Heritage of African Jungles
- Located In:
- Size:
- 10-20 employees (Founded in 2012)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $1,520 per person per day (USD, excl. int'l flights)
Reviews
US
Email Paul | 65+ years of age | Experience level: 2-5 safaris
Don't have a tour with this company. Don't give them any money until tour is over.
My wife and I were supposed to have a 17 day Kenya and Tanzania Safari from June 26 through July 14 2022. Heritage of African Jungles (Naomi Kemboi or sometimes Kigen) contacted me through Safari Booking. We shared a lot of emails between their email address (heritageofafricanjungles@gmail.com) and mine. After then I transferred money twice in Apil and June through wire (more than $12,000) because they insisted wire transfer. After receiving final payment, they stopped responding to my emails. I called Naomi, and she said that she had not received any money and money was sent to the wrong place because their email was hacked by somebody and she thought that I had cancelled my reservation. she insisted that money was received by somebody else. However cancellation letter Naomi said she received was classified as a spam mail and my email address was not mine. Investigations through many sources are under progress to find out who has committed this fraud crime. I think there is only one or two people working inside the company. This fraud case was completely caused by Heritage of African Jungles and they should be responsible for the loss, but Heritage of African Jungles does not respond to me. I want to inform everybody of this serious fraud case in order for him or her not to have monetary and mental damage like me. My wife and my dreams for the last two years have been completely broken away due to this fraud.
Reply from Heritage of African Jungles
Posted on Aug 6, 2022Dear Paul,
Its quite unfortunate reading such a review from you despite our constant communication in resolving this matter! The Investigation is still underway but i can see you have already ran out of patience and decided to write such a terrible review about us! First of all the email address that you have said you communicated to us with is wrong ! We have all the evidence and proof to show that you were not dealing with us but with a different person purporting to be us or me, an imposter or a fraudster where you ended up transferring money to a Nigerian bank account without verifying that the information you received was real or fake ! You never took time to call us or even whatsapp despite the fact that you had all our contacts with you ! Following all the conversations between you and the fake person actually raised read flags, at some point you even asked this person what was the relationship between him and Heritage of African Jungles but you still went ahead and send him the money not once but twice without receiving a formal receipt ! It was so devastating as we do not force our clients or any one to send money ! as per the conversation you shared with us showing the conversation between you and the other person, it actually confirms that he was so much in a hurry to receive money from you even to an extend of demanding that you pay before such a such a day! A professional person and a reputable company like ours do not do this ! The matter was reported from our end but we did not receive enough evidence that shows the money was actually transferred to the wrong person which you said was confidential and we accepted. We have provided you with all the information as requested but since then, you have been threatening us that if we do not compensate you for the loss, you will publish a bad review in all the websites and social media! You want us to take full responsibility while the fact remains that you did not take due diligence while transferring the money to a bank in different country while the actual tour operator is in Kenya! It was such a huge mistake ! You never got a formal receipt for the payments, which proves that this was fraud ! You are blaming us for something as serious as this as we didn't receive any money from you. On my last email, I personally asked you how we can amicably come to an agreement about settling the issue but you thought of tarnishing our name instead. We feel that this is quire unfair and untrue.
Email June | 20-35 years of age | Experience level: 2-5 safaris
Reasonably priced with professional staff
Naomi was very responsive to my email inquiries and was able to accommodate my needs with such patience to call each one of few available lodging options when there were not many places left available since we booked quite late. Flexible payment arrangements too.
Joel the driver and guide was an easy-going smiley guy and could really spot animals! He spotted a crocodile in the river from very far.
The vehicle itself could use some upgrades though - it was very bouncy and the seats were a bit slanted and very worn. However this did not turn out to be a huge problem as Joel was a very good driver.
CA
Email Dan Paleczny | 50-65 years of age | Experience level: over 5 safaris
Friendly, knowledgable and attentive to detail
We found Naomi and Gladys at Heritage of African Jungles to be warm, friendly, knowledgeable and attentive to details. They were prompt and accurate with their responses by email, and very helpful when we visited them in their Nairobi office. We had a nice tour to Masai Mara National Reserve. Our guide, Francis, was professional, flexible, friendly, and an excellent driver. We enjoyed our time with him.
