Best Leading Adventures in Tanzania
Focus in Africa
- Located In:
- Size:
- 20-50 employees (Founded in 2004)
- Member Of:
- IATA & TATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $130 to $350 per person per day (USD, excl. int'l flights)
Reviews
CN
Email woody | 20-35 years of age | Experience level: first safari
Perfect
This was a magical trip. I followed animal tracks in the grassland and saw the sunrise on the top of Kilimanjaro. Thanks for focus in africa give this different experience.
IN
Email Shweta | 35-50 years of age | Experience level: first safari
We got the Good Deal from operator for 3days safari Serengeti and Ngrongro crater
We had a good company of 2 couples throughout the trip. Cook Bomba cooked delicious food all 3 days. Our Guide Augustin gave us good Insight of Park and drived car Very well.
Email Lawrence | 35-50 years of age | Experience level: over 5 safaris
Very helpful, professional and caring tour company
I had a great time on safari with this company. They looked after me very well and made sure I saw all the animals I hoped to see. It’s great value for money too.
DE
Email Meg | 50-65 years of age | Experience level: 2-5 safaris
Attention! Unprofessional safari company, The boss begged my daughter to delete her negative review!
I know it's a very long review. I hope you will read until the end. The purpose is I just want to tell people the truth about this company. My personal opinion is completely different than all positive reviews here.
Since there’re many positive reviews here, we decided to go for Focus. At the beginning, the communication between me and Nelson (the owner I guess) was smooth. He wanted us to pay 25% deposit to confirm the booking. We insisted to pay only 10%. He agreed. The entire fee was $1700 for two persons 5D4N budget safari with jeep.
On arrival, their driver picked us up at the airport and dropped us to their assigned hostel “Arusha Safari Hostel”. Since we booked budget tour, so we didn’t expect that much. Although google reviews show that the hostel has 4.1 stars, from our point of view, I would only rate 1. The staff who opened the gate at midnight (we had night flight) was kind of piss off that we somehow woke him up. Our private room with bathroom is very small. The toilet light is ridiculously dim. The worst is we needed 2 sim cards and we didn’t have time to go downtown to get. So we asked the hostel staff what time do the telecom shops open? He said he could send a staff from vodacom to the hostel. This person was wearing vodacome T-Shirt, he had also machine for registration. So we believed that he works for vodacome. At the end, we paid $60 for two cards which is a lot but we had no choice. After that, I checked on internet, two SIM cards should cost less. We paid too much and I texted that vodacom guy, he ignored my messages. So we are pretty sure that we were ripped off.
On our first safari day, we met Nelson personally. I was going to pay him the balance of the tour fee which is $1600. I kept $1700 aside including $100 for the tip. So I counted only $1500 after taking the $100 out in front of Nelson, I asked him to count to make sure, he counted and confirmed it was just $1500. But I was pretty sure I kept $1700 aside. There must have $1600 in total. I counted again, thank god it was $1600.
We were supposed to go with Brideson. He picked us up and he seemed to be very kind. He told us that he would be our jeep driver. At last minute, another driver Dickson has been swapped.
We proceeded to Tarangire National Park, one the way, there was smoke coming from the cockpit area. Of course we had to stop. We drove to a garage and luckily we could still proceed.
Dickson didn't give us briefing at all before we started the safari. So we all didn't really know elephants are very aggressive and we should never try to touch or make any noise in front of them. (We knew it because we just learned from our other safari tour. One of our group members who is from Ethiopia hit one elephant and made noise, I said it loud "don't touch!" We are in danger if the elephant get mad. Dickson has heard this but didn't say anything. We were speechless. We arrived our first camp, Dickson told us (we are 7 people in the tour, but 1 guy stayed at the lodge)
At dinner, Dickson was supposed to give us briefing but he has never shown up. One of our group members tried to find him by the help of the camp staff as we have no idea what time should we wake up, breakfast and start time.
