Our post Covid lockdown tour
East African Jungle Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Stefanie Wenz | 35-50 years of age | Experience level: 2-5 safaris
Extremely Disappointing Experience – Refund Confirmed but Never Received
Extremely Disappointing Experience – Refund Confirmed but Never Received
I’m very sorry to write this review, but I feel obliged to warn other travelers.
I booked a trip with East African Jungle Safaris, which I had to cancel on April 17, 2025 – well in accordance with their official cancellation policy that promises a 90% refund if cancelled at least 28 days before the trip. The company confirmed in writing that a refund would be issued. However, as of today — three months later — I have received nothing.
Despite repeated follow-ups — including from my lawyer — the company has either not responded at all or given empty promises. To make matters worse, part of my deposit included national park permits, which were issued on April 25, more than a week after I had cancelled. When asked about this, the company shifted responsibility to the Uganda Wildlife Authority, who in turn claimed they were not responsible either.
At this point, I feel deeply disappointed and financially taken advantage of. What makes this situation particularly frustrating is that I placed full trust in a company operating under the Ugandan tourism system. Unfortunately, I have to conclude that this trust was misplaced.
I sincerely hope that no one else has to go through the same experience, and I encourage others to be cautious when booking — especially regarding refund and cancellation processes.
Reply from East African Jungle Safaris
Posted on Jul 10, 2025Hey Stefanie
Thank you for taking the time to share your experience with us. we understand you' disappointment of not getting 90% of the deposited amount. We understand your frustration and apologize for the inconvenience. We're committed to providing the best possible solution to end this all, that's why we have never stopped responding to you emails, East African Jungle Safaris has been here for thirteen years and we have never cheated on anyone, however having said that, we still main our stand, that you' trip had gorillas and Chimpanzee tracking, these permits were paid and sent you, you can contact Uganda Wildlife Authority to reconfirm that we never used them, that's usd800 for the gorilla permit and usd250 for the chimpanzee tracking permit for Kibale National Park, the moment you accept that the total of usd1050 for the permits should be deducted as our terms on our website state that, that amount is not included the refund percentages, we can proceed and send the refund even today. Please contact us on our email address so we can discuss this further and find a resolution that works for you and us.
Regards
Peter
NZ
Email Jess | 20-35 years of age | Experience level: 2-5 safaris
Seamless, amazing experience. Best tour we’ve ever done
We chose this tour because we knew it was locally owned, ethical and very well priced compared to others. The tour exceeded expectations and Ronnie our driver was amazing. He was incredibly knowledgeable throughout the drive pointing out plants and crops and giving us additional information about Rwanda and Uganda. The communication from the tour was great. We were a little nervous because the website wasn’t flashy but everything was perfect.
The gorillas was a pretty life changing experience, they walked right around and past us and everyone was in awe. The groups are very small too to not upset the gorillas. Highly highly recommend. 10/10 experience