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Misato   –  
United Kingdom UK
Visited: September 2023 Reviewed: Sep 11, 2023

Email Misato  |  35-50 years of age

Unforgettable safari experience!!
5/5


Serene is the best company I believe for travelling to Kenya. Though I requested several tour companies for quotes, Lucy, a tour arranger, was by far the quickest to get back to us and she provided accurate answers to any questions we had. I wanted a homestay at Masai village as an addition to my safari tour. When I consulted Lucy about this, she immediately contacted the agent to see if it was possible and put it into our itinerary, which was a completely different response from other safari companies which simply refused. Thanks to this, we not only went on a normal safari, but also took a walk with Masai people and my children played with Masai children, which was a very irreplaceable time for us.
Linus was a great safari guide and driver. We were able to travel with peace of mind because Linus was always with us from the airport to the safari. Linus has been a safari guide for over 20 years, and we often saw that he was admired by other safari guides during the tour. It seemed timing is important to see rare animals, we were impressed Linus was able to take us to exactly where the animals were based on his years of experience. My little son came down with a high fever during the trip, Linus was worried and bought us medicine, which was a big help. Also, we forgot my camera lens at the last sightseeing spot, but while we were on our way to the airport and didn't have much time, he worked with company staff and staff at the sightseeing spot to deliver the lens to the safari van. Really appreciated.
There are various things if I write it down in detail, but the Kenya trip was very rich and deep to us. If anyone is travelling to Kenya, I definitely would recommend Serene.

Average User Rating
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