PAYMENT POLICY
Reservation confirmation by the client must be accompanied by an initial payment, to be made by bank transfer in U.S. dollars to the company’s account. To confirm the reservation, a payment equivalent to 30% of the total trip cost is required. The remaining 70% shall be paid 30 days before the starting of the trip. If the reservation is made within three (3) weeks prior to the service start date, 100% of the total trip cost must be paid to confirm the services. No services shall be guaranteed without receipt of payment.
CANCELLATION POLICY
Any cancellation made by the client shall incur a 10% administrative fee based on the total trip cost per person. If a bank transfer is required to process a refund, any associated transfer fees shall be deducted from the refunded amount and shall not be assumed by Wild Empire Discovery.
• Cancellations made more than 60 days prior to the start date of the first service: All amounts paid will be refunded (except the 10% administrative fee).
• Cancellations made between 59 and 30 days prior to the start date: Shall incur a charge of 50% of the total trip cost.
• Cancellations made between 29 and 15 days prior to the start date: Shall incur a charge of 75% of the total trip cost.
• Cancellations made less than 14 days prior to the start date: Shall incur a 100% charge (no refund will be issued, as all personnel and necessary infrastructure will have already been contracted).