On the first day in Serengeti, we all hope to see big five. My daughter and me had safari experience in Kenya, so we know that the drivers use walkie talkie to communicate each other. Once an animal has been seen, all drivers drive there. Dickson didn't use the walkie talkie although there is one in his seat. I asked him why didn't you use? He answered „he doesn't need because he has experience".
We were skeptical about it and we still have hope. We saw many animals but no leopard. At night in the camp, people talked to each other and we figured it out many groups have seen leopard but we didn't. We were very angry because Dickson refused to use walkie talkie and of course disappointed.
The rest of our safari was just nightmare. As I mentioned there is one guy from Ethiopia. He is the only one on our group to stay in the lodge. So we have pretty much different wake up and pick up times. On the 2nd day game drive in Serengeti we all wanted to wake up earlier in order to catch the sunrise and hope to see leopard. Dickson told him already his pick up time, since we know other groups have seen the leopard on the first day so we all agree to leave to the game drive half to one hour earlier. So we suggested Dickson to phone the Ethiopian guy at the lodge. Next day when he got into the jeep, he asked Dickson, "who came the idea to wake up so early? My daughter said “all of us” After that he said to Dickson, “next time I will beat you up “. Dickson didn’t respond. At the end we left Serengeti with disappointment without seeing leopard.
Next day our whole group wanted to wake up earlier but the Ethiopian guy insisted to wake up after 7am. We the whole group including Dickson (I empathize he is the representative of Focus of Africa" and the Ethiopian guy were standing in the camp among many other tourists. He started to argue with us because he didn’t agree to wake up before 7am as his lodge is 1.5 hours away from where we stayed. He insulting us like leave “my” country although he isn’t from Tanzania few bad words. He shouted at all of us “you fxxking white people go back to your countries and stuff like that. At the end we all told Dickson we don't want to travel with this guy anymore and asked if he could talk to the boss. Next day as planned we left our camp with a compromised meeting time and pick up point (someone will pick up the Ethiopian guy and bring him to an intersection.
At the meeting time he didn't show up, we proceeded to our game drive without him and we were all very happy. Unfortunately some hours later he joined us again. I understand that a travel agency could not choose who is joining the group. What I wanted to say is, Dickson as the representative of the tour, he should have done better with communication with the company and express our concerns. He told us he did but the company cannot do anything. Our group has spilt today as most of them finished their tour and we proceeded to our final game drive.
On our last day me and my daughter knew that one Japanese guy at the same camp is going to join us. One more person is missing, we don't know who is going to join. We asked Dickson, who is going to join us? He surprisingly responded us “don’t worry, she is WHITE”. We were speechless, we never say any bad things about any color, we respect all human and we’re shocked to hear his response.
Finally our tour came to an end. My daughter and me will fly to our next stop, she will hike later in kilimanjaro. She needs altitude pill from pharmacy. Dickson brought us to the meeting point to meet the driver to the airport. Someone from Focus took my daughter to the pharmacy, the pills costed $22 for one single pack. After that we were in Zansibar, we went to two pharmacies, both charge the pill only $1-1.5 for the same amount of pills. Was it another scam?
Go back to the story at the beginning, here is my conclusion::
The cooperated hostel is taking advantage of their guests for instance providing extremely expensive sim card service. Was it a coincidence?
Money counting could be a coincidence but also could be on purpose, we will never know
They don't care how the whole group feel, they just ignore our demands. Instead of separating the whole group and one individual person, they insisted to put us together for the rest of our tour which is unacceptable. At the end nobody could enjoy our last day. Nelson has blamed me about not telling him before. In fact, Dickson should have communicated with the company.
Was it a coincidence that their staff ripped my daughter off due to the 20 times more expensive pills?
My daughter has written a negative review here, I didn't know it and Nelson wrote me one day via WhatsApp and asked why am I doing this? I told him I still haven't gotten the time to write. He beg me to convince my daughter to delete her review and offered me a partial refund. I forwarded the message to my daughter, we both agreed that we could only accept full refund. Money is for us important but unfortunately money cannot buy us the time back. Nelson trying to persuade me for the partial refund by making me uncomfortable, saying that the negative reviews will lead to a bankruptcy of his company, unemployment and family financial difficulties.