FI
Email zumba | 35-50 years of age | Experience level: first safari
This I will remember for the rest of my life
We had a lovely experience in Kenya with this company. They had chosen the parks to visit very wisely and our driver Francis was a fantastic guy and provided us with a lot of nice info and facts and knew his way around. We were slightly confused when arriving to Nairobi and our contact was nowhere to be seen, but they arrived soon enough. Also one of our lodges was a bit less than perfect (the rest were simply perfect!), but that was due to us booking the safari so late and the better lodges already booked full.
This company gave us a way better deal (private tour, cheap) than the other offers we got and I cannot recommend them more! If I would go again, this would be the company I choose.
US
Email Jyoti Sarkar | 35-50 years of age | Experience level: first safari
Exciting 2 weeks at East Africa with Heritage
Naomi feedback
In 15 days I have covered several parks including Amboseli, Tarangire, Ngorongoro, Serengeti, and Masai Mara expanding over two countries, Kenya and Tanzania. We also went to Kilimanjaro in Tanzania for a day trip covered Lake Nakaru and Lake Naivasha in Kenya. In this 15 days we stayed at various campsites, lodges, and hotels.
Naomi from Heritage of Africa spent hours over email and Facebook messenger to plan the entire trip according to my wishlist. This was our first trip to East Africa and she made it sure that me and my family, with an 11 year daughter, will be safe and comfortable throughout the trip.
During our stay we enjoyed all the parks having knowledgeable guides like Joseph, Peta, and Muini- among them we will rate Joseph the highest for his knowledge, constantly kept in touch with other guides to get the updates and his keenness to show us the best.
We landed at Nairobi airport at 2 am in the morning and our return flight was at 5 am in the morning. Naomi and Sara organized on time pick up and drop off. Time to time Naomi called the guides to make sure the tour was running as planned and their were no issues or grievances. The cars were in good condition, we did not face any problem relating to vehicles. Also in Tanzania, the land cruiser came with multiple bean bags which helped us quite a lot with resting our cameras.
Because of the knowledgeable and well connected guides, we had the experience of a life time and got the opportunity to see the much coveted African wild life including, the Big 5, and some very exotic and exciting moments like cheetahs hunting an impala, lion family eating their fresh catch of the day, cheetah jumping on top of a safari car, and wildebeests crossing the Mara River.
We enjoyed our trip to the fullest. I will personally recommend Naomi to my friends for their safari trip.
Asante sana Naomi and team.
ES
Email David x3 | 20-35 years of age | Experience level: first safari
Amazing experience
Amazing experience with the company. We book with them Masai Mara Safari and Mount Kenya trekking and both of them were fantastic and really well prepare. Francis at Masai Mara and anthony at mount kenya were increible guided. Thanks for every thing. See you soon
IT
Email Emanuele | 35-50 years of age | Experience level: first safari
Super
All was well organised and planned. Hope Naomi and the team will continue to keep this high standard
CH
Email SKB | 35-50 years of age | Experience level: first safari
Amazing Safari Organizers and Guides
Naomy and our driver/guide Francis were amazing in planning and giving us good experience at Kenya - our first African country! The stay was good too - good value for money ! Really appreciate the team’s flexibility , friendly behavior and the stays they organized. Would recommend them anytjme !
And we saw the Big 5
UA
Email Maryna Pavlenchyk | 20-35 years of age | Experience level: first safari
Our safari was simply amazing! Diligent guide, prompt communication and wonderful service!
Million thanks to Naomy and Francis (our guide) for 7-day and 2-day safari organized for us! Everything was just like I wanted - timing, safari experience, accomodation and communication. Special thanks to Francis for trying to find diverse wildlife for us, we were lucky to see a leopard three times during 7-day safari and that's for sure due to Francis' diligent approach. I also enjoyed communication with Naomy - I had many requests and all replies were prompt and relevant. I would definetely recommend this company to my friends.
DE
Email Ralf Werner | 50-65 years of age | Experience level: 2-5 safaris
Amazing 5 stars tour operator
We had an absolutely perfect and unforgettable 12-days Safari with Francis. All our dreams came true… Our guide Francis was really amazing, we will never forget this wonderful experience in our life and are looking forward coming back on Safari with Heritage of African Jungles next year… Maybe then we will enjoy Meru NP and perhaps Lake Turkana area.
The organization by Naomy was simply unbeatable, all our needs were met perfectly
Naomy go on like this!
Yours
Ines and Ralf from Germany
