Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 97
  • 4 star 22
  • 3 star 0
  • 2 star 2
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 121 Reviews
Akshaya   –  
India IN
Visited: August 2016 Reviewed: May 1, 2017

Email Akshaya  |  20-35 years of age  |  Experience level: 2-5 safaris

Honeymoon in Kenya
5/5

Hospitality: 5/5
Accommodation: 4.5/5
Trip plan: 4.5/5
Overall: An amazing experience!

The longest pending review:)
I remember searching for packages to kenya and how exorbitantly priced each of them were. So I delegated the work to my then fiancé. The very next day he found Magical Retreats & Adventures Tours. And the most perfect package. Our long planned honeymoon was finally taking shape. Pamela offered us an extremely accommodative package at affordable prices.
We all have our doubts going into a new country and spending a holiday. But what changed was how Pamela personally came by to greet us at the airport. To me it felt like a warm feeling I would get at home. And we were taken to our hotel. We had a fabulous time at the capital enjoyed buffets, baby elephants, kissing Giraffes and a lot more.
We headed towards the much awaited Masai Mara (primary reason why we visited Kenya). My husband being an animal lover and me scared of everything that moves, we didn't opt for a resort which was in the middle of the jungle. But instead in the corner of the jungle just to balance what both of us needed. And spent an evening with the locals too! (A big plus)
The next day was the Safari. Unlike the evergreen forests, the Masai Mara is a grassland. And the best thing about it, you can see lot of animals as far as your eye can see. And also eat some packed lunch sitting in the jungle beside them. So you're sure to be satisfied. But some how I got extra lucky in Kenya, we got to spot the big Five (I've not spotted :( a tiger in the Indian jungle for the last 5 times that I've been). It wasn't just my luck that played, I think it was mostly Livingstone Masagha our safari driver (he drove us around the entire journey in kenya too!). His enthusiasm was like it's his first visit to the park. But his experience in spotting animals, was like he belonged in the jungle. I still remember it was 17:30 and we were heading back to the gate (gates close at 18:00 hours) completely exhausted after close to a 10 hour journey in the jungle, Masagha heard on his Walkie talkie one of the other safari cars had spotted a Rhinoceros (the one animal left in our big five list to spot) he made sure to drive us all the way back into the jungle and show us the Rhinoceros. We still remember him for his kind gesture. Post Masai Mara we headed to lake Naivasha before heading back to the capital.

Here are somethings that I took away from kenya.
Kenyans are really warm at heart, so make sure you show them some love. They might even invite you for a meal at their place.
Masagha had told us about the great African massage. A 70 kilometer stone road drive on the way to Masai Mara. It's quite a massage we had underestimated it! So stay ready for that.
The animals are always best in their home, so respect them when you step into their home. Noise scares them away.
Don't depend on real time navigation, traffic is random.
Apart from that enjoy kenya :)

Ishita Sharma   –  
India IN
Visited: March 2018 Reviewed: Apr 2, 2018

Email Ishita Sharma  |  20-35 years of age  |  Experience level: first safari

Surreal Masai Mara and excellent hospitality
5/5

I had an awesome safari experience with Magical Retreat and Adventure tour. The moment I started communicating my queries with Pamela, my trip organiser I got a very comprehensive responses from her. She answered most of my queries with adequate information before I even ask her.
After I registered with her, she was always there, very prompt in planning my trip and answering queries. The way she handled our concerns and planning, I was assured we are in right hands.
The day we reached Kenya, she surprised us by receiving us on te airport. We felt so good to be received so well in another country.
Then trip began, our driver was very jolly and cool company telling us exciting stories and facts about Kenya.
The stay and food was beyond expectation. And Masai Mara was surreal. Meanwhile Pamela kept tracking our trip and asking us our well being.
Lake Nakuru was also so beautiful.
Overall the trip was huge success without any hiccups , best memories were created. Thanks to Pamela

Dileep Kumar Reddy   –  
United Arab Emirates AE
Visited: August 2018 Reviewed: Sep 12, 2018

Email Dileep Kumar Reddy  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Dileep Kumar Reddy and not that of SafariBookings.
Very disappointed
2/5

In view of the increasing popularity of online reviews I decided to go with magical retreat safaris. I cannot convey how disgusting experience we had on those 10 days. Hotels were not good and the driver (Anthony) one of the laziest I have ever seen in my life. Didn’t go by the itinerary And he picked us at around 9AM for a early morning game drive

