Faustin tour and travel tanzania southern safaris
Faustin Tour and Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $130 to $500 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Monica | 35-50 years of age | Experience level: 2-5 safaris
Don't trust him
Unfortunately my review cannot be positive... Faustin let us down before the end of our holiday... We had agreed a package safari to Ruaha and Mikumi but he was everything but professional. He was very superficial about the actual time needed to reach Ruaha and he didn't keep his promises about the agreements made. On the way back, we were supposed to visit Mikumi but he stopped answering the phone and we had to pay extra money because he had disappeared. Luckily our driver stayed with us until the end, though we decided to report everything to the police. After coming home, he wrote us promising to refund us the extra money we had to pay. But, up to now, he hasn't sent us any money.
Reply from Faustin Tour and Travel
Posted on Sep 29, 2015We do agree that monica booked with us and agreed to start safari with public bus from dare s salaam because they had no enough money to make safari. I went far try to help monica to enjoy little bite in his very budget holiday to that I gave them free car from dare s salaam to Ruaha and mikumi.
Monica booked safari from 6 august 2015 end on 11 august 2015 . She arrived at dare s salaam airport and I was there waiting for them, After arrive they changed the plan that they need to rest for 1 night in dare s salaam while we have already paid for day 6 august 2015 at mikumi in morogoro region. I took them to mambosasa executive suit after check inn they rest for 1 hour and they asked for dare s salaam city tour all of that was out of program that mean they had to pay by them self . The city tour had well done and they did not pay up today and I have their photos with me during city tour . Day 7 they started safari in morning to Ruaha with free given vehicle and they arrived ruaha nicely . The problem was their package was camping but after arrive in ruaha they asked for lodge some thing that caused my driver and guide to miss the budget and I was not with them I was with other clients .
My driver Mr Winston took money from his wife to solve the problem at mikumi and the problem was solved and they enjoyed their mikumi but my driver was insisting them that you paid for budget camping safari why you ask for luxury lodge ? they had no answer apart from complaing.
We did everything to finish safari nicely and we won it .
The safari ended on 11 august 2015 at mambosasa executive lodge, From there on they have to pay everything by themselves because our packages was stating very cleary that the package stating the day of the safari as agreed with no changes and end at the ending safari date. So they was asking us again to pay for them for their last night and fist night in dare s salaam soothing that is not our responsible , they have been informed even by police officers because everything is very clear in our agreement but Monica is trying to get something back for her own problem and escaping to pay money for city tour and 2 night at mambosasa , transfers to airport and meals but we forgot all of that so we are wondering where complaining come from while she caused us alots of cost to our office..
Any evidence you need I have all of contact and agreement between us .
Email Paula | 20-35 years of age | Experience level: first safari
Unprofessional and disappointing
We did a really bad experience with the Tour of faustin Tours and Travel.
We tried to get any confirmations on payments and an invoice before we went on the safari which already turned out very difficult as Faustin obviously doesn’t like to confirm anything.
The First day everything Went well, we went hiking that was very nice. After that we drove in our Hotel. The tan Swiss Hotel which was nice. In the evening we Should pay the half of the Money Cash to our guide in the Hotel.
In this Moment we noticed that money from us have been stolen.
We‘re not sure where it happens either it was in the Hotel or it was the driver. But that Not belongs to faustin tours. The Problem we got was, that we wanted a new driver and since that he didn‘t answered any of our calls. Our Guide was sitting next to us and Wrote with faustin what means that he saw our calls and didn‘t picked them up on purpose.
We accepted that we don‘t get a new driver so we drove to udzungwa the next day. But when we came there he didn‘t payed the entry fee so we had to wait there Many Hours because we couldn‘t enter the park and Start hiking. We tried to reach Faustin but without any success so we had to pay it again and went to a lot of trouble with the personnel of the wild park. The only helpful person being the tour guide that will definitely not work for Faustin again! So far all attempts to reach anyone at faustin travel were without success. No one answers the phone or writes back on messages - very poor!
Also we came there and suddenly he said we don‘t get any lunch, although it was included in our offer.
After we came back there was Money over that Had to be payed, but he also didn‘t send the guide the Money and didn‘t pick up the phone as usual.
So i recommend you to Never do a Tour With faustin Tours and safaris!
He‘s absolutely unprofessionell and criminell.
If you want to do a safari or hiking trips i really recommdent taylor safaris, the Agency where our Guide Kevin was from. He was really nice and helped us a lot.
IT
Email Luca | 35-50 years of age | Experience level: first safari
Excellent tour, very professional and value for money
Faustin Tour has been an excellent service provider: the tour was very well organised and he proved to be so much kind, helpful, careful and client-oriented. Highly recommended!
TR
Email Gozde | 20-35 years of age | Experience level: first safari
Very good organized and affordable
Foustin tried to find us best and affordable option even before our trip.
