Average User Rating

Rating Breakdown
  • 5 star 249
  • 4 star 20
  • 3 star 3
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 20 Reviews
Lena   –  
Germany DE
Visited: July 2019 Reviewed: Aug 15, 2019

Email Lena  |  20-35 years of age  |  Experience level: over 5 safaris

Very well organized - from pick up to drop off

I was in Uganda as a solo woman traveller, so timing was very important to me. I was picked up at the airport on time and my driver also called the accommodation where he had to drop me off to make sure everything was okay.
I can recommend using Encounter Africa's services.

Tizia and Nigel   –  
Australia AU
Visited: July 2019 Reviewed: Aug 14, 2019

Email Tizia and Nigel  |  50-65 years of age  |  Experience level: 2-5 safaris

A whole lot of fun

We had a great time on safari and our guide John was very accomodating and would stop for us if we wanted to see something or take photos. Communcation with admin was great too as we booked everthing online and via email and they were able to secure us two permits for the gorillas when other companies couldnt. Unfortunately our safari 4WD broke down about 4 times and we had to keep stopping and waiting for repairs but i guess it sort of added to our adventures...maybe a better working 4WD is needed with a good service before the next safari.

Xin Xie   –  
United Arab Emirates AE
Visited: August 2019 Reviewed: Aug 13, 2019

Email Xin Xie  |  20-35 years of age  |  Experience level: 2-5 safaris

Gorilla Tracking in Uganda

The Encounter Africa Safari communicates efficiently when I reached them for the information of the Gorilla Tracking Tour. They provide enough genuine information about the trip, and the service is exactly as described in their e-mail. They provide airport pick up, hotel drop off. The driving to national park takes the whole day, and they can arrange the meals, accommodation and the local guides for the Gorilla tracking.
It is recommended that you should book the Gorilla Tracking trip in advance as there is a restriction on the number of visitors to each Gorilla Family every day. The trip requires good physical ability of hiking, especially for certain families happening to occur in high mountain on the visiting day. It can be labor-demanding to reach them but when you find the silver back family, it is totally worth it.

jimena   –  
Uganda UG
Visited: March 2019 Reviewed: Mar 8, 2019

Email jimena  |  35-50 years of age  |  Experience level: 2-5 safaris

Quick to answer and offer the service in quality

Was very good and the lodge Rushaga gorilla haven in bwindi is the perfect choice ..

Andrea N   –  
Canada CA
Visited: November 2018 Reviewed: Feb 24, 2019

Email Andrea N  |  35-50 years of age  |  Experience level: first safari

Wonderful experience!! Just need more clear communication with the company/tour operators

Beautiful scenery, parks and accommodation. The accommodation was very beautiful and had warm showers and amazing views. We felt like royalty. We saw elephants, lions hippos, lots of birds, lots of monkeys etc. The food was delicious and you get ALOT of delicious food.
I would recommend better communication with the tour operators and the clients. Our itinerary was changed a couple of times without our knowledge and we were a little upset with this. One of the hotels was not available and they wanted to put us in a place that had bad reviews. We did get a nice place in the end but it was a little stressful. We also felt a little pressured to tip every single guide on the gorilla trek, chimp trek and multiple community walks we went on. We spent over $4500 for the tour and didn't think we would need to tip every single person we encountered. I would suggest the tour include tips if this is necessary for Ugandan customs and cultural norms. We didn't mind tipping here and there but every single hotel staff, trekkers, boat crews and cultural guides would have cost us over $1500 USD.
Overall, we had a wonderful time and Uganda is a very beautiful and friendly country.

Judith B.   –  
France FR
Visited: September 2018 Reviewed: Sep 20, 2018

Email Judith B.  |  35-50 years of age  |  Experience level: 2-5 safaris

Incredible country discovered. The guide (and driver) was incredible.

Communication was good prior. Asking as many questions as possible is essential to tailor the safari to one’s needs and expectations. Especially when it comes to accommodation. In retrospect, I should have pushed that a little more ahead of time.

Once on board with the guide (arrived by road from Rwanda and was dropped off in Kampala), it was easy, comfortable, safe. My guide for the week, Tolbert, is calm, knowledgeable, kind, constantly in the moment, had answers to any questions I had and has a knowledge of the places and people we come across which makes everything seamless.
He is a safe driver (and did we do some miles in various weather conditions on good and bad roads!) and when it came to places (geography), animals (game drives), and people and his country we had the most interesting conversations. The guide makes the safari experience and thanks to him, I left Uganda knowing I’ll be back one day. Thanks Tolbert!!

Mahendra Sagar   –  
United States US
Visited: February 2018 Reviewed: Mar 5, 2018

Email Mahendra Sagar  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent Staff and Arrangements, Responds to eMails, Highly Recommended

I planned the entire trip with Chris over the email. He responded promptly to all questions. To reduce my cost, I paid in cash (a mix of $s, Rwanda Francs, and Uganda Shillings) at the start of the 3D/2N Gorilla Safari. I was picked up promptly from Kigali and brought over to the border where my guide/driver Steven picked me up and we continued to the Rushaga Gorilla Heaven Lodge where I stayed for 2 nights. First day was relaxation. Second day we started early and left for Bwindi NP where Steven arranged the easiest trek for me. The trek was [still] arduous [for me] and would have been better to have a porter who can carry your stuff as well as assist on the rough terrain. All of us slipped and fell several times over but that was part of the fun too! However, to their credit, all the staff on the trek were very helpful. Seeing Gorillas in their natural habitat was a magical experience. Since we were given the easiest trek, we were back by 11:30 AM, while many other groups hadn't even reached their assigned Gorilla family. Rest of that day was relaxation and on the final day, we started early and after lunch and stopover at Equator, we were in Kampala by 5 PM. Steven was very helpful, professional, and well-known to all. He answered all my questions and was knowledgeable.

This was a very enjoyable, relaxed and slow-paced safari. I highly recommend Encounter Africa Safaris to all - they did a great job!
One improvement suggestion: please include coffee as well as cold-drink as part of the lunch on the third day.

Remi Amalberti   –  
France FR
Visited: February 2018 Reviewed: Feb 18, 2018

Email Remi Amalberti  |  20-35 years of age  |  Experience level: first safari

Very good experience with à very professionnal staff

Professionnal and friendly staff, no problem during Gorilla trekking.
Cheap and perfect.

Mary   –  
United States US
Visited: January 2018 Reviewed: Feb 1, 2018

Email Mary  |  35-50 years of age  |  Experience level: 2-5 safaris

Day 1 he was great, but his Lack of follow through and dishonesty with $ exchange were disappoint

The tour itself was everything I had hoped for. The group was great and went a great pace. The gorillas were amazing, and we had a few surprises on the way back when we met some on the trail! The flight back was wonderful, but the driver dropped me off over an hour and a half early to the local airport, which I didn’t think was necessary. It would have been nice to have been more relaxed at the hotel a bit longer as opposed to sitting at the local airstrip.

Viggo   –  
Norway NO
Visited: December 2017 Reviewed: Jan 8, 2018

Email Viggo  |  50-65 years of age  |  Experience level: first safari

A very nice experience.

The communication was fine, the service was fine, and ethe guide was very good.

Average User Rating
Rating Breakdown
  • 5 star 249
  • 4 star 20
  • 3 star 3
  • 2 star 1
  • 1 star 0
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