Very thorough and each item was delivered as promised
Our travel advisor was Levis. He was a good communicator and set us up with a fantastic itinerary. He came to meet us in Nairobi and provided us documents and guidance. All of the guides were excellent and took perfect care of us. Each location could have been a separate trip by itself. We were exposed to some comforts, some more modest locations and the realties of life in the 4 countries we visited. But most of all, a full measure of real African adventure. The guides worked hard to get us to the animals, and we saw everything, including the big 5. When we had an inquiry, Levis responded and took care of us. Comparing prices with other agencies, and very expensive African trips taken by friends of ours, we were very pleased with the bargain. Our money's worth for sure. We would recommend Hallmark Travel Planners and Levis, and would use their services again. They delivered what they promised, and everything was on time.