Reviews

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F D McKown   –  
United States US
Visited: July 2016 Reviewed: Aug 3, 2016

Email F D McKown  |  50-65 years of age  |  Experience level: first safari

Clare was a very attentive to my requests and responded to my emails almost immediately.
5/5

we were in Nanyuki area for mission work and because of its proximity, Kiboko (Clare) recommended we start out our safari at Sweetwaters in ol Pajeta (2 nights). accommodations and service at Sweetwaters met all our expectations. it was a welcome luxury after doing home stays in the area. our driver patrick was very pleasant and knowledgeable. our first sunrise was incredible, to say the least. we then flew to the mara and stayed at kichwa tembo(6 nights). this place was incredible-- the staff was very welcoming and while there we were well taken cared of by our butler (Francis), our stewart (Emmanuel) and game driver (Jackson). it was as if we were the only family in the whole resort. we saw the great migration (hundreds of thousands of wildebeests--amazing!!!), 4 kills, and checked off all the Big 5! upon checkout, we were in tears when they followed us to our car, singing to us ---saying goodbye& farewell. we were so very sad to leave.

Claire and Matthias   –  
Switzerland CH
Visited: July 2016 Reviewed: Aug 8, 2016

Email Claire and Matthias  |  20-35 years of age  |  Experience level: first safari

Amazing experience with Kiboko
5/5

We booked our honeymoon through Kiboko and from the very start, we knew we had made the right choice. We had a wonderful time in Kenya and thanks to Kiboko's personal service and helpful associates, we left with nothing but truly amazing memories. Thanks to Clare and her team for everything they did for us; Our hotels, our flights, everything went so smoothly. Because of their hard work and attention to detail, we had nothing to worry about. We could relax and enjoy everything Kenya had to offer. We thought a safari in Kenya would be a once-in-a-lifetime vacation for us. Well, it was so incredible, we have already said we'll be back! And, when we do, we'll be booking with Kiboko again. As far as we're concerned, there's no other choice! Thanks for the unforgettable experience!

John C   –  
United Kingdom UK
Visited: October 2016 Reviewed: Nov 1, 2016

Email John C  |  35-50 years of age  |  Experience level: 2-5 safaris

Very professional safari company with good ideas leading to a great experience.
5/5

We dealt with Clare from Kiboko who was helpful and professional from the start. We had to change lodges and timings a few times as Kenya Airways who were useless kept changing the flight times of our onward flights to Seychelles. Clare changed lodges and dealt with the safari link flights to and from Nairobi and between lodges. She responded promptly and recommended lodges that we really enjoyed. We will certainly use Kiboko again when we return to Kenya.

Jessica S.   –  
United States US
Visited: November 2016 Reviewed: Nov 17, 2016

Email Jessica S.  |  20-35 years of age  |  Experience level: first safari

Superior Communication!
5/5

I first contacted Clare in April to help me plan a Kenyan safari. From the very beginning, she was extremely responsive, helpful and friendly. My partner had been extremely picky so Clare and I corresponded, I would say, almost 100 times via email to create the perfect itinerary. Throughout the whole process, Clare showed the utmost patience and was sincere in her desire to create the perfect trip for us. Unfortunately, we had to cancel last minute due to an unexpected personal matter and Clare continued to show compassion and understanding throughout the cancellation process. When we are ready to reschedule the trip, I will definitely be contacting Clare. She is a true pleasure to work with!

philippe   –  
United Arab Emirates AE
Visited: October 2016 Reviewed: Nov 30, 2016

Email philippe

superb experience 12days safary 5*
5/5

great organization. great guide. great accomodations. I definitelly recommend.

john   –  
United Kingdom UK
Visited: February 2017 Reviewed: Feb 22, 2017

Email john

an excellent trip
5/5

Clare thoughtfully responded to our requests and booked exactly the trip we were looking for. Everything worked to plan and Lenny our guide was friendly, attentive and knowledgable.

Brian   –  
United States US
Visited: June 2017 Reviewed: Jul 3, 2017

Email Brian  |  35-50 years of age  |  Experience level: 2-5 safaris

Great experience with Kiboko Kenya Safaris!
5/5

We had a great experience with Kiboko Kenya Safaris. Clare was extremely helpful and had excellent communication. We had a private guided tour for 2 persons in Kenya and Tanzania. In Kenya, we visited Lake Nakuru, Maasai Mara, and Lake Amboseli. Our guide, Lenny, was wonderful. He has a fantastic knowledge of the parks, and is extremely friendly. The Kenyan parks are outstanding. Our visit to Tanzania was good, but the parks we visited (Serengeti and Ngorongoro) definitely seemed to be more refined and catered to the more conservative tourists. But, that being said, they were still beautiful and we saw some amazing wildlife in each. Overall, we had a fantastic safari experience!

Andrew   –  
Singapore SG
Visited: July 2017 Reviewed: Aug 7, 2017

Email Andrew  |  20-35 years of age  |  Experience level: first safari

Efficient, responsive and trustworthy
4/5

My wife and I travelled to the Masai Mara for the Great Migration and had the most wonderful time. Clare was most helpful in her timely, responsive and accurate advice. We stayed at Kichwa Tembo and had an amazing experience. The entire safari trip went very smoothly and although it was our first time in Kenya, we felt completely safe due to Clare's planning. Our transfers were smooth and went without a hitch. I would highly recommend Kibiko Safaris, and expecially Clare, for anyone looking for a stress-free holiday.

