Rules & Regulations – Kindness Tours
Booking Terms
All bookings are confirmed upon receipt of a deposit of 30% of the total tour cost. The remaining balance must be paid before the start of the tour unless otherwise agreed.
Payment Policy
Payments can be made via bank transfer, mobile money, or other agreed methods. Any transaction fees are the responsibility of the client.
Cancellation Policy
Cancellations made 14 days or more before the tour: partial refund (excluding non-refundable costs).
Cancellations made 7–13 days before the tour: 50% refund.
Cancellations made less than 7 days before the tour or no-show: no refund.
Refund Policy
Refunds (if applicable) will be processed within a reasonable timeframe after cancellation, excluding any third-party fees such as park permits or accommodation bookings.
Changes & Amendments
We strive to be flexible. Changes to travel dates or itineraries are subject to availability and may incur additional costs.
Inclusions
Your tour price includes only the services clearly listed in your itinerary (e.g., accommodation, transport, guide, park fees where stated).
Exclusions
Items not listed in the itinerary are excluded, including but not limited to international flights, visas, travel insurance, tips, drinks, and personal expenses.
Client Responsibilities
Clients are responsible for:
Ensuring valid passports, visas, and required travel documents
Arriving on time for all scheduled activities
Respecting local laws, cultures, and wildlife guidelines
Travel Requirements
Clients should check health requirements, including vaccinations or medications, prior to travel.
Health & Safety
Your safety is our priority. Clients must follow the guide’s instructions at all times, especially during wildlife viewing and outdoor activities.
Liability
Kindness Tours maintains Professional Indemnity Insurance, which provides coverage for legal liability arising from errors, omissions, or negligent advice in the course of service delivery, including tour planning, travel advice, bookings, and itinerary management.
The company also maintains Fidelity Guarantee (Infidelity) Insurance, which protects against losses resulting from fraud, theft, or dishonest acts committed by employees, helping to safeguard clients’ funds and maintain trust and accountability in service operations.
Force Majeure
We are not responsible for cancellations or changes caused by events beyond our control, such as natural disasters, government restrictions, or unforeseen emergencies.
Privacy Policy
Client information is kept confidential and used only for booking and operational purposes.
Complaints Procedure
Any concerns should be reported immediately during the tour so we can address them promptly.
Special Requests
We do our best to accommodate special requests (dietary, medical, or other), but these are subject to availability and cannot be guaranteed.
