Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 127
  • 4 star 9
  • 3 star 0
  • 2 star 2
  • 1 star 6

Sort By: Date Most Helpful Rating 1-10 of 144 Reviews
Summer   –  
China CN
Visited: May 2026 Reviewed: May 29, 2026

Email Summer  |  35-50 years of age  |  Experience level: first safari

We will never forget this trip in Kenya, wonderful journey with Bencia Africa
5/5

This is our first time travel in Africa, but I always wanted to go. Almost one year ago, I booked this trip with Bencia Africa, and Alfred helped us to settle all the details, very professional sales person.
After we arrived Nairobi, our tour guide George waited us at the exit already , and he is a helpful, warm-hearted, considered guy, since we chose a low season, and we don't want anything very rush, so George made our tour nice and easy. He always finds us nice spot to observe the animals we love, also explains lots of details on the animals and the background of these nice places. On the last day in Kenya, we need to go back to Nairobi from Amboseli, but there was a protest, it was dangerous, however George managed to get us to the airport early and safe, thanks a lot.
We chose Serena masai mara, Nakuru Sopa, Naivasha Sopa and Oltukai lodge, we love all of these hotels, but I think the best value for money would be the Sopa.

We love love this trip in Africa, and for sure, we want to visit Africa again in the near future.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jun 2, 2026

Dear Summer

Thank you so much for sharing your wonderful experience! We are thrilled to hear that your first trip to Africa was memorable and enjoyable. It means a lot to us that Alfred could assist in planning your journey and that George provided such a warm, safe, and informative experience throughout your safari.

We’re delighted that you loved the lodges and the animals, and that the pace of the trip suited your preferences. We always strive to ensure our guests can enjoy every moment without feeling rushed, and it’s wonderful to hear that George’s guidance made your safari smooth and safe, even in challenging situations.

Your kind words about Bencia Africa and our team are greatly appreciated. We would be honored to help you plan your next African adventure whenever the time comes!

Thank you again for choosing Bencia Africa Adventure & Safaris, and we look forward to welcoming you back to the continent.

Warm regards,
The Bencia Africa Adventure & Safaris Team

Carmen Bizzarri   –  
Italy IT
Visited: May 2026 Reviewed: May 20, 2026

Email Carmen Bizzarri  |  50-65 years of age  |  Experience level: first safari

Perfect
5/5

We had a wonderful stay; the establishment is excellent and the rooms are fabulous. The tour was a fantastic experience, and the driver Jeff was exceptional. I highly appreciate their professionalism and strongly recommend this place.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on May 23, 2026

Dear Carmen Bizzarr,

Thank you for your wonderful review and recommendation. We are delighted you enjoyed your stay and tour experience. Jeff truly appreciates your kind words about his exceptional service and professionalism.

We look forward to welcoming you again

Marisa   –  
Portugal PT
Visited: March 2026 Reviewed: Mar 22, 2026

Email Marisa  |  20-35 years of age  |  Experience level: first safari

The best safari experience
5/5

Amazing safari! I did 5 days in Masai Mara, Lake Nakuru, Lake Naivasha and Hell's Gate. It's the perfect amount of days, you see the most important things and you also have time to rest. I reached out to the travel agency, Bencia African Tours and Safari directly and I upgraded the accommodations for premium inside each park. It's much better to stay in nice places after a lot of exploring, trust me!! And in some premium places even the animals come to you. The guides were very nice and the jeeps were super comfortable. Bencia made sure everything was perfect. Thank you!!

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on May 23, 2026

Dear Marisa,

Thank you for your amazing review. We are delighted to hear you enjoyed your 5-day safari experience and the premium accommodations across Masai Mara, Lake Nakuru, Lake Naivasha, and Hell’s Gate.

Your kind words about our guides, comfortable jeeps, and service truly mean a lot to us. It was our pleasure to make your safari memorable, and we’re so happy everything met your expectations.

We hope to welcome you back for another adventure in Africa soon!

Elena   –  
Italy IT
Visited: March 2026 Reviewed: Mar 11, 2026

Email Elena  |  20-35 years of age  |  Experience level: 2-5 safaris

Great company, too bad for our driver
4/5

$1700 per person, 6 days
We visited Masai Mara, Hell's Gate & Amboseli.

