Reviews

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Martina   –  
South Africa ZA
Visited: October 2015 Reviewed: Dec 4, 2015

Email Martina  |  20-35 years of age  |  Experience level: first safari

Thank you
5/5

Tolbert was a very pleasant, humble and friendly driver. Well organised, always on time, and super patient with all our requests and needs.

Ramon   –  
United States US
Visited: June 2015 Reviewed: Jul 13, 2015

Email Ramon  |  35-50 years of age  |  Experience level: 2-5 safaris

Great experience!
5/5

I decided at the very last minute to look into a Gorilla trek and I'm glad I did...it was incredible! Tolbert and the team could not have done a better job, they are responsive, quick, attentive, knowledgeable and they got everything together...it was just amazing!

Leah   –  
United Arab Emirates AE
Visited: May 2015 Reviewed: Jun 7, 2015

20-35 years of age  |  Experience level: 2-5 safaris

What a wonderful experience!
5/5

We had such an amazing trip! Our lovely driver Tolbat was so informative and friendly, we had such a lovely drive out to the Lake, followed by a life changing encounter with the incredible Gorillas. So glad we found this company to facilitate this beautiful experience! Thank you so much!

Elena and Maria   –  
Germany DE
Visited: April 2015 Reviewed: Apr 13, 2015

20-35 years of age  |  Experience level: 2-5 safaris

Great Gorilla Trekking =)
5/5

The booking was unproblematically, they answered fastly every question we had. They were very customer-oriented and they considered all our wishes regarding accomodation and others.
The guide was always on time and well organized. He had good knowledge about the animals we saw. He was very attentive regarding pee breaks and photo stops.
All in all we had an amazing trip.

Greg Murphy   –  
Canada CA
Visited: January 2015 Reviewed: Feb 11, 2015

Email Greg Murphy  |  20-35 years of age  |  Experience level: 2-5 safaris

9 day Uganda/Rwanda Adventure
5/5

Encounter Africa Safari and especially our guide Tolbert exceeded my expectations. From my very first enquiry e-mail Tolbert was prompt with his replies and very helpful in planning our 9 day itinerary to meet our needs. After contacting several companies for quotations and information, I found Tolbert and Encounters had the best customer service, the most professional and detailed (clearly written) itineraries and hands down the best pricing available.

Upon arrival we were greeted by Tolbert and had a very enjoyable first drive to our hotel in Kampala. We travelled throughout the 9 days in a Modified 4x4 Safari van which was spacious, comfortable and well maintained. The interior of the van was tidied each day before we set out on our drives and when the exterior of the van got too dirty from the dusty dirt roads, it was cleaned.

Tolbert accommodated our many requests for pit stops here and there throughout the trip. He had a good sense of humor and was a pleasure to have host us in Uganda. Through our itinerary we had many flawless adventures including chimp tracking, gorilla tracking, Murchison Falls land and boat Safari, Mt. Sabyinyo volcano hike, Rhino Sanctuary and exploring the towns. Our final days of the trip were spent in Rwanda, where Tolbert contacted one of his local friends/guide to assist us with information in Rwanda and the navigation. It was a pleasure to have him on board for our last day.

To finalize, I am extremely happy with the services provided by Encounter Africa Safari and Tolbert. I will most certainly be passing on their business information to my many friends and colleagues who travel on a regular basis.

Thanks again for this great and memorable trip to these two beautiful countries.

Brian   –  
France FR
Visited: May 2014 Reviewed: Sep 24, 2014

20-35 years of age  |  Experience level: first safari

Gorilla treck in Rwanda
5/5

From the minute we were picked up at the airport, our guide was an amazing host, always informative and patient and he gave us a really interesting tour of Kigali and the Rwandan countryside. The gorilla trek itself was a once in a lifetime experience and very highly recommendable and the hotels and extras proposed by Encounter Africa Safaris were perfect.
10 out of 10

Hershil   –  
Kenya KE
Visited: April 2014 Reviewed: Sep 16, 2014

20-35 years of age  |  Experience level: first safari

Great Gorilla Safari
5/5

The guide Paul was excellent and took care of us very well. The whole experience was definitely one of a kind!

Latonia   –  
United States US
Visited: June 2022 Reviewed: Jul 18, 2022

Email Latonia  |  50-65 years of age  |  Experience level: over 5 safaris

Amazing trip with Encounter Africa Safaris
5/5

I just completed a three week tour of Rwanda and Uganda with Encounter Africa Safaris and I can honestly say I had a phenomenal trip. This trip was originally slated for 2020 and I paid my gorilla permit fees to experience this in both countries before Covid shut the world down. My tour consultant, Patrick, was absolutely fabulous in communicating with me and reassuring me that they would hold the payment until I was able to visit. He answered all my questions and made some wonderful suggestions on how to get the most out of my time in the two countries. He even responded immediately to emails I sent when I figured they would be out of office and answered on the next business day (I'm convinced Patrick doesn't sleep). My naturalist and tour guide, Elias, was equally fantastic. Elias has so much knowledge about the histories of the two nations, the cultures, endemic animals - you name it, he had an answer. We spent long hours driving from one section to the other of each nation and it was as though we were old friends on a road trip - we had some really good conversations and I learned so much from him. He was professional, considerate, dedicated and personable. As a solo female traveler, he put me at total ease and I trusted him entirely with my itinerary and making sure I was safe and had a memorable holiday. I highly recommend this company - my holiday exceeded all my expectations. Even when it became evident that I would not be able to visit the Democratic Republic of Congo as I had originally planned when we first discussed my itinerary, Patrick added in other activities the month before I arrived and everything just flowed. I cannot recommend this company enough.

Detlef   –  
Qatar QA
Visited: February 2020 Reviewed: Feb 28, 2020

Email Detlef  |  50-65 years of age  |  Experience level: over 5 safaris

Muddy shoes, wet clothes, happy Gorillas and Humans.
5/5

We called in 2 days before the Safari and had about 2 hours later a friendly guy in our hotel to finish up the booking. We were picked up in the morning exactly on time (not so common in Africa) and had a pleasant drive to our destination. Nice hotel and next day a super great experience to see the Gorillas in the mountains of Bwindi Impenetrable forest. It was raining, muddy and we got really wet, still smiling. A must ONCE in a lifetime. Next day our driver Steven brought us home safely in the wild traffic of Uganda. Thank you Steven and team.

Gilberto Pozzi   –  
Brazil BR
Visited: September 2019 Reviewed: Oct 10, 2019

Email Gilberto Pozzi  |  50-65 years of age  |  Experience level: 2-5 safaris

Gorilla's tracking with Encounter Africa Safaris
5/5

Encounter Africa Safaris was our choice to go with to a Gorilla's tracking in Bwindi Impenetrable Forest in Uganda. First of all, the attention of the attendants Patrick and Monica were very nice and had answers for all my questions. They also were flexible due to some problems I've had with my flights and connections. Second, our very good driver Abdul was a very nice person. The accommodations in the Bakiga Lodge was very good and people are so friendly.
The encounter with the Gorillas was amazing. We saw a family with at least 3 gorillas children, and one baby. The tracking was very easy, about 1,30 h to go and the same to go back. No mosquitoes, not rains...The administration of the park turn you tracking very safe, and if you want, there are a lot of people to help you with yous stuff.

Average User Rating
5.0/5
Rating Breakdown
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  • 2 star 1
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