Go2Africa
- Located In:
- Size:
- 100-250 employees (Founded in 1998)
- Member Of:
- ATTA, SATSA & CTT
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
US
Email me | 50-65 years of age | Experience level: 2-5 safaris
Terrible customer communication
I was really hoping that their service was just as good as my previous two travel agencies that used. One was sold to another so that was why I say two. I only used Go2Africa because we met an agent while traveling South Africa.
While you are on vacation, they don’t care about you. They lied about a tour we requested to be changed to afternoon. They never email you back but say we are hear to serve you. They do not give you a detail pdf document of all your times, etc. only flight times are in pdf.
The other agency I used my first and second time, had exceptional customer service. When I asked to change a time for your, they did it. It is called good customer service.
Also, Go2Africa charges more $ but they never email or call you back when you need an urgent request.
Reply from Go2Africa
Posted on Aug 21, 2025Dear traveller,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your trip did not meet your expectations and that you felt unsupported while travelling. The issues you’ve raised about communication, itinerary details, and handling of your tour request are very concerning to us, as they fall short of the service we strive to provide every traveller.
We take feedback like this very seriously and genuinely want to understand what happened. It would mean a lot if you could reach out to us directly so that we can look into the details of your booking, get to the bottom of what went wrong, and see how we can make it right.
Thank you again for bringing this to our attention. We sincerely hope to hear from you and to have the chance to assist further.
Warm regards,
The Go2Africa Team
Poor Value for Total Cost of Trip
I would reccomend staying clear of Go2Africa. The trips are overpriced and the customer service leaves alot to be desired. When they asked us for feedback after our trip we expressed our unhappiness and the customer service team wouldn't provide us with the link to post our review.