Cons:
- Scam(ish) behaviour
We were meant to pay $33 to visit Crescent Island and $30 to get there by boat. When we checked our gps, we found out that the boat hadn't taken us to the island, just 1km farther along the shore. We stayed there 10 mins then we were told to go back. I called our driver and told him we refused to pay 63 dollars per person for this, so he agreed to only make us pay for the boat ride. We had only agreed to the boat ride because he'd told me it was the only way to reach the island. We never got to visit the island because there was no more time left.
- Our driver was constantly on his phone.
Not only while driving, but even during safaris he wasn't really looking for animals cause he was staring at his phone. When we did find animals, we obviously tried to be quiet and listen to nature but he'd be watching videos on facebook or talking on the phone and ruin the moment (and the videos we took).
- He would tell us to wake up at 5.30am to leave very early, then show up 30mins late.
- He made a misogynistic comment at us about my friend being the one who should make decisions because I'm a woman, and shaming him for not doing so.

Pros:
- sufficiently trustworthy
- best price we found
- accomodation was GREAT. good food, very good rooms, it felt like we paid for the budget option but got the luxury one.
- we met another staff member, in charge of making us food one night, and he was very very kind and a great cook
- they reply to texts and emails very quickly
- they are readily available if you want to change the arranged schedule in any way.
- there really aren't any additional expenses whatsover except the optional ones that are specified within the program. food, water, car fuel and anything you can think of are included in the agreed price.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on May 23, 2026

Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our accommodations, food, pricing, responsiveness, and overall organization. We are pleased to know that many aspects of your safari experience met your expectations.

At the same time, we sincerely apologize for the concerns you experienced with the driver and the Crescent Island excursion. The behavior you described does not reflect the level of professionalism and respect we strive to provide to all our guests. Your comments have been taken seriously and will be addressed internally to help us improve our service standards.

We value your honest feedback as it helps us grow and ensure better experiences for future travelers. Thank you once again for choosing us for your safari adventure.

Itabajara da Silva Vaz   –  
Brazil BR
Visited: November 2025 Reviewed: Nov 29, 2025

Email Itabajara da Silva Vaz  |  50-65 years of age  |  Experience level: 2-5 safaris

second safari
5/5

I went on a safari with my wife and a friend. We loved the safari. We managed to see all of the Big Five and many other animals in a beautiful landscape. The hotels were great and comfortable. Our guide/driver was excellent, never stopping looking for animals and the best angles to admire them and take pictures. This was my second safari and I loved it both times.

I recommend the tour and the company.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Nov 29, 2025

Thank you so much Itabajara Vaz for your wonderful review! We’re thrilled to hear that you, your wife, and your friend enjoyed the safari and experienced the Big Five. It’s great to know you loved the accommodations and that your guide made the journey memorable. We truly appreciate your recommendation and are honored to have hosted you for your second safari.

Amelia Ross   –  
Austria AT
Visited: September 2025 Reviewed: Oct 16, 2025

Email Amelia Ross  |  20-35 years of age  |  Experience level: first safari

Nice Safari Experience in Amboseli
5/5

From Nairobi, we spent three days at Amboseli Safari. The trip was beautiful. The guide took his time and showed patience everywhere. On the first day, I saw a lot of elephants, giraffes and zebras. When the sun rises in the morning, Kilimanjaro mountain can be seen, it looks very beautiful. The meals were tasty and the lodging was tidy and cozy. The entire trip was peaceful and well-organized.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Nov 29, 2025

Thank you Amelia Ross for your wonderful review! We’re delighted you enjoyed your Amboseli safari, the wildlife, the views of Kilimanjaro, and the warm hospitality. We truly appreciate your kind words and are grateful to have been part of your memorable trip.

Bingyang   –  
China CN
Visited: October 2025 Reviewed: Oct 5, 2025

Email Bingyang  |  20-35 years of age  |  Experience level: first safari

An Unforgettable Kenyan Safari – Highly Recommended!
5/5

I recently completed a 7-day safari tour and I couldn't be more pleased with the entire experience. From start to finish, the journey was thoughtfully organized, rich in wildlife sightings, and full of breathtaking moments.

A special thanks to Mercy Komu, whose support truly made a difference. She was consistently attentive, responsive, and caring—especially when I needed assistance with seating arrangements due to a back condition. Her professionalism and genuine kindness helped make the trip smooth and enjoyable.

I highly recommend this tour company to anyone looking for a reliable and memorable safari in Kenya. Thank you for such an incredible adventure!

Foelli S   –  
Sweden SE
Visited: August 2025 Reviewed: Aug 19, 2025

Email Foelli S  |  20-35 years of age  |  Experience level: first safari

Unforgettable moment with the elephant team
5/5

What I found in this 4-day private safari is beyond my imagination. The most magical experience of the safari was when we stopped our jeep and saw a huge herd of elephants. Small baby elephants in front, adult elephants standing guard on the side - the whole scene looked like a movie. The guide patiently showed us how they move with each other, take care of the children. At that moment, I felt very close to nature. The quality of the accommodation was excellent - each night was a unique experience to sleep in the luxurious lodge listening to the sounds of the jungle. The guide was very experienced, ensuring safety and comfort at every moment.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025

Thank you so much for your wonderful review! We're truly honored to have been part of such a memorable experience for you.
It’s heartwarming to hear how deeply the moment with the elephant herd resonated with you. Nature has a way of leaving us speechless, and we're glad your guide was able to help you connect even more closely with the wildlife. Those baby elephants really are something special!
We're also thrilled that you enjoyed the comfort and uniqueness of the lodges there’s nothing quite like falling asleep to the sounds of the wild. Your kind words about our guide’s experience and care mean a lot to us; safety, comfort, and connection to nature are exactly what we aim to deliver.
Thank you again for choosing to travel with us. We hope to welcome you back one day for another unforgettable adventure.

