIRNNANX
