#You Deserve An Adventure of A lifetime Experience
Wild Race Africa
- Office In:
- Size:
- 10-20 employees (Founded in 2002)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $400 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Awesome
Excellent great Safari experience
We had a wonderful tour with this company, cannot speak highly enough of their expertise, experience and they really looked after us. Our Kenya Tanzania safari could not have been better, had a good knowledgeable driver/ Guide, very much flexible, friendly and awesome in almost all aspect that would make our trip more enjoyable. Saw all the animals and the Lodges we stayed at were the best of all the lodges have ever used before on a safari like this. I highly recommend wild race AFrica for a great safari experience of a lifetime.
CN
Email Yaxin | under20 years of age | Experience level: 2-5 safaris
Terrible experience!
1. I said we are a group of six. I found out that this company booked us 2 triple rooms intead of 3 double rooms. Simon, the boss of this company, first said that he had told me in email, which was not true. Then he said this is reasonable because I hadn't made it clear that I need 3 double rooms. Finally he said he need 136$ per person, which is 816 $ in total, to change it to double rooms for the rest 2 nights.
2. The first guide is not fluent in English and poor in experience. He took us to Masai Mara at 4.30 p.m. (it should be 3 p.m.) He first decided to take us to the lodge, then changed the direction and took us directly to the NR, so we again wasted a lot of time. He borrowed Shilings from us to buy tickets because he only had US dollar. He took us back to the hotel at 8.10 p.m. when we were super hungry.
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Yaxin,
I am truly sorry to hear about the challenges you faced during your recent experience with our company. Your feedback is incredibly important to us, and we appreciate you taking the time to share your concerns. Rest assured, we take all feedback seriously and are committed to addressing each issue you have raised.
1. Regarding the room accommodations: I apologize for any confusion or miscommunication regarding your room bookings. It is never our intention to provide anything less than exceptional service.
We strive to ensure that all guest preferences are met to the best of our ability.
In this case, it seems there was a misunderstanding, and for that, I sincerely apologize. We will review our communication processes to prevent such occurrences in the future.
2. Concerning the guide experience: I am deeply sorry to hear about the challenges you faced with your guide during your tour. Providing knowledgeable and experienced guides is paramount to us, and it is disappointing to hear that this was not your experience.
We will investigate this matter further and take appropriate actions to ensure that all guides meet our high standards of service excellence.
Please accept my sincerest apologies for the inconvenience you encountered during your trip. Your satisfaction is our top priority, and we are committed to making things right for you.
If there is anything else we can do to address your concerns or make amends for your experience, please do not hesitate to reach out to us directly.
We value your feedback and hope for the opportunity to regain your trust in our services.
Warm regards,
Sungu
Wild Race Africa Safaris Team
IN
True magical safari experience
Box 100: Can not say enough about what a magical trip that our travel agent simon milambo and his team did for me and my family. If you are looking for customer service, detailed itinerary and fully satisfying informations that will clear off your doubts and value for money, then this is your company. I love the detail of speaking with me on the phone, simon is always on the go with answers to our bunch of questions to see what really I was looking for on my dream trip to East Africa. The itinerary was followed to the latter and each place was incredible, to the tempo and places. Already talking with them about my return trip and only been home 5 days. Super company , wildrace Africa safaris!
The most memorable part of my trip; all 5 senses were engaged at all times the guide George is a super human, Always the fast to spot the Animals, at a point we felt like we were in a lecture room, all details about each and every animal, land scape, people and even life spun, amount of food to the adaptive and mechanic defence of all the animals were just but at his fingertips. Kudos George you love your job will sure recommend you for private guide in our next trip .The people of Kenya and Tanzania, so happy and so welcoming. I wanted to feel the soul and heart beats of these 2 countries and as my head is bowed I am grateful as I did receive. Thank simon keep up the good work. You have a big heart.