Meihui   –  
China CN
Visited: August 2025 Reviewed: Aug 13, 2025

Email Meihui  |  20-35 years of age  |  Experience level: first safari

Organized, helpful & chill
5/5


The flight transfers and meet-ups all went smoothly. The staff were very friendly and helped me buy a phone card quickly. The meals cooked by the chef traveling with the vehicle exceeded expectations—they were heartfelt home-cooked dishes.

I got to see all the animals. Although I didn’t witness any hunting scenes, I saw the large-scale migration of wildebeests, lions passing by at close range, and the thrilling moment when a rhinoceros chased the car.

We also took an extra boat trip on Lake Naivasha. The unique scenery there makes it well worth a visit.

I booked a Budget Safari. The accommodation conditions in Masai Mara were indeed very poor—only cold water for showers and dim lighting. When we arrived in Nakuru, we stayed in a small house, but unfortunately, the power went out as soon as we checked in and didn’t come back on even when we checked out the next day. I have no complaints, but it was a bit amusing yet frustrating.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025

Thank you so much for taking the time to share such a detailed and thoughtful review!

We're thrilled to hear that you found the experience organized, helpful, and relaxed and that our team made your trip smooth and enjoyable. It's great to know you appreciated the friendly staff, the seamless transfers, and especially the delicious meals prepared by our traveling chef home-cooked food on the road really does hit differently!

It sounds like you had some unforgettable wildlife moments seeing the wildebeest migration, lions up close, and even a rhino chase is truly something to remember. We're also glad you enjoyed the boat trip on Lake Naivasha it's definitely a special place.

We do appreciate your understanding regarding the budget accommodation in Masai Mara and Nakuru. While we aim to keep costs low for our Budget Safari guests, we recognize that facilities can be quite basic and local infrastructure (like power outages) may sometimes fall short. That said, your good humor and positive spirit really shine through, and we’re grateful for your open-mindedness.

Thanks again for traveling with us we hope to welcome you on another adventure in the future, maybe with an upgraded package next time for added comfort.

Soretta Dumoulin   –  
Belgium BE
Visited: July 2025 Reviewed: Jul 24, 2025

Email Soretta Dumoulin  |  20-35 years of age  |  Experience level: first safari

A beautiful moment in nature - Masai Mara
5/5

I'll never forget one moment of our 4 day safari at Masai Mara - we jeep-stopped on the open grassy plains. The scene in front of us was like a living painting of an African safari.

On one side was a large group of topi antelope - their bright brown skin and slender antlers glistening in the sun. Right in the middle, a few zebras were walking comfortably. Seeing these two different species of animals so close was an unprecedented experience.

Our guide Michael is so experienced that he had already guessed that animals could be seen in this place. He stopped the jeep in such a way that we could see from the very front while not disturbing the animals.

The best part of the trip was the luxurious accommodations, the daily timed game drives, and always being informed of what animals were being spotted. The food was also good quality.

Masai Mara reminds one of such a peaceful place, yet it is full of the rhythm of the jungle - how balanced and beautiful nature can be.

Many thanks to Bencia Africa Adventure & Safaris for such an experience.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 25, 2025

Thank you so much for sharing your unforgettable experience with us! Your vivid description truly brings the magic of the Masai Mara to life we could almost see the topis and zebras through your words. We're thrilled that you felt immersed in the beauty and harmony of nature during your safari.

We're especially glad to hear that Michael made such a strong impression with his expertise and thoughtful guiding. Our team takes great pride in creating seamless and respectful wildlife encounters, and it means the world to know we succeeded in making your trip memorable.

We're also delighted that you enjoyed the accommodations, timely game drives, and quality meals. At Bencia Africa Adventure & Safaris, we aim to make every moment special from comfort and service to wildlife experiences.

Thank you again for choosing us to be part of your journey. We hope to welcome you back someday for another adventure in Kenya!

Warm regards,
The Bencia Africa Adventure & Safaris Team

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 127
  • 4 star 9
  • 3 star 0
  • 2 star 2
  • 1 star 6
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