The Bencia Africa dedicated Team
Bencia Africa Adventure & Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KWS, KTB, ECO -Tourism, TRA & KATO-member
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $55 to $325 per person per day (USD, excl. int'l flights)
Reviews
US
Email Lauren | 35-50 years of age | Experience level: over 5 safaris
Naivasha & Maasai Mara
I spent 1 night at Kongoni Lodge in Naivasha while visiting Hell’s Gate National park as well as experiencing a (separately paid) boat ride on Lake Naivasha. Both the lodging and the food at Kongoni Lodge were excellent!
I then spent 2 nights at Enkorok Camp in Maasai Mara. When checking in at Enkorok, my lodging was not as expected. I was paying a discounted rate, and because of this, Enkorok camp put me up in the manager’s room as opposed to a tented guest room. Enkorok claimed that another guest extended their stay last minute, and so they no longer had a tent for me and therefore had to give me the manager’s room. I contacted Bencia about this and both my driver (George) as well as Alfred (back in Nairobi) were immediate to act in solving this issue. I ended up getting a refund of 2/3 the price for that first night, due to the fact that I still ate the meals/stayed in the room, and Enkorok then set me up in the correct room for my second night. Bencia had also offered to find me another camp to stay that night, but that would’ve been more of a hassle, especially with timing. The food at Enkorok also was not great. Neither of these things are due to Bencia, and are instead attributed to the Enkorok camp itself. Bencia works with many other lodges and camps, but I was not impressed with Enkorok itself.
My driver, George, is amazing!! Alfred was just as helpful and accommodating while working from Nairobi. I had great experiences with both of them and during safari itself!
Email Majid | 65+ years of age | Experience level: 2-5 safaris
Very well organised.
We got very good service. The driver came on time and had very good knowledge of the park. We saw more animals than expected. Good value for money. Definitely we will come back. Majid and Asa
Email Tiffany | 35-50 years of age | Experience level: 2-5 safaris
Wonderful experience
I and other five friends we booked four days safari to Masai Mara, we were given a reasonable fair rate as per our budget. The driver picked us on time as we had agreed
Everything was well coordinated, the itinerary was carefully followed and well balanced.
We were able to see the big five through the guidance of our humble and cooperative driver. I therefore, honestly recommend the agency.
Email Fouda | 20-35 years of age | Experience level: first safari
Not the best experience
After the trip we were taken to their office like hostage to demand more money than we agreed and already paid cause they decided that they didn't make enough profit. Very poor customer service.
Be expected to pay much more than the original agreed fees as they will claim it is not included, e.g. entry fees. At one point we were asked to pay for the fuel cost!
Make sure to pay yourself entry fees as we realised we have been scammed and paid more than the entry fee. Unfortunately only realised this after the trip when we talked with out friends who visited the same attractions
Reply from Bencia Africa Adventure & Safaris
Posted on Nov 7, 2022Dear Fouda
Thank you for your review and we respect each and every clients comment, but its good to say the truth more than to lie on the forum, you booked 4Days Masai Mara and lake Nakuru mid-range accommodation Mara Jambo and Waterbuck Hotel, jeep option group joining eventually a day before safari you came in to our office said you want to add Lake naivasha hell gate and Mt Longonot to be part of you trip, Yes agreed to add 200Usd per person to stay at Kongoni Lodge and trip to be private and park you park fees direct for hell gate and Mt Longonot trekking that 30Usd Hellgate and 30Usd for Mt Longonot, later because it was not indicated on the receipts by office representative Mercy Komu when i she was giving you the receipts you disputed to pay the parks and we paid for you..who kept you in the office like in Hostage and who took your extra money its you who went with the company money..but no us Thank you so much
RS
Email Anika and Lasana | 50-65 years of age | Experience level: 2-5 safaris
Bencia is customer focused, flexible, resourceful tour operator with a spirit of adventure!
We booked the tour almost a year ahead and many things changed in the meantime.
Bencia was super flexible, changed the dates accordingly and made sure our experience remains the best possible.
From the moment they picked us up it was one stunning road trip customised to us as a couple.
We saw big 5 in 6 days, toured the most amazing parks and enjoyed the companynof our driver and guide Joseph, who was absolutely brilliant and caring all the way.
Loved it! Thank you Bencia for our Kenya adventure!
ES
Email Bárbara | 20-35 years of age | Experience level: first safari
Highly recommended
Bencia was very professional since the beginning.
Since the moment they picked us up in the hotel, until the last minute of the safari.
The driver was really good and the guide so kind.
I trully recommend the agency.
ES
Email Sandra | 35-50 years of age | Experience level: over 5 safaris
Excellent
Great experience with our driver George and our Spanish-speaking guide Gotfry.
Charming, friendly, always with a smile, willing, two wonderful people and excellent professionals.
100% recommended.
(automatic translation from Spanish)
Email Nacho | 20-35 years of age | Experience level: first safari
Excellent. We could enjoy both parks at all. Perfect tourist guide and chef. I will do it again with
Excellent. We could enjoy both parks at all. Perfect tourist guide and chef. I will do it again with this company and Felipe and John
ES
Email Miguel | 35-50 years of age | Experience level: first safari
Great agency, excellent guide and driver
Very formal agency in terms of collection from airport, payment and commuting.
Our guide and driver, Edwin and Joseph were excellent, they made our experience unique, we enjoyed much more than expected. Everything well scheduled. Thanks to Joseph instinct we could see ñus crossing the Mara River, an indescrivable moment that we never forgot. Thanks to Bencia for this unforgettable travel.
IR
Email Farshad | 35-50 years of age | Experience level: first safari
Professional teams, Great experience
Alfred tailor made 5 days safari for us (Masai Mara, Naivasha, Nakuru, Amboseli) and transfer to Diani Beach after that. our guide Paul was perfect, helpful and knowledgeable, I ask inquiry from lots of operators and they have best value for quality.
Recommended with no doubt