Email Fathima | 20-35 years of age | Experience level: first safari
Great customer service!
Amazing Safari / game drive experience with great customer service!
We had a 30 hour layover in Nairobi and so quickly wanted to maximise every minute we could! Wild Race Africa Safaris planned this Safari experience and everything was according to plan. We kept in constant contact when I was having flight issues and they picked us up promptly and guided us through Nairobi National Park, showing us all the animal spots and then dropped us off in the city.
Great company with customer service! I would definitely recommend. It’s a good, competitive price too. Thank you!
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Fathima,
Thank you so much for sharing your wonderful experience with Wild Race Africa Safaris during your layover in Nairobi! We are thrilled to hear that you had an amazing time on your Safari experience and that everything went according to plan.
It’s fantastic to know that the team kept in constant contact with you, especially during your flight issues, and ensured a smooth and enjoyable visit to Nairobi National Park.
We are delighted that you found the customer service provided by Wild Race Africa Safaris to be exceptional. Your recommendation means a lot to us, and we truly appreciate your kind words. We always strive to offer competitive prices without compromising on the quality of our services.
Thank you once again for choosing Wild Race Africa Safaris for your Safari experience in Nairobi.
We look forward to welcoming you back for another adventure in the future!
Warm regards,
Simon
Wild Race Africa Safaris Team
US
Email Brian William Curry | 50-65 years of age | Experience level: first safari
If you want your Kenya safari to be a trip of a lifetime, use Wild Race, no need to look elsewhere
A 4-day 3 night luxury safari was arranged thru Wild Race Africa. Family of 4 (me, my sister, my wife, and my 20y old daughter). We stayed at the Sopa Lodge, the Keekerok, and the Sekenani camp. Sekenani is authentic my friends, so be warned - it is not for the faint of heart at night (lions roaring in distance, baboons fighting outside your lodge, etc BUT nevertheless we did not feel in danger at any moment). The MAIN thing I want to accentuate, however, is the customer service we received from Wild Race. Simon! Thank you SOO much for making this trip pleasurable for us. If you want your safari to truly be a trip of a lifetime, let Simon with Wild Race arrange it for you. Ask for George to be your safari guide (George!! Asante sana!!!).
This is the exact safari we took: 4-day 3 night Maasai Mara/Lake Nakuru Luxury Safari. We took the van with the pop up roof option. Safari was March 19 - March 22, 2023
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Brian,
Thank you so much for taking the time to share your incredible experience with Wild Race Africa! We are thrilled to hear that your 4-day, 3-night luxury safari was a trip of a lifetime for you and your family. It warms our hearts to know that Simon and our team were able to make your safari experience truly pleasurable and memorable.
We are delighted that you enjoyed your stay at Sopa Lodge, Keekerok, and Sekenani camp, and that you found the authenticity of Sekenani camp to be a unique and exciting part of your adventure. Your description of the wildlife sounds at night truly captures the essence of the African safari experience!
We will be sure to pass on your kind words to Simon and George, who played such pivotal roles in ensuring that your safari was everything you had hoped for. Your recommendation means the world to us, and we are honored to have been a part of creating unforgettable memories for you and your family.
Thank you once again for choosing Wild Race Africa for your Maasai Mara/Lake Nakuru Luxury Safari. We look forward to welcoming you back for more incredible adventures in the future!
Warm regards,
Sungu
Wild Race Africa Safaris Team
DE
Email Ruth und Ulrich Laurenz | 50-65 years of age | Experience level: first safari
Unique tour with unforgettable impressions in front of Kilimanjaro, at Lake Naivasha and in Maasai
Very reliable company. Great guide who accompanied us on the safari. Very knowledgeable about nature and the surroundings.
Good accommodations, in Maasai Mara the accommodation was also excellent, but long journey to the lodge.
