Rhino Africa Safaris
- Located In:
- Size:
- 100-250 employees (Founded in 2004)
- Member Of:
- ATTA, SATSA, Budget, SAA & World travel awards
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
Reviews
Email PJ | 20-35 years of age | Experience level: first safari
Poor service and morals
Unfortunately we did not make it to our tour due to Covid. My review is in relation to the companies poor terms and conditions and handling related to the company being unable to provide its services due to Covid and the associated international travel bans. My partner and I booked Holiday with Rhino Africa early 2020 before Covid was even a known or recognised issue. Our holiday was for September 2020 which obviously could not go ahead. Rhino Africa have refused to refund us our $10,000+ deposit and only offer to give alternate dates. Given this option we went for September 2021 which we are still unable to travel therefore this company is holding a large some of our money.
The contradiction is that the CEO David Ryan has spoken about SAA not providing refunds to Rhino Africa stating "The right thing for government and SAA to have done, both at the time and now, was to refund all tickets they had received payment for, especially where they knew they were unable to deliver the service, then or in the future, Rhino Africa CEO David Ryan said, as quoted by Tourism Update". Yet Rhino Africa are not providing refunds for services which they know they cannot provide now, or in the foreseeable future.
They then asked to pay the remainder of our outstanding balance which is over an additional $10,000+ even though they know they still cannot provide the service due to the international travel ban and current strict Covid regulations in SA... being another $10,000+ which they do not refund.. what a joke.. There are other operators in SA that have provided full refunds for people that booked at the same time we did that do not brand themselves as 'luxury' providers.
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Email jill | 50-65 years of age | Experience level: first safari
Wonderful experience
Simply stated, Rhino Africa did a wonderful job coordinating my two week vacation to South Africa with my daughter.
Our consultant, Glen, was very responsive and friendly. We exchanged countless emails and he always took the time to answer all my questions and provide in-depth information.
I compared several different online travel companies, but Rhino Africa’s price could not be beat.
I found that everything was well organized and ran smoothly. Our lodging, excursions, and transportation were coordinated perfectly. We stayed at three different places (and traveled by both car and plane from one location to the next).
We were extremely happy with our Cape Town hotel and both lodges that were recommended. I would plan another trip with Rhino Africa in a heartbeat and would highly suggest them to any other traveler.
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Email J. Guffey | Experience level: over 5 safaris
Customized plans for individual choices
Have had 3 South African trips with Rhino Africa. Used the same agent (S. Myburgh) each time. Every trip thoughtfully planned to my requests. Able to secure requested ranger and tracker pair. Notified when exchange rates were favorable to make final payment. Questions/requests quickly attended to via email. CC payment on line. This is a superb company.