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Acheche Luxurious Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2008)
- Member Of:
- ATA, TOSK & KAWT
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
BWKENARWZATZUGZMZW
- Price Range:
- $250 to $2,500 ppper person per day (USD, excl. int'l flights)
Reviews
Fantastic
Great experience at the beaches in Malindi, great safari at the spirit of Masaimara. Logistics is perfect. Proper timing, information, and all. Made new friends, that I can't forget. Great communication. Enjoyed special visits to awesome places as added incentives. Language. You eventually get to learn the language, like sawa, sawa poa, sawasawa. Karibu karibu sana. Asantisana. Very sweet words for ok. You're welcome and Thank you.
Email Ugo | 35-50 years of age | Experience level: first safari
It was a stress free phenomenal encounter.
Acheche was polite,prompt and updated me constantly.
Going Safari with Acheche Tours
Going to safari for the first time with Acheche tours makes me feel important..they serve more than what I expected. they make sure that you will enjoy your safari experience. they do everything for you, so no need to worry for anything. all you have to do is to relax and enjoy.
Email Luca Verducci | 35-50 years of age | Experience level: 2-5 safaris
Best trip to Lamu
We have travelled most of the times with Acheche and we have always been suticcfied. Also this last trip to Lamu was goodly organised. The hotel was very accommodating, the food was delicious. We didn't have any problem of the organization. Acheche Tours is serious agency . We didn't have any problem on paying, the staff was available at any time. Thank you for your hard work and we will use this agency for any other trip
Ms. Anne is most reliable!
Acheche Tours prioritizes safety, always concerned about the well-being of clients. They make mistakes but they have the perfect solutions, immediately! Acheche Tours will not rip you off. They give you the best of what your money can afford.
Simply careless and borderline dishonest
We had a terrible experience having rented a unit in Diani Beach Golden Sands Diani Kenya from Acheche tours. The unit was advertised as one thing and when we got there quite different. Very many things were not working and the entire complex where the apartment is located is derelict condition. Elevators not working, busted ceilings boards, pool with overgrown grass and no pool chairs.. I can go on forever. My key grip is with Acheche tours. They did nothing to resolve the issues. Ann claimed not to have known about the condition and yet took the money. And simply stopped responding to us. You plan your trip with Acheche at your own peril
Reply from Acheche Luxurious Travel
Posted on Jan 4, 2022Dear Sir,
Thank you very much for your review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
Mr Joseph, As you shared in your review, We are sorry to learn that our services did not live up to your expectations & its unfortunate you had a terrible experience with one of the accommodation offered by us. and for this, we do apologize. Our customers are the heart of our business.
Sir We understand you’re feeling disappointed about the accommodation. The complains we are aware of are about a bathroom leakage which you verified it was ok and sorted by closing a tap, a freezer door that would not close whereby the owner of the apartment was notified he said he looked in to it. Unavailability of a dust bin which was provided by a cleaning lady the next day. About the small leakage under the sink the owner of the house said he looked in to it too.
We are also aware per the conversations shared to us. On WhatsApp Ann was there & she tried to assist you. Upon your check in she asked you if all was ok, your response was - all was fine and a final transaction was done by you to complete payments for your stay.
Again accept our sincere apology. We will still look further in to this matter.
Thank you again for taking the time to share a review. We’d love to try and make this right. If you’d like to connect further, we’ll work with you to try and find a solution. Thanks again for bringing this issue to our attention. We hope to offer you a better service another time.
Disclaimer
- All corporate and/or tour info is provided by Acheche Luxurious Travel, not SafariBookings