Overall unique tour with unforgettable impressions in front of Kilimanjaro, at Lake Naivasha and in Maasai Mara
Reply from Wild Race Africa
Posted on Feb 3, 2023Thanks Karen and the entire team, we are so humbled
Email Simon | 20-35 years of age | Experience level: first safari
Big adventure
It was really a very nice experience and a real evening adventure.
The organisation was problem-free and everything worked out well. Good value for money
The only thing we would have liked was for the guide to tell the other guests how to behave, for example not to call out to the animals or to try to lure them with a water bottle.
NL
Email Mirjam van der Heijden | 50-65 years of age | Experience level: 2-5 safaris
A well organized trip with very good guides, fine accommodation and well organized transport
A well organized trip with very good guides, fine accommodation and well organized transport
We have made a great trip through Kenia with Wild Race Africa. We saw so many highlights, it was amazing! We saw the great trek from the gnoes twice, we saw lions in love, cheetah's on the hunt, more than enough zebras and wildebeasts, the most beautiful birds, leopards eating a wildebeasts. And a lot more! Our guides Simon and Barack were great. They know almost everything from what we saw. They even know what the best time is to see the great trek, around 11 o'clock! The accommodations where very good in all the parks.The transport was also good. There was a good balance between price and quality. We are looking forward to come back to Kenia, a wonderful country.
DE
Email Andreas | 20-35 years of age | Experience level: first safari
Top safari experience
When we started the tour, we were picked up by a driver and brought to their office in Nairobi for the payment. The day before we noticed that our cards have a daily withdrawal limit, and Simon arranged that the driver brings us to an ATM first. That worked without problem and we managed to pick up the full amount in KES. When we arrived at the office, there seemed to be some miscommunication, since the office was closed, but the driver eventually reached Simon, we paid what was agreed beforehand, and were brought to the tour van.
We picked Wild Race Africa Safari Tours due to the overall very good reviews on Tripadvisor and Safaribookings and were not disappointed.
Simon was quick to reply, and arranging/negotiating the tour from home wasn't a problem.
When we started the tour, we were picked up by a driver and brought to their office in Nairobi for the payment. The day before we noticed that our cards have a daily withdrawal limit, and Simon arranged that the driver brings us to an ATM first. That worked without problem and we managed to pick up the full amount in KES. When we arrived at the office, there seemed to be some miscommunication, since the office was closed, but the driver eventually reached Simon, we paid what was agreed beforehand, and were brought to the tour van.
Our driver John took us to Masai Mara (there were 3 other tourists in the car besides us), dropped us off at the lodge and then picked us up again in the evening for a game drive.
On the next day we would have had a full-day game drive, but that had to be canceled for us, since I got sick. We let Simon know via Whatsapp and agreed that we would stay one extra night in the lodge, and do the game drive with another group the next day. This extra night in the Mara Chui lodge + park fees cost $150 per person. The lodge staff was very helpful and friendly and even upgraded us to a better type of house for that extra night.
The next day we managed to do the game drive with another group in a Landcruiser. Even though the tire broke twice, we managed to see many animals over the whole day!
After that we went to Lake Nakuru (Lake Nakuru Lodge). The driver from the whole-day game drive ended up bringing us to somewhere halfway to Nairobi where we had lunch, after which another driver (Alex) picked us up. In that case we were essentially upgraded to a private tour, as there were no other passengers. Alex showed us the Lake Nakuru NP and explained us very much about the animals, and about life in Kenya in general. Alex was very attentive and made a real effort to find all the animals (rhinos, leopards, lions especially). That was all very interesting!
Alex drove us to the airport and helped us buy our flight onwards at the counter.
Overall, we can definitely recommend Wild Race as a tour operator.
FR
Email Emma | 20-35 years of age | Experience level: 2-5 safaris
Amazing experience
We had a really great time with our guide China, we saw the big five and so much animals, he always tried to do his best to teach us so many things. We booked our Safari at the last moment and the communication and service were fluid and we have really good accomodations for a good price.