Their jeep has broken down for at least 5 to 6 times for our entire trip. On the last day, we got flat tire and Dickson said it’s safe to proceed.
Dickson didn’t really care about the group, we were taking photos, he didn’t ask if we are done and just started driving
Sometimes we saw animals and wanted to take pictures, he didn’t stop and keep driving until we said please stop.
At all briefing times Dickson was always disappeared.
Dickson didn’t deserve to receive so much tips from the whole group, he then gave us hard time about this.
DE
Email Massimo Cacioppo | 20-35 years of age | Experience level: 2-5 safaris
Lazy, looking for money and poor in service.
I'm very sorry for the people who work for this company, but I can't recommend the company that was responsible for my climbing at all, but I can't recommend the people who work closely with you or accompany you. But you can also find them everywhere else and you can also hire Angelo privately, for example. I can only warmly recommend him and his team, but you've already read that. So if you are interested, I would be happy to put you in touch.😊 But Nelson, who I have corresponded with and who owns this company, was a horror. Zero information and quite long response times. Some answers didn't even arrive after several reminders. The information that followed was also inadequate. For example, I asked him what utensils I needed, since I'm a complete layman. He wrote to me that I didn't have to worry about anything or any utensils. Everything would be there. I don't have to worry. But he didn't say that I had to pay for the missing utensils. I ended up paying an additional $90 and in the end I feel let down. What about people who are on a tighter budget? He also didn't write down what the preparation should look like. The person who does this for the first time, like me, is left alone. Sure, you can read up on the internet, but every company does it differently. There is no sensible information on his website either. I'm very sorry, but I had to get this out of the way, also for the people who might be interested in climbing Mount Kili or doing something similar. I also booked the safari through Nelson and it was also designed to spend as little money as possible. Several groups who had booked different things were put in one car, which is fine in itself. You got to know more people and the stories behind them, but the implementation was horror and the performance didn't live up to the promise or the program. For example, we each had much shorter safari times. You left at just the wrong times. And meals were designed differently and even skipped. And since I have already completed two safaris, I can easily compare. And the comparison is very negative. He also failed to mention that bed and breakfast worth $20 each was included before the respective venture. So I didn't use this service, which is almost fine for me, but I just think paying $40 for the transfers is unfair and not right. I'm very sorry, but in the end it's more important to me that, should you ever do this, you are as informed as possible.
SE
Email Suzanne | 50-65 years of age | Experience level: 2-5 safaris
Great safari with excellent guide
We were 2 people, my son who is 15 and I. We went on a private two-day safari to Tarangire and Ngorongoro. We had a great guide Amani who was knowlegeable, flexible, friendly and also a good driver. Our cook at Panorama campsite was also great and he made a lovely vegetarian meal. We paid 25 procent in advance and the rest by card in Arusha. There is room for improvement in the owner's dealing with the clients but beside that i believe this company still offers a great safari that is value for money. We would go again. Thank you!
DE
Email Niklas | 20-35 years of age | Experience level: first safari
Great Safari/We saw 5/5
The tour was really nice. The communication with nelson was really nice. I had some problems with the payment but i helped me to find a solution. I got pickup by my hostel and drop of at the hostel. The food was good we had 3 meals per day👍🏻 i booked the a 3 day 590$( the value of money was a 10/10 other companies take much more and offer you less) i saw the big 5 and a lot of other animals
DE
Email Mac | 20-35 years of age | Experience level: 2-5 safaris
Good value for money
Very good experience and good price. Would definitely recommend their 2 day package.
FI
Email Mikko | 20-35 years of age | Experience level: first safari
Great budget safari experience
We had an amazing safari experience with a super nice guide and a good chef! The guys really knew what they were doing and we managed to see a lot more then we ever expected. We had some minor issues with the car on the way to Serengeti but the guys fixed it in just a few minutes, causing no issues to our travels. Great value for money!
FI
Email Tuukka | 20-35 years of age | Experience level: first safari
Nice budget safari
We saw lot of animals, Wilson was great tour guide.