Rosemary + 6   –  
Canada CA
Visited: October 2017 Reviewed: Nov 7, 2017

Email Rosemary + 6  |  50-65 years of age  |  Experience level: 2-5 safaris

Over-the-top service to ensure complete satisfaction
5/5

The staff at Kiboko Kenya Safaris were professional in their communications and service during our trans-continental online booking process. Being a group of 7, we booked private tours to Kenya and Tanzania with luxury accommodations and meals, which included boxed lunches if we were on the road. Overall, Kiboko Kenya Safaris was able to piecemeal our itinerary with the end results exceeding our expectations. Rating of 5/5 (Excellent) for Kiboko Kenya Safaris.

Review of Kenya...
Upon our arrival to Nairobi late-night, to my dismay, I discovered that I had brought the wrong cord and couldn't charge my cellphone. Once my battery drained, I wouldn't have access to the camera--which meant no pictures! The next morning, we met Lenny (who's our guide/driver) and Claire (who was there just to collect any monies/balances owing). We were aiming to be on the road early for the 7 hour drive to our first destination. When I informed Claire of my oversight, she agreed to ask Lenny to drive us directly from our hotel to the mall where there's an electronics store. Being too early, Claire suggested that we have breakfast in the mall to wait until store opened at 10 a.m. After breakfast, I was able to buy the one remaining C-cable to fit my cell phone. Rating of 5/5 (Excellent) for Claire for being so understanding, accommodating and patient. She was also very friendly and nice.

Overall, it was our guide/driver, Lenny, who made our trip so incredibly memorable. He always had a smile and proudly wore his Massai clothing. Lenny was very welcoming, warm and kind. His many years as a guide/driver, along with his formal education, gave him the knowledge and know-how to spot and find so many animals. He was very accommodating with our requests. Lenny's passion for the conservation and preservation of the national parks and its wildlife clearly shows through. We could tell he loves what he's doing in the excitement he expressed whenever he spotted an animal. He knew where to go and stop for the best views/angles for our pictures. Lenny's professionalism was put to the test when we were met by an oncoming large group of protestors. Lenny quickly turned our jeep around and detoured on the side roads to drive around the protestors. When we left Kenya, we were happy to continue to have Lenny as our guide/driver upon our return from Tanzania. Although we're now back in our respective home countries (USA and Canada), we continue to follow Lenny on social media. We highly recommend requesting/assigning Lenny to others as their tour guide. Rating of 5/5 (Excellent) for Lenny for being the perfect guide!

Review of Tanzania....
Once again, Kiboko Kenya Safaris did an excellent job arranging our accommodations and meals in Tanzania. Lenny dropped us off at the Kenyan-Tanzania border-crossing and stayed to ensure that our visas were approved. Once we walked across the border, we met our Tanzania guide, Ruben. When asked, Ruben told us he started out as a driver. He had been a guide for 5? years. Overall Ruben was fine as our guide/driver. However, we would suggest that he receive further training on how to be more engaging with his guests. At most times, Ruben spoke only to the front passenger (whomever's sitting next to him)--the rest of us cannot hear him. When we asked him to speak louder ("We can't hear you"), he would speak louder. But eventually, he'd revert back to speaking softly and only to the front passenger. Also, at most times, we had to ask Ruben questions about where we were (upon arriving at each destination), to tell us about the places and the animals. We were spotting the animals and asking Ruben what they were. Ruben should tell us everything without having us to ask him first. Also, he doesn't have to wait until we arrive at a destination. He should tell us about the places we're driving through, etc. (the various towns, people, animals, history, etc.). Another issue would be his taking rest breaks (i.e., just shutting his eyes or was he sleeping?) during some of the stops for us to take pictures. Rather than taking rest breaks, he should be telling us about the places and the animals. On a positive note, however, Ruben, himself, was very pleasant, nice and accommodating with our requests. He went over and above, exceeding our expectations, when one member of our group had forgotten/left her cell phone behind at a game lodge and we were already enroute to our next destination. Ruben spent a considerable amount of time (while driving) on his phone arranging for her cellphone to be flown to the airport at our next destination. When we arrived at the airport, her cellphone had apparently arrived--however, the pilot had flown out again and wouldn't return until later that evening. No one knew what happened to her cell phone--if it was dropped off at the airport. Ruben was determined to locate/track down her cell phone. Luckily, in the end, she was happily reunited with her cell phone (and all her pictures that she had taken thus far). 3.5 (Average to Good) for Ruben.

DPH   –  
United States US
Visited: July 2018 Reviewed: Aug 10, 2018

Email DPH  |  35-50 years of age  |  Experience level: first safari

Extremely responsive management team and an outstanding driver.
5/5

We were very pleased with Kiboko Safaris from start to finish. Clare was extremely responsive throughout the planning process and worked hard to tailor the safari to our needs and desires. The driver she selected for us, Lenny, was amazing. Friendly, knowledgable and understanding of our desires from the trip, he did any excellent job teaching us and showing us around the country. We felt that their dedication to customer service was unmatched. Their company comes highly recommended by us for any family interested in taking a safari in Kenya.

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 2
  • 3 star 0
  • 2 star 0
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