Terms and Conditions
All our prices are based on all our hospitality providers' publication
period and are subject to change without prior notice.
However, on paying for your vacation, we will guarantee the advised price at
the time, unless it is subsequently affected by the Government taxation
action or other factors beyond that one of the Speckled Bird Tours Limited.
Reservations
A minimum of 35% deposit of the total tour package costs is required on
booking and the balance not later than 30 days before the beginning of the
tour. Notwithstanding any prior confirmation arrangements, the right is
reserved not to affect the tours if payments has not been received in
accordance with the foregoing.
Upon booking, please make sure that you have the correct names,
nationalities and date of birth of all travelers as per their passports. If
a hotel is fully booked, Speckled Bird Tours Limited will try to offer you
an alternative accommodation of a similar standard and location.
Therefore once the 35% deposit has been paid, the booking remains binding
for both the customer and travel agency unless otherwise affected by the
unavoidable circumstances.
Cancellations
All cancellations must be made in writing notification.
In the event of a cancellation made over 22 days before departure date of
the tour, notice of which must be done in writing, the deposits may be
refunded less the charges or reservations that have been processed,
cancellation fees imposed by the hotels/lodges and transporters and any
other relevant expenses.
If a cancellation is received within 21 days and 8 days of commencement of
the tour, a cancellation fee of 50% of the total package will be charged and
a charge of 100% if cancellation is made less than 7 days before departure
date as will be the same rules applying especially to the
Hotels/Lodges/Camps.
Accommodation
We try our best to offer the best variety of accommodation ranging from
budget/mid-range and luxury of the Hotels/Lodges/Camp based on our clients
requests. However, we cannot guarantee full comfort of the clients due to
the varying amenities, services and different room categories which may be
reserved at the similar Hotel/Lodge /Camp. Where a complain arises on the
same, we can only intervene by negotiating for a credit/refund or addition
service by the provider to the client.
Transportation
Our Tour minivans or 4×4 Land cruisers will be provided according to the
itinerary and number of participants. The right is reserved to employ the
services of sub-contractors with English Speaking driver guides.
Rates
Our Rates will include all expenses in connection with vehicle and driver
for the itinerary as set out; hotel accommodation with full board meals
whilst on safari. Arrangement is on full board basis while on safari,
unless otherwise advised.
All government hotel taxes, hotel service charges and game drives or
bird/nature walks as stated and applicable to the itinerary, all entry fees
except where these are specifically quoted separately in the price list are
included. Not included are gratuities, any departure taxes, visas, (other
than service charges) beverages, laundry, and other such personal expenses.
Alterations to Tours
The right is reserved to change any route or arrangements subject to
conditions that necessitate to offer substitutes of equal value or cancel
the operation of any scheduled safari. The right is also reserved to decline
to accept or retain any person as a member of any tour at any given time, in
which case an equitable amount will be refunded.
Liability
a. The Company is insured against legal liabilities arising from any
injuries which might be received by passengers whilst in its vehicles.
b. The Company and its agents act only as agents of the passenger in
all matter relating to hotel accommodation, sightseeing, tours and
transport, whether by aircraft, rail, road, motor coach, ship, boat or any
other means and shall not be liable for injury, delay, loss or damage
arising from any clause and any manner howsoever except when the passenger
is being carried in transport owned by the company.
c. The company liability to passenger carried in its own vehicles is
governed by the laws of the republic of Kenya and no other country and all
claims are subject to jurisdiction of the courts of the Republic of Kenya.
d. The Company reserves the right to employ sub-contractors to carry
out all or any part of the services agreed to be supplied and, in any event,
of the exercise of such right the terms of clause (c) relating to the
Company's liability shall apply.
e. Whilst every care is taken, the company shall not be held
responsible for loss or damage to baggage. It is therefore advisable to have
a separate baggage insurance.
f. (i) in the event that any claim is made against the Travel Agent or
Tour Operator in respect of any loss or damage occasioned by the breach of
contract, negligence or other fault of the company, the company shall be
liable to indemnify the Travel Agent or Tour Operator (as the case may be)
only if such claim would have succeeded and only to the extent that damages
would have been awarded against the Travel Agent or Tour Operator (as the
case may be) in the courts of the Republic of Kenya under the law of the
Republic of Kenya if the Travel Agent or the Tour Operator (as the case may
be) has submitted to the jurisdiction of the said court.(ii) In respect of
any such claim as mentioned in sub clause (i) of this clause the company
shall be under no liability whatsoever or however arising other than the
liability expressly assumed in this clause.
(iii) For the purpose of this clause, the Company shall be deemed to include
its servants and agents and shall be deemed to contract on its own behalf
each such servant and agent