Thanos   –  
United Arab Emirates AE
Visited: May 2018 Reviewed: Apr 14, 2018

Email Thanos  |  35-50 years of age  |  Experience level: first safari

Absolutely marvelous time & great experiences thanks to Pamela & Magical Retreats & Adventures Tours
5/5

Our family holiday to Kenya was a 5-star experience to say the least. The professionalism of Pamela and Magical Retreats & Adventures Tours organized an absolutely marvelous experience for us! Our driver picked us from the airport and drove us to all destinations safely and professionally. By providing insights known only to locals we were able to understand more about the destinations as well as the culture of Kenya. Accommodation booked by Magical Retreats & Adventures Tours was without question the best, with great food, amenities and services. Safaris couldn’t have been organized better as we have had the most amazing experiences with lions practically resting next to our van!! And our driver knew where exactly to find all of the big-5 and beyond!! From Amboseli to Nakuru and Masai Mara our trip was full of highlights and great memories! Thank you Pamela and Magical Retreats & Adventures Tours :)

Jesse   –  
Uganda UG
Visited: March 2018 Reviewed: Feb 13, 2018

Email Jesse  |  20-35 years of age  |  Experience level: 2-5 safaris

Honest, understanding, fun, knowledgable of sites, effective and effici in their service delivery.
5/5

I was very much impressed with everything about them. They were helpful and very courteous. Communication was honest coupled with excellent service. We were taken to Masai Mara for a tour in the park which was very fascinating. Considering the distance by road Pamela our travel consultant was able to get us slots with my wife on a plane on short notice to save us the long road trip back to Nairobi. We were so amazed with her efficiency in that. On arrival in Nairobi from Mara we were offered extra activities that is visiting the giraffe and elephant orphanages at no extra cost. Asante Magical Retreats!! We were later teansferred to Mombasa for more leisure and all this time the fleet personnel were very helpful and knowledgable of the sites along the way. Big ups to Livingstone!! The hotels in which we were booked were relaxing and fun. All they would tell us Magical Retreats got you covered. We had access to all activities especially in Mombasa. All i would say is that Magical Retreats and Adventures is to me a very professional, fun, and passionate tour operator. Will definently recommend them to friends and relatives

Carl   –  
Qatar QA
Visited: January 2018 Reviewed: Feb 6, 2018

Email Carl  |  20-35 years of age  |  Experience level: first safari

The whole experience starting from the airport and the safari was well organized and comfortable.
5/5

The agent from the company, Pamela was very helpful in organizing the tour for a last minute booking. There was a driver waiting for us at the airport and he was always on time for the whole tour. Although being the low season for safaris we saw all of the big 5 animals expect for the hard to find rhino. The accommodations were beyond our expectations. The food was excellent and the staff was very friendly and courteous. We were given packed lunches and snacks during the day safaris. I would definitely recommend booking a safari with Magical Retreats & Adventures Tours.

Michael Mwangi   –  
United States US
Visited: December 2017 Reviewed: Dec 15, 2017

Email Michael Mwangi  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Maasai Mara Excursion
5/5

I worked with Pamela from Magical retreats on planning the a 3-days trip to Maasai Mara and she did a perfect job of it. I had some friends who had never been to Keny before and Pamela recommended the right places to spend the night for them etc... the drivers were amazing (Mr Nyamu & Mr Njenga). Maasai Mara was a magical experience and can't wait to do it again. Thank you Pamela.

Usha   –  
India IN
Visited: August 2017 Reviewed: Aug 15, 2017

Email Usha  |  50-65 years of age  |  Experience level: first safari

great safari organised by true professionals
5/5

The safari experience with Pamela's Magical Retreat was truly awesome. The accommodation, the vehicles and the drivers/guides were all super. Pamela was very responsive and helpful. The food was great. No problems. Got to see all the animals and were given lot of important information by the guides. All in all a strong recommend for the company.

Namrata Sarda   –  
India IN
Visited: August 2016 Reviewed: Apr 22, 2017

Email Namrata Sarda

Amazing
4/5

Everything was just as it was supposed to be. Safaris were great! Hospitility was amazing..
Overall we had a great trip

Abhijit Bhattacharya   –  
United Arab Emirates AE
Visited: March 2017 Reviewed: Apr 14, 2017

Email Abhijit Bhattacharya  |  35-50 years of age  |  Experience level: first safari

Super duper
5/5

Excellent service, very caring owner Pamela, very experienced & helpful driver Peter. Had a great time at Masai Mara, Lake Nakuru & Lake Naivasha. Cheers

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 97
  • 4 star 22
  • 3 star 0
  • 2 star 2
  • 1 star 0
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