He always answered all my e-mails within a quick response.
He picked up us Dar Es Salaam Airport in time. During the tour Mr. Novath and Mr. Foustin accompanied us during our tour and they were really helpful and well organized.
Briefly they kept their promise with an excellent servise.
Stay Wild,
Best from İstanbul
Gözde
Well-organized safari with amazing guide
We liked...
- Patrick is an amazing driver, a very positive, appreciative and helpful person and had great knowledge regarding the animals which he was eager to share. All in all very happy to be with him.
- car was in good condition
- all lodges (especially Mikumi safari lodge) are very recommendable and had a good standard
- procedures were uncomplicated
All in all we are satisfied with tour.
Areas where Faustin could improve:
- after having paid the remaining 70% in cash on site, it definitely would have been necessary to hand out receipt for the payment. The digital invoice with the cost split was not sufficient and for reserving it, it caused some discussion (and should be common practice)
- the hiking with Maasai in the uluguru mountains did not take place which was a pity and which is different to the description given on safari booking
Email Ramiey | 20-35 years of age | Experience level: first safari
The safari was marvelous we did enjoy so much
It was nice we had nice communication altogether, the group was all happy
Email Musir | 35-50 years of age | Experience level: 2-5 safaris
Very experienced tour guide, with him you are assured of coming close range with all big 5
Friendly,
Affordable service, actually you get value for your money,
No stone is left un-turned in scavenging for the rarest wild to see,
Faustin Tours is averse with quality camps in the wild.
Looking forward to get company of my entire family in my next adventure.
Email El | 20-35 years of age | Experience level: first safari
Extremely negative - driver was dishonest (took luggage and didn’t show up), bad car condition
I used Faustin’s driver and car because I joined another company - Gamily Tour to Selous Safari and their vehicle was not available one day before due to an accident. Faustin sent a driver John to cover for the transportation from Dar to Selous and driving within the game reserve.
First thing to state is that the drivers in this company are driving their own cars (instead of company provided vehicles) so the conditions of the vehicles are understandably more variable than other tour operators.
Several things which happened showed that John is dishonest and owns a car at very poor car condition (and other things eg drives aggressively)
1. Dishonest - he took my tour guide’s luggages and never show up!! On the last day of my tour, when John was driving me and my tour guide back to Dar, I discussed with my tour guide and decided that I would try to experience the “local public transport” thus he and I would get on the local bus for 2 hours. The plan was that John would drive and follow the bus to the station and continue driving me to the hotel. When we arrived at the bus station, John was still at the starting point where we got on the bus (not sure what he was doing for all those times!!). Luckily I got most of my luggages with me, and I didn’t want to wait for him another 2 hours so I took an Uber back to my hotel. My tour guide waited him for another 4 hours and John never showed up, until the next day after we contacted his company (I would have missed my Kilimanjaro hike if I put my luggage in his vehicle)
2. Bad car condition - across the 5 seats in the car, only 1 seat wasn’t suffering from water leakage. Some windows could never be closed. It also could not drive through the roads which other SUV were able to drive through - I was unable to see lions as his car could not drive through one of the flooded main roads leading to the “lion area”.
My experience with the driver and vehicle was extremely negative. While I wish that this is only an issue with an individual, seeing from other reviews, seems like there is a company-wide problem. Anyways, even if you happen to use Faustin services, you should request to avoid using John (and his vehicle) at all cost.
Email Mark Gleeson | 65+ years of age | Experience level: 2-5 safaris
All started well, but we're completely abandoned for our stay in Zanzibar!
Avoid this company at all costs, they changed our itinerary, omitted many features of the trip, booked us into a substandard hotel, provided a vehicle which should not have been on the road, and a suicidal driver. Once we got to Zanzibar, all communications ceased, leaving us to arrange and pay for meals, drinks, outings, transfers and flights, which were supposedly included. Very disappointing. Only redeeming feature was Michael the guide who was a star.
Email Mal | 65+ years of age | Experience level: over 5 safaris
All went well with accommodation, excursions and transfers.
I am a mature lady travelling on my own so was pleased to find one of Faustins contacts waiting at the Dar Es Salaam airport for me when I arrived at 3am.
After a six hour drive we arrived at Tan- Swiss Lodge where I spent the next two days.
The itinerary was slightly bland as I ended up visiting Mikumi National Park on both days. Maybe I should have researched that a bit better.
The ferry to Zanzibar had been pre booked and after we docked I was met by Faustin’s driver and a guide to be driven for 75 minutes to my resort at Amaan Bungalows, in Nungwi for four nights
I opted to fly back from Zanzibar to Dar Es Salaam airport for my ongoing international flight rather than get the ferry. This saved lots of time and hassle and the cost was only $16 more than the price of the ferry.