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5.0/5

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Wayne   –  
Malaysia MY
Visited: October 2017 Reviewed: Sep 9, 2018

Email Wayne  |  50-65 years of age  |  Experience level: first safari

Joyland Safaris arranged a wonderful, memorable, stress free Safari for 22 of us.
5/5

Thanks to Joyland Safaris & Mr Gideon.
This was a major trip for us - 22 friends, from 5 years to 63 years, from 6 countries doing a safari across Kenya, Tanzania & Zanzibar. Mr Gideon was wonderful, constant, clear communication - regular advice, perpetual patience with us, changes & queries. The trip was everything that was promised and MORE - it by far, exceeded our expectations !! Pickups, hotels, lodges, vehicles, guides, food, excursions were all pretty much seamless & friendly.
We were still doing changes just days before we left - and he was always accommodating - meeting us personally at several instances along the tour - to make sure everything was on track - getting feedback, answering questions and offering advice. His team, drives & guides are all very experienced, well versed, friendly & fun - they felt like part of the family and we were with them, in vehicles, on Safari, for days on end ! These guys KNOW where to go, how to find the wildlife, where to stay and much more - oh - and great with the kids too !
Special Note - we had a Hot Air Balloon ride arranged in the Masai Mara,but at the last minute the pilot became ill and it was cancelled - we were informed at 6pm the night before (and it was a 4 am start the next day) - so I called Mr Gideon to inquire if we could book something very similar in the Serengeti just 3 days later. By morning, he had secured refunds for the cancelled ride, booked the same for Serengetti, confirmed tickets, arranged for an agent to meet us and negotiated to absorb the difference in fees - all before 9 am.
We had a FANTASTIC trip - saw everything we wanted to see and MUCH more and will have fond memories for EVER !

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